Company Overview:
Happy Floors is the leading designer and supplier of decorative high quality self-branded hard surface products in the industry. We provide stunning products with unparalleled customer service. This commitment has taken us from being a regional distributor in Miami, Florida, to a leading designer of porcelain, ceramic, and other hard surface styles across the USA. Happy Floors is highly rated as one of the Favorite Ceramic Manufacturers for Style, Quality & Service and is a Top 5 Favorite Manufacturer among our customers in Floor Focus magazine.
Job Summary:
We are currently seeking highly motivated and self-driven Account Manager (AM). The AM is responsible for using their knowledge of company products to expand the base of accounts, grow sales, and meet customer needs in their respective region. The AM will develop and implement a territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field.
Essential Responsibilities:
Selling Happy Floors Hard Surface flooring.Increasing business and sales for existing accounts and developing new ones.Weekly travel throughout the territory (up to 4-5 days of overnight travel per month (can change based on territory).Strong and proven ability to sell and close deals on displays, samples and inventory while balancing professional and timely service.Proven ability to foster meaningful, long-term business relationships.Identify and develop nontraditional opportunities for sales.Report to Regional Sales Manager (RSM), who will work closely with you to train and help you to achieve your goals.Focus sales efforts by studying existing and potential volume of dealers.Expedite the resolution of customer problems and complaints to maximize customer satisfaction.Possess in-depth product knowledge.Achieve agreed upon sales targets and outcomes within schedule.Analyze the territory/market’s potential, track sales, and status reports.CRM/ Repsly adoption to manage territory.Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Keep abreast of best practices and promotional trends.Continuously improve through feedback.Travel: 50%+ travel required
Supervisory Responsibilities: None
Requirements:Preferred Previous Experiences:
Flooring industry background is preferredLuxury brand and high-end home furnishing experience a plus.Minimum Requirements:
Minimum of 5 years of experience as a Sales RepresentativeA bachelor’s degree in business or a related field is preferred.Microsoft Office skills.Experience with CRM a plus.Must possess a valid driver's license and acceptable driving recordCompetencies:
Highly motivated and target driven with a proven track record in sales.Excellent selling, negotiation, and communication skills, especially persuasion, to clearly convey the benefits of the product to potential customers.Interpersonal skills to work with a variety of people each day, build relationships/network.Excellent time-management skills.Entrepreneurial spirit.Motivated, proactive, and hardworking, with strong problem-solving, creative thinking and interpersonal skills.Confident and strong self-assuredness to succeed.Result-driven and can back strong, well-formed opinions with evidence.This position exercises independent judgment and makes decisions that impact the businessPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to drive; use hands to finger, handle, or feel and talk or hear. Some standing, walking, moving, carrying, bending, kneeling, reaching, handling, push and pulling are required. May be required to lift and move boxes or packages up to 75 pounds in weight.
Work Environment:
The work environment will be in showrooms, storage unit, Indoor and outdoor temperatures depending on location weather may be cold, hot, humid, wet, etc.
Benefits:
We recognize people as our most valuable assets. Our competitive compensation and benefits package includes paid time off, medical, dental and vision coverage, 401(k) among a host of other optional benefits.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. PGS is an equal opportunity employer.
Read LessCompany Overview:
Happy Floors is the leading designer and supplier of decorative high quality self-branded hard surface products in the industry. We provide stunning products with unparalleled customer service. This commitment has taken us from being a regional distributor in Miami, Florida, to a leading designer of porcelain, ceramic, and other hard surface styles across the USA. Happy Floors is highly rated as one of the Favorite Ceramic Manufacturers for Style, Quality & Service and is a Top 5 Favorite Manufacturer among our customers in Floor Focus magazine.
Job Summary:
We are currently seeking highly motivated and self-driven Account Manager (AM). The AM is responsible for using their knowledge of company products to expand the base of accounts, grow sales, and meet customer needs in their respective region. The AM will develop and implement a territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field.
Essential Responsibilities:
Selling Happy Floors Hard Surface flooring.Increasing business and sales for existing accounts and developing new ones.Weekly travel throughout the territory (up to 4-5 days of overnight travel per month (can change based on territory).Strong and proven ability to sell and close deals on displays, samples and inventory while balancing professional and timely service.Proven ability to foster meaningful, long-term business relationships.Identify and develop nontraditional opportunities for sales.Report to Regional Sales Manager (RSM), who will work closely with you to train and help you to achieve your goals.Focus sales efforts by studying existing and potential volume of dealers.Expedite the resolution of customer problems and complaints to maximize customer satisfaction.Possess in-depth product knowledge.Achieve agreed upon sales targets and outcomes within schedule.Analyze the territory/market’s potential, track sales, and status reports.CRM/ Repsly adoption to manage territory.Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Keep abreast of best practices and promotional trends.Continuously improve through feedback.Travel: 50%+ travel required
Supervisory Responsibilities: None
Requirements:Preferred Previous Experiences:
Flooring industry background is preferredLuxury brand and high-end home furnishing experience a plus.Minimum Requirements:
Minimum of 5 years of experience as a Sales RepresentativeA bachelor’s degree in business or a related field is preferred.Microsoft Office skills.Experience with CRM a plus.Must possess a valid driver's license and acceptable driving recordCompetencies:
Highly motivated and target driven with a proven track record in sales.Excellent selling, negotiation, and communication skills, especially persuasion, to clearly convey the benefits of the product to potential customers.Interpersonal skills to work with a variety of people each day, build relationships/network.Excellent time-management skills.Entrepreneurial spirit.Motivated, proactive, and hardworking, with strong problem-solving, creative thinking and interpersonal skills.Confident and strong self-assuredness to succeed.Result-driven and can back strong, well-formed opinions with evidence.This position exercises independent judgment and makes decisions that impact the businessPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to drive; use hands to finger, handle, or feel and talk or hear. Some standing, walking, moving, carrying, bending, kneeling, reaching, handling, push and pulling are required. May be required to lift and move boxes or packages up to 75 pounds in weight.
Work Environment:
The work environment will be in showrooms, storage unit, Indoor and outdoor temperatures depending on location weather may be cold, hot, humid, wet, etc.
Benefits:
We recognize people as our most valuable assets. Our competitive compensation and benefits package includes paid time off, medical, dental and vision coverage, 401(k) among a host of other optional benefits.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. PGS is an equal opportunity employer.
Read LessJob Summary:
The Customer Service & Account Manager is responsible for overseeing advanced Customer Service operations, managing Senior Customer Service Representatives, Account Specialists, and supporting strategic customer and sales-related operational initiatives. This role serves as the primary operational partner to Sales Representatives and internal departments for escalated customer matters, complex projects, high-value accounts, and service recovery situations.
The Customer Service & Account Manager focuses on protecting customer relationships, improving account-level service execution, and ensuring cross-functional coordination across Customer Service, Sales Support, Logistics, and Operations. This role combines leadership, escalation management, and relationship-focused operational support to strengthen customer retention and business continuity.
Essential Responsibilities:
Customer Service Leadership & Escalation Management
· Oversee advanced Customer Service activities and complex operational matters
· Manage escalated customer situations and ensure timely resolution
· Support better experience of high-level customers with high business impact (Elite and A customers)
· Ensure customer communication remains professional, proactive, and solution-oriented
· Identify recurring service issues and implement corrective actions
· Develop, review, and modify goals and incentive programs which will motivate employees, encourage
teamwork, and produce the most desired results for the company and customers.
· Monitor procedures or implement for standards to increase while ensuring efficiency integration and
utilization of resources to meet established goals, metrics, and objectives.
· Act to ensure that there are effective and efficient systems in place of handling complaints and compliments.
Senior CSR Oversight & Team Support
· Coach and mentor staff, provide and promote professional growth through staff development and in-service training.
· Monitor workflow prioritization, responsiveness, and service execution quality
· Reinforce accountability and operational consistency within the team
· Effective recruitment efforts to establish and maintain staffing scheduling requirements as well as the
company objectives behind world class customer service are met.
· Review individual and group performance goals while conducting formal performance evaluations and coach or take disciplinary action as necessary.
· Prepare and provide weekly accomplishments as well as upcoming week focus point by outlining daily,
weekly, and monthly performance, observations, suggestions, trends, and opportunities including budgeting and forecasting.
Sales Partnership & Account Coordination
· Serve as a primary operational support partner for Sales Representatives and Regional Managers
· Assist Sales teams with customer escalations, service recovery, and operational coordination
· Support large projects, strategic customer initiatives, and account follow-up activities
· Coordinate internally to ensure customer expectations and operational capabilities remain aligned
· Provide visibility and communication to Sales regarding customer-impacting operational matters
Cross-Functional Coordination
· Partner closely with Sales Support on pricing clarifications, special orders, and account-related concerns
· Collaborate with Logistics, Warehouse, Purchasing, Credit, and Operations teams to resolve customer-impacting issues
· Support alignment between pre-order and post-order customer experience processes
· Support Customer Service Performance Manager responsibilities upon operation’s needs.
· Other tasks might be assigned upon Business need.
Operational Governance & Customer Retention
· Support implementation and enforcement of SOPs and service standards
· Identify opportunities to improve customer experience and operational workflows
· Assist leadership with KPI reporting, service trend analysis, and operational planning
· Support customer retention efforts through proactive issue resolution and relationship management
Travel:
No travel Requirement
Supervisory Responsibilities:
This position has supervisory responsibilities.
Requirements:Minimum Requirements
· Bachelor’s degree preferred in Business, Operations, or related field
· 5+ years of Customer Service or Sales Support Experience
· 2–4 years of leadership or workforce management experience preferred
· Strong experience managing escalations and strategic customer situation
· Strong background in QA, coaching, and KPI management
· ERP/CRM experience preferred (Great Plains, Zendesk, 4Voice)
Work Environment:
This position is primarily onsite and based in Miami, FL. Hybrid flexibility may be considered based on business needs, operational performance, and departmental requirements.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee will stand, walk, bend, squat, twist, reach with hands and arms and may lift and/or move up to 30 pounds. Some work stress is inherent to the position and extended work hours may be required.
Read LessAbout Us
Founded in 1987, Happy Floors is one of the nation’s leading importer and distributor of premium porcelain and ceramic flooring products and accessories. Headquartered in Miami, Florida, Happy Floors serves retail clients across the continental US.
Our long-term success is due to our close-knit team of dedicated professionals. In exchange for their hard work, we support our people with a rewarding work environment, a commitment to promoting from within, and competitive compensation with comprehensive benefits. If this sounds intriguing to you, take the first step forward and explore a career with Happy Floors.
We are looking for a talented and energetic Representative to join our Customer Service team. This individual will be responsible for maintaining appropriate levels of customer satisfaction, maximizing our sales productivity, and assisting with the overall optimization of customer service.
Job Summary:
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual must be able to work in a fast-paced environment, as well as the ability to perform accurate data entry.
Essential Responsibilities:
Professionally respond to inbound calls from customers nationallyAccurately input information into various fieldsMaintain CRM database with customer and prospect informationMaintain an order batchResponsible for the life of an order that is assigned from processing to following up, if requiredFollow up as necessary on orders to ensure that orders are processed in a timely mannerVerify Items and customer’s information entered accuratelyFollow up on pending payments and process paymentsSupervisory Responsibilities:
This position has no supervisory responsibility.
Competencies:
Must be comfortable in a fast-paced environment and be multi-task orientedFriendly, positive attitude, and eager to assist the customer regardless of the customer’s dispositionWork effectively under pressureAttention to detailCollaborative and team player attitudeRequirements:Minimum Requirements:
High School Diploma or Equivalent (GED) preferredCommunication and Organizational skills (English/Spanish a plus)1 year of previous customer services/call center experience.Customer service, email, and telephone etiquette are a must.Must be computer literate with data entry skills.Intermediate to advance knowledge of Microsoft Office: Word, Excel, and OutlookAbility to navigate through multiple programs as well as reading and comprehending various customer care service tools.Previous knowledge navigating Great Plains (GP) a plusPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required.
Work Environment:
The work environment will be an office environment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
Happy Floors is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read LessThe Regional Safety Manager is responsible for developing, implementing, and leading the company's safety strategy across multiple distribution centers, warehouses, and logistics operations within an assigned region. This role partners closely with operations leadership to create a proactive safety culture focused on injury prevention, operational excellence, and regulatory compliance.
The Regional Safety Manager will drive consistency across locations, ensure safe material handling practices, and reduce risk in fast-paced warehouse environments. This position plays a key role in ensuring employees, contractors, and visitors operate safely while supporting productivity and business growth.
Key Responsibilities
Safety Strategy & Culture
· Develop and implement a comprehensive safety program across distribution centers and warehouse operations
· Build a strong safety culture focused on accountability, ownership, and prevention across assigned locations
· Partner with Operations, Transportation, and Facility leadership to integrate safety into daily operations
· Establish company-wide safety standards and best practices for warehouse operations
· Lead safety initiatives including behavioral-based safety and employee engagement programs
Warehouse & Distribution Safety
· Ensure safe material handling, including forklifts, pallet jacks, cranes, and lifting equipment
· Develop safety procedures for loading, unloading, picking, packing, and shipping operations
· Implement warehouse traffic management and pedestrian safety programs
· Ensure proper storage, stacking, and handling of materials
· Partner with operations to improve ergonomics and reduce repetitive motion injuries
Compliance & Risk Management
· Ensure compliance with OSHA and all applicable federal, state, and local regulations across assigned locations
· Maintain and update safety policies, procedures, and training documentation
· Conduct facility safety audits, risk assessments, and job hazard analyses
· Track corrective actions and ensure timely resolution
· Manage contractor and visitor safety requirements
Incident Management & Prevention
· Lead incident investigations, root cause analysis, and corrective action planning
· Track injury trends and develop proactive prevention strategies across locations
· Manage near-miss reporting and improvement initiatives
· Support workers' compensation management and return-to-work programs
· Drive continuous improvement to reduce recordable injuries and lost time incidents
Training & Employee Engagement
· Develop and deliver safety training programs for warehouse employees, supervisors, and site leaders
· Lead forklift certification and material handling safety training
· Conduct new hire safety orientation for warehouse and operations employees
· Facilitate toolbox talks and ongoing safety communications
· Establish and support site-level safety committees
Reporting & Analytics
· Track and report key safety metrics including:
· Total Recordable Incident Rate (TRIR)
· Lost Time Incident Rate (LTIR)
· Near Miss Reporting
· Safety Observations
· Training Completion
· Provide Daily / Weekly / Monthly safety performance updates to leadership
· Identify trends and recommend improvement initiatives
Multi-Site Support & Travel
· Conduct regular visits to distribution centers and warehouse locations within the assigned region
· Partner with site leadership on safety improvements, audits, and corrective action follow-up
· Participate in operational reviews and leadership meetings
· Support new facility openings, expansions, and operational changes
· Travel required, with a minimum of 25%
Requirements:Required
· Bachelor's degree in Safety, Environmental Health, Industrial Engineering, or related field (or equivalent experience)
· 5+ years of safety leadership experience in distribution, warehouse, manufacturing, or logistics environment
· Strong knowledge of OSHA regulations and warehouse safety best practices
· Experience supporting multi-site or regional operations
· Experience with forklift safety and material handling environments
· Strong communication and leadership skills
· Ability to influence and drive cultural change across multiple locations
Preferred
· CSP, ASP, or other safety certification
· Experience in distribution or building materials industry
· Experience building safety programs across multiple warehouse locations
· Bilingual (Spanish) preferred
Work Environment
· Minimum 25% travel to distribution centers and warehouse locations within the assigned region
· Warehouse and industrial environment
· Exposure to material handling equipment and operational environments
· Walking facilities, climbing stairs, and conducting inspections required
· Committed to supporting weekend work when needed
About the Company
PGS is a leading tile distributor focused on operational excellence, customer service, and employee safety. We are committed to building a strong safety culture where every employee goes home safely each day.
Equal Opportunity Employer
PGS is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.
Read LessAbout Us
Founded in 1987, Happy Floors is one of the nation’s leading importer and distributor of premium porcelain and ceramic flooring products and accessories. Headquartered in Miami, Florida, Happy Floors serves retail clients across the continental US.
Our long-term success is due to our close-knit team of dedicated professionals. In exchange for their hard work, we support our people with a rewarding work environment, a commitment to promoting from within, and competitive compensation with comprehensive benefits. If this sounds intriguing to you, take the first step forward and explore a career with Happy Floors.
We are looking for a talented and energetic Representative to join our Customer Service team. This individual will be responsible for maintaining appropriate levels of customer satisfaction, maximizing our sales productivity, and assisting with the overall optimization of customer service.
Job Summary: THIS POSITION IS AN ON-SITE POSITION AT OUR MIAMI GARDENS FACILITY
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual must be able to work in a fast-paced environment, as well as the ability to perform accurate data entry.
Essential Responsibilities:
Professionally respond to inbound calls from customers nationallyAccurately input information into various fieldsMaintain CRM database with customer and prospect informationMaintain an order batchResponsible for the life of an order that is assigned from processing to following up, if requiredFollow up as necessary on orders to ensure that orders are processed in a timely mannerVerify Items and customer’s information entered accuratelyFollow up on pending payments and process paymentsSupervisory Responsibilities:
This position has no supervisory responsibility.
Competencies:
Must be comfortable in a fast-paced environment and be multi-task orientedFriendly, positive attitude, and eager to assist the customer regardless of the customer’s dispositionWork effectively under pressureAttention to detailCollaborative and team player attitudeRequirements:Minimum Requirements:
High School Diploma or Equivalent (GED) preferredCommunication and Organizational skills (English/Spanish a plus)1 year of previous customer services/call center experience.Customer service, email, and telephone etiquette are a must.Must be computer literate with data entry skills.Intermediate to advance knowledge of Microsoft Office: Word, Excel, and OutlookAbility to navigate through multiple programs as well as reading and comprehending various customer care service tools.Previous knowledge navigating Great Plains (GP) a plusPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required.
Work Environment:
The work environment will be an office environment. Noise level: Normal office noises
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
Happy Floors is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job Type: Full-time
We are an equal employment opportunity employer/drug-free workplace.
Read LessCompany Overview:
Happy Floors is the leading designer and supplier of decorative high quality self-branded hard surface products in the industry. We provide stunning products with unparalleled customer service. This commitment has taken us from being a regional distributor in Miami, Florida, to a leading designer of porcelain, ceramic, and other hard surface styles across the USA. Happy Floors is highly rated as one of the Favorite Ceramic Manufacturers for Style, Quality & Service and is a Top 5 Favorite Manufacturer among our customers in Floor Focus magazine.
Job Summary:
We are currently seeking highly motivated and self-driven Account Managers (AM) throughout the United States. The AM is responsible for using their knowledge of company products to expand the base of accounts, grow sales, and meet customer needs in their respective region. The AM will develop and implement a territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field.
Essential Responsibilities:
Selling Happy Floors Hard Surface flooring.Increasing business and sales for existing accounts and developing new ones.Weekly travel throughout the territory (up to 4-5 days of overnight travel per month (can change based on territory).Strong and proven ability to sell and close deals on displays, samples and inventory while balancing professional and timely service.Proven ability to foster meaningful, long-term business relationships.Identify and develop nontraditional opportunities for sales.Report to Regional Sales Manager (RSM), who will work closely with you to train and help you to achieve your goals.Focus sales efforts by studying existing and potential volume of dealers.Expedite the resolution of customer problems and complaints to maximize customer satisfaction.Possess in-depth product knowledge.Achieve agreed upon sales targets and outcomes within schedule.Analyze the territory/market’s potential, track sales, and status reports.CRM/ Repsly adoption to manage territory.Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Keep abreast of best practices and promotional trends.Continuously improve through feedback.Travel: Significant but manageable travel required, this included travel by airplane
Supervisory Responsibilities: None
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Preferred Previous Experiences:
Flooring industry background is preferredLuxury brand and high-end home furnishing experience a plus.Minimum Requirements:
Minimum of 5 years of experience as a Sales RepresentativeA bachelor’s degree in business or a related field is preferred.Microsoft Office skills.Experience with CRM a plus.Must possess a valid driver's license and acceptable driving recordCompetencies:
Highly motivated and target driven with a proven track record in sales.Excellent selling, negotiation, and communication skills, especially persuasion, to clearly convey the benefits of the product to potential customers.Interpersonal skills to work with a variety of people each day, build relationships/network.Excellent time-management skills.Entrepreneurial spirit.Motivated, proactive, and hardworking, with strong problem-solving, creative thinking and interpersonal skills.Confident and strong self-assuredness to succeed.Result-driven and can back strong, well-formed opinions with evidence.This position exercises independent judgment and makes decisions that impact the businessPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to drive; use hands to finger, handle, or feel and talk or hear. Some standing, walking, moving, carrying, bending, kneeling, reaching, handling, push and pulling are required. May be required to lift and move boxes or packages up to 75 pounds in weight. Some work stress is inherent to the position and extended work hours may be required.
Work Environment:
The work environment will be in showrooms, storage unit, Indoor and outdoor temperatures depending on location weather may be cold, hot, humid, wet, etc.
Benefits:
We recognize people as our most valuable assets. Our competitive compensation and benefits package includes paid time off, medical, dental and vision coverage, 401(k) among a host of other optional benefits.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
Company Overview:
Happy Floors is the leading designer and supplier of decorative high quality self-branded hard surface products in the industry. We provide stunning products with unparalleled customer service. This commitment has taken us from being a regional distributor in Miami, Florida, to a leading designer of porcelain, ceramic, and other hard surface styles across the USA. Happy Floors is highly rated as one of the Favorite Ceramic Manufacturers for Style, Quality & Service and is a Top 5 Favorite Manufacturer among our customers in Floor Focus magazine.
Job Summary:
We are currently seeking highly motivated and self-driven Account Managers (AM) throughout the United States. The AM is responsible for using their knowledge of company products to expand the base of accounts, grow sales, and meet customer needs in their respective region. The AM will develop and implement a territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field.
Essential Responsibilities:
Selling Happy Floors Hard Surface flooring.Increasing business and sales for existing accounts and developing new ones.Weekly travel throughout the territory (up to 4-5 days of overnight travel per month (can change based on territory).Strong and proven ability to sell and close deals on displays, samples and inventory while balancing professional and timely service.Proven ability to foster meaningful, long-term business relationships.Identify and develop nontraditional opportunities for sales.Report to Regional Sales Manager (RSM), who will work closely with you to train and help you to achieve your goals.Focus sales efforts by studying existing and potential volume of dealers.Expedite the resolution of customer problems and complaints to maximize customer satisfaction.Possess in-depth product knowledge.Achieve agreed upon sales targets and outcomes within schedule.Analyze the territory/market’s potential, track sales, and status reports.CRM/ Repsly adoption to manage territory.Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Keep abreast of best practices and promotional trends.Continuously improve through feedback.Travel: Significant but manageable travel required, this included travel by airplane
Supervisory Responsibilities: None
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Preferred Previous Experiences:
Flooring industry background is preferredLuxury brand and high-end home furnishing experience a plus.Minimum Requirements:
Minimum of 5 years of experience as a Sales RepresentativeA bachelor’s degree in business or a related field is preferred.Microsoft Office skills.Experience with CRM a plus.Must possess a valid driver's license and acceptable driving recordCompetencies:
Highly motivated and target driven with a proven track record in sales.Excellent selling, negotiation, and communication skills, especially persuasion, to clearly convey the benefits of the product to potential customers.Interpersonal skills to work with a variety of people each day, build relationships/network.Excellent time-management skills.Entrepreneurial spirit.Motivated, proactive, and hardworking, with strong problem-solving, creative thinking and interpersonal skills.Confident and strong self-assuredness to succeed.Result-driven and can back strong, well-formed opinions with evidence.This position exercises independent judgment and makes decisions that impact the businessPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to drive; use hands to finger, handle, or feel and talk or hear. Some standing, walking, moving, carrying, bending, kneeling, reaching, handling, push and pulling are required. May be required to lift and move boxes or packages up to 75 pounds in weight. Some work stress is inherent to the position and extended work hours may be required.
Work Environment:
The work environment will be in showrooms, storage unit, Indoor and outdoor temperatures depending on location weather may be cold, hot, humid, wet, etc.
Benefits:
We recognize people as our most valuable assets. Our competitive compensation and benefits package includes paid time off, medical, dental and vision coverage, 401(k) among a host of other optional benefits.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
