Position Title: Sr Network Engineer (Collaboration) - IC2 Location: Baltimore, MD Duration: 6-month contract with possible conversion to FTE Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Work Arrangement: On-site Payrate: $40.00 - $44.00 Client Info / Who they are: Above and Beyond Talent Acquisition represents the country's largest lending-exclusive financial company, serving millions with safe, affordable installment loans through 1,500 branches in 44 states. For over 100 years, their dedicated team has helped customers improve financial lives with responsible, transparent solutions for debt, medical bills, home improvements, and auto purchases. Who we are looking for / Requirements: Key components we are looking for: Bachelor's degree or equivalent work experience in computer science, information systems, engineering, or a related field. Minimum of 5 years of experience providing technical support and guidance for collaboration services. In-depth knowledge of collaboration technologies and platforms, including Microsoft 365 (Exchange Online, Teams, SharePoint Online), Cisco Webex (Meetings, Teams), Zoom, Slack, and Google Workspace (Gmail, Drive). Strong skills in network administration, system administration, cloud computing, IT security, IT service management, IT governance, and the ITIL framework. Excellent verbal and written communication skills. Ability to prioritize multiple simultaneous projects. Ability to track, manage, and ensure project tasks are completed on time. Performance Objectives / What you'll be doing: Troubleshoot and resolve issues related to collaboration services infrastructure and applications, including email, chat, video conferencing, and document sharing. Monitor and analyze usage, performance, and customer satisfaction metrics for collaboration services, and implement improvement initiatives as needed. Collaborate with IT teams, business units, vendors, and external partners to deliver effective and efficient collaboration solutions that meet organizational needs. Stay current on emerging trends and technologies in the collaboration domain, evaluating their potential benefits and risks for the organization. Establish and enforce policies, standards, procedures, and best practices for the collaboration services group. Deliver comprehensive training sessions and develop end-user support materials, including user guides, FAQs, step-by-step tutorials, and instructional videos. Create communications for the technology group to inform them about updates, new features, known issues, and best practices related to collaboration services. Perks of working with us/ What we offer Eligibility for Health, dental and vision insurance Participation in Company 401K plan w/ Employer Match Above and Beyond Talent Acquisition, Inc., is an equal opportunity employer and staffing firm. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
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