The Manchester Hotel
Kentucky poet Wendell Berry once said of his home soil, “What I stand for is
what I stand on.” The Manchester follows suit — a handsome monument built to Lexington Kentucky’s unbridled enthusiasm, warm Southern light, and full-galloped feeling.
Responsibilities:
· Retrieves items from shelves and storerooms, set up cleaning carts with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.
· Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, to maintain a clean and presentable facility at all times.
· You must use ladders or stools occasionally to clean hard to reach areas.
· Wash shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls.
· Replace towels, soaps and all room amenities. Restock literature that has been removed or soiled by previous guests to ensure hotel standards for arriving guests.
· Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
· Dust and polish all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners.
· Strip bed of all linen and remake with fresh linen. Check bedspread, blankets and bed pads for cleanliness and replace if soiled. Lift mattresses to check for soil between mattresses and under bed.
· Check closet for cleanliness, wiping closet door, handle, overhead shelves, and restocking the guest room supplies such as hangers, extra blankets, and pillows.
· Vacuum rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum the entire area of carpet including underneath furniture and hard reaching areas.
· Inspect all door and window locks to ensure they are in working order and alert management to an unsecured or unsafe situation for the safety of guests and employees.
· Inspects all room equipment (TV, lights/lamps, faucets, docking stations and I pods) to ensure proper working order and report any rooms with deficiencies in writing to the Housekeeping Supervisor and/or Housekeeping Manager for prompt repair/resolution.
· Secures and maintains custody of equipment, keys and always supplies in order to protect and preserve hotel property.
· Maintains a friendly, cheerful and courteous demeanor at all times.
· Performs other duties as assigned, requested or deemed necessary by management.
· Cleans patio /balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.
· Aids other employees and departments to contribute to the best overall performance of the department and hotel.
Qualifications
· Able to work flexible hours (nights, weekends).
· Responsible, dependable, punctual.
· Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
· Clean and professional appearance.
· Must pass a background check.
Physical Qualifications:
· Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday.
· Must be able to bend down and get on and off floor numerous times per day.
Education/Formal Training:
· High School Diploma/GED
Experience
· Experience a plus, but not required.
The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Read LessThe Manchester Hotel
Kentucky poet Wendell Berry once said of his home soil, “What I stand for is
what I stand on.” The Manchester follows suit — a handsome monument built to Lexington Kentucky’s unbridled enthusiasm, warm Southern light, and full-galloped feeling.
The Host / Hostess is the first employee to interact with arriving guests as they enter Granddam or Lost Palm. It is the job of the Host to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the restaurant in their exchange with the Host.
Responsibilities:
Understands he/she is the first impression of guests whether at the door or on the phone and behaves in accordance with high standards set by restaurant reputation.Maintains a positive, friendly attitude with co-workers and guests always.Knows at least 3 appetizers, 3 entrees, and 3 desserts and can explain them to a guest/caller.Reports to work on time and ready to work scheduled shift.Maintains a clean, orderly appearance of the restaurant service area.Fills in for multiple positions as needed.Delivers a prompt, accurate report of all income received during shifts worked.Qualifications:
Able to work flexible hours (nights, weekends).Responsible, dependable, punctual, adaptable.Detail oriented, behaves calmly and recognizes order within chaos.Superior communication skills; must be able to speak, read, and understand English.Clean and professional appearance.Basic math skills.Must pass a background check.The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Read LessServer / Cocktail Server
The Manchester Hotel’s Servers are enthusiastic, knowledgeable, and personable ambassadors for the property. They are tasked with exceeding guest expectations by curating an exceptional experience. They do this by understanding what a guest wants, providing detailed and accurate recommendations, and accommodating guests to the utmost of their ability.
Responsibilities:
Reports to work on time and ready to work scheduled shifts.
Follow all steps of service.
Knows descriptions and ingredients of all menu items.
Knows all wines by the glass and at least 5 wines in each category on the wine list in varying price ranges and styles.
Knows drinks names, ingredients, method of preparation, appropriate glassware, and garnishes.
Knows specialty beverages, i.e., single malt scotches, cognacs, specialty drinks, beer list, etc.
Sells menu items with goal of increasing overall sales.
Serves beverages and food in a cheerful and efficient manner.
Ensures that the service station is properly stocked.
Completes all posted side work.
Maintains a positive, friendly attitude with co-workers & guests.
Provides prompt, accurate report of all income received during shift.
Maintains a clean, orderly appearance of the restaurant service area.
Assists/executes all tasks as assigned by supervisor.
Follow all proper sanitation guidelines.
Qualifications:
Able to work flexible hours (nights, weekends, holidays).
Responsible, dependable, punctual.
Basic math skills.
Strong communication skills; must be able to speak, read and understand English.
Clean and professional appearance.
Demonstrates enthusiasm for The Manchester Hotel.
Familiar with and able to use POS systems.
Must pass a background check.
The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Read LessThe Manchester Hotel
Kentucky poet Wendell Berry once said of his home soil, “What I stand for is
what I stand on.” The Manchester follows suit — a handsome monument built to Lexington Kentucky’s unbridled enthusiasm, warm Southern light, and full-galloped feeling.
The Manchester Hotel’s Bartenders provides timely, accurate and friendly service while preparing the highest quality beverages for each guest. The Bartenders at Granddam and Lost Palm possess a top-line knowledge of all thing’s beverage related while maintaining an appropriate knowledge of all food items offered to accurately and appropriately recommend items to patrons. This position reports directly to the Restaurant Manager on duty as well as the Beverage Manager.
Responsibilities:
Follow all steps of service.Provides superior service behind the bar by preparing drinks according to recipe standards.Know drink names, ingredients, method of preparation, appropriate glassware, and garnishes.Knows all wines by the glass and at least 5 wines in each category on the wine list in varying price ranges and styles.Knows specialty beverages, i.e. single malt scotches, cognacs, specialty drinks, beer list.Knows all menu descriptions of the bar menu and dining room menu.Ensures all stock is up to par levels.Completes daily inventory and inform servers/managers/barback of any changes.Verify all guests are at least 21 years of age.Provides prompt, accurate report of all income received during shift.Sells beverages responsibly with customer's best interest in mind.Maintains smooth flow of service between bar and server requests.Completes all side work as outlined in manual.Reports to work on time and ready to work scheduled shift.Maintains a positive, friendly attitude with co-workers and guests.Maintains a clean, orderly appearance of the restaurant service area.Assists with/executes all tasks as assigned by supervisor.Follows all proper sanitation guidelines.Qualifications:
· Resume and proven working experience as a Bartender.· Excellent knowledge of mixing, garnishing, and serving drinks.· Computer literacy.· Knowledge of a second language is not required but a great addition.· Positive attitude and excellent communication skills.· Ability to keep the bar organized, stocked and clean.· Relevant training certificate.The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Director of Food & Beverage
The Manchester Hotel’s Director of F&B must be committed to great guest service and have a passion for food and beverage. A very thorough and task-oriented person who can complete menial as well as substantial tasks under various conditions. Multi-skilled and able to hop into any position within the restaurant at any time necessary. Has ability and tolerance to manage and maximize a diverse workforce and can relate to people on a variety of different levels. The Food and Beverage Director should be charismatic, confident, and can motivate through example. The Food and Beverage Director should be effective in managing relationships between FOH, BOH, and other departments to create a culture of care, concern and accountability. The Food & Beverage Director reports directly to the General Manager of The Manchester Hotel.
Responsibilities:
Ensure total guest satisfaction and ensure the finest quality of food and beverage.
Professionally develop management.
Provide the highest and most efficient level of service expected by the guest.
Ensure the department is staffed sufficiently for each meal period.
Make every effort to keep morale of the restaurant & events high.
Create a following of regulars.
Train, train, and train team some more. Give verbal and written quizzes often.
Ensure the team is following service standards.
Responsible for all operational duties.
Responsible for keeping all FOH equipment operational, (i.e. telephones, Open Table, event OSE).
Ensure restaurant & event space cleanliness and maintenance.
Constantly seek improvement in self, team, and the restaurant & event space.
Maintain a positive, friendly attitude with the team & guests.
Ensure amenities are executed.
Oversee all hiring and training of the team. Determine hiring and termination of all teammates.
Handle and resolve all team concerns.
Develop all teammate reviews (through delegating) and administers all management and teammate reviews
Ensure submission of PAFs for all HR actions.
Partner with hotel GM to build and maintain The Manchester Hotel’s culture and vision.
Partner with the Executive Chef to create a unified, guest & team focused F&B department.
Financial Management + Food & Beverage Program
Cost Control:
Perform monthly forecasting for all F&B revenue centers.
Create a yearly Budget for all F&B revenue centers.
Oversee the development and release of the weekly schedule.
Revenue generating programs/systems/promotions/sales contests.
Meet with vendors to purchase new items, explore best pricing.
Oversee development of the cocktail and wine program in conjunction with the Beverage Director.
Partner with the Executive Chef on guest feedback and best menu practices to increase average check.
Run weekly product mix report:
to ensure all pricing is correct
to analyze what is selling
to determine necessary menu adjustments
Facilitate daily/weekly/monthly sales contests for teams in all meal periods to improve sales.
Sales Team + Events:
Partner with the Sales Manager / Social & Events Manager to drive revenue and exposure to the property, restaurant and events.
Explore, with hotel GM & DOSM, the best ways to creatively market the brand and the property. Must be efficient with current trends in electronic media and be comfortable in exploiting those to benefit the property.
Field all guest requests, menus, special requests, etc.
Lead the charge when planning and developing special events. Delegates to the management team in order to adequately prepare for events (Derby, Bourbon Heritage Month etc.) and so that all bases are covered.
Assist Catering Event Sales & Event Manager with driving revenue, maintaining service, winning business.
Field donation requests w/GM & Executive Assistant.
Supervise special promotions and events held in the restaurant.
Job Requirements:
Bachelor’s degree in business administration or related field is preferred.
Minimum five to eight years’ experience in a high-volume, high-quality restaurant.
Some hotel property experience is preferred.
Minimum two years management/supervisory experience.
Must be able to show enthusiasm for the team, restaurant, events, the brand, and the culture.
What Your Week Looks Like:
Monthly P&L review with team and corporate.
Attend daily property stand up (delegate to management team when unable to attend)
Weekly BEO meetings with FOH/BOH/BQT.
Weekly MGR meeting.
Weekly/Biweekly Senior Leadership meeting
Monthly CGS inventory.
Bi-monthly phone call to Corp. Director F&B Operations to 'brainstorm', 'catch up'.
Quarterly lounge & restaurant team & Event team meetings.
Event planning meetings (times vary).
Marketing meetings with Brand Market Specialists & DOSM.
A (Great) Director of Food & Beverage:
Manages the managers.
Encourages junior managers to attend wine tastings, read wine education books, attend P&L reviews and learn how to read P&L.
Aware of staff needs and morale. Has a finger on the pulse of the restaurant dynamics.
Is tireless in their positive attitude.
Stay informed. Read industry magazines and websites. Dines out to stay on top of trends and maintain industry relationships.
Strives to continue to learn so that they may continue to teach.
The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Read LessSales and Marketing Coordinator
The Sales and Marketing Coordinator is a highly organized and detail-driven individual that supports our growing revenue and marketing initiatives. This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys balancing administrative precision with marketing creativity.
Responsibilities:
Lead & Sales Administration
Monitor inbound leads (email, phone, CVENT, VisitLex)Enter and manage leads in Tripleseat CRMAssign leads to appropriate Sales ManagersTrack contract status and confirm receipt of depositsMaintain organized contract and booking recordsGroup Block & Financial Support
Audit group reservations for accuracyMonitor group pickup and identify attrition risksProcess rooming listsCommunicate group arrivals with Front OfficeCoordinate block extensions or reductionsTrack outstanding deposits and balancesAssist with invoice generation and billing coordinationMarketing & Sponsorship Coordination
Evaluate incoming marketing, sponsorship, influencer, and partnership requestsAssess alignment, revenue potential, and trade valuePresent qualified opportunities to Director of SalesMaintain marketing inquiry and sponsorship trackersTrack trade usage (rooms & F&B) against budgetCompile post-event recaps and exposure summariesMaintain annual sponsorship calendarEmail & Digital Marketing
Build and deploy email marketing campaignsMaintain and organize email databaseMonitor open rates, click-through rates, and booking conversionsMaintain digital asset library (photos, one-sheets, promotional materials)Audit website promotions and descriptionsWebsite Maintenance
Maintain website content including room descriptions, packages, seasonal promotions, and outlet informationsUpdate photography as neededCoordinate with third-party web vendor for larger updatesTest booking links and promotional codesConduct quarterly website auditsQualifications:
1-3 years of experience in hospitality, sales, marketing, or administrative supportStrong organizational and time management skillsExperience with CRM systems (Tipleseat preferred)Proficiency in Microsoft Office (Excel, Word, Outlook)Comprehending the group sales processExperience with email marketing platforms preferredAnalytically approaches problem solvingAble to analyze financial statements and market dataDesires to participate as part of a teamDemonstrates self-confidence, energy and enthusiasmPresents ideas and information in a concise, well-organized wayEffective listening skillsManages group or interpersonal conflict situation effectivelyManages time well, correctly prioritizing tasksStrong communication skillsDetail-oriented with strong follow-throughMust pass a background check
About the Role:
The Overnight Valet Attendant plays a crucial role in ensuring the smooth and efficient operation of valet services during nighttime hours. This position is responsible for providing exceptional customer service by safely parking and retrieving guests' vehicles with professionalism and care. The role demands vigilance and attention to detail to maintain the security and condition of all vehicles under your supervision. You will be the primary point of contact for guests arriving or departing during overnight shifts, requiring excellent communication and interpersonal skills. Ultimately, your efforts contribute to a positive guest experience and uphold the reputation of the establishment.
Minimum Qualifications:
Valid driver’s license with a clean driving record.Ability to operate various types of vehicles safely and confidently.Availability to work overnight shifts, including weekends and holidays.Strong customer service skills with a professional and courteous demeanor.Physical ability to stand for extended periods and handle vehicle keys and related equipment.Preferred Qualifications:
Previous experience in valet parking or a related customer service role.Familiarity with the local area and traffic patterns to optimize vehicle retrieval times.Basic knowledge of vehicle maintenance and troubleshooting.Certification in defensive driving or similar safety training.Bilingual abilities to assist a diverse guest population.Responsibilities:
Greet guests promptly and courteously upon arrival and departure during overnight hours.Safely park and retrieve vehicles in a timely and efficient manner, ensuring no damage occurs.Maintain accurate records of vehicle keys and parking locations to facilitate quick retrieval.Monitor the parking area for security and safety concerns, reporting any incidents or irregularities immediately.Assist with light maintenance tasks such as cleaning the valet area and ensuring equipment is in good working order.Communicate effectively with team members and management to coordinate vehicle flow and guest needs.Adhere to all company policies, safety regulations, and local traffic laws while operating vehicles.Skills:
The required skills such as safe vehicle operation and strong customer service are essential for managing the flow of vehicles and ensuring guest satisfaction during overnight hours. Attention to detail and organizational skills help maintain accurate records and prevent vehicle mix-ups. Communication skills are used daily to interact with guests and coordinate with team members effectively. Preferred skills like knowledge of vehicle maintenance and defensive driving enhance safety and efficiency in handling vehicles. Bilingual abilities, when present, improve communication with a broader range of guests, contributing to a welcoming environment.
Read LessThe Manchester Hotel
Kentucky poet Wendell Berry once said of his home soil, “What I stand for is
what I stand on.” The Manchester follows suit — a handsome monument built to Lexington Kentucky’s unbridled enthusiasm, warm Southern light, and full-galloped feeling.
The Manchester Hotel’s Bartenders provides timely, accurate and friendly service while preparing the highest quality beverages for each guest. The Bartenders at Granddam and Lost Palm possess a top-line knowledge of all thing’s beverage related while maintaining an appropriate knowledge of all food items offered to accurately and appropriately recommend items to patrons. This position reports directly to the Restaurant Manager on duty as well as the Beverage Manager.
Responsibilities:
Follow all steps of service.Provides superior service behind the bar by preparing drinks according to recipe standards.Know drink names, ingredients, method of preparation, appropriate glassware, and garnishes.Knows all wines by the glass and at least 5 wines in each category on the wine list in varying price ranges and styles.Knows specialty beverages, i.e. single malt scotches, cognacs, specialty drinks, beer list.Knows all menu descriptions of the bar menu and dining room menu.Ensures all stock is up to par levels.Completes daily inventory and inform servers/managers/barback of any changes.Verify all guests are at least 21 years of age.Provides prompt, accurate report of all income received during shift.Sells beverages responsibly with customer's best interest in mind.Maintains smooth flow of service between bar and server requests.Completes all side work as outlined in manual.Reports to work on time and ready to work scheduled shift.Maintains a positive, friendly attitude with co-workers and guests.Maintains a clean, orderly appearance of the restaurant service area.Assists with/executes all tasks as assigned by supervisor.Follows all proper sanitation guidelines.Qualifications:
· Resume and proven working experience as a Bartender.· Excellent knowledge of mixing, garnishing, and serving drinks.· Computer literacy.· Knowledge of a second language is not required but a great addition.· Positive attitude and excellent communication skills.· Ability to keep the bar organized, stocked and clean.· Relevant training certificate.The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Restaurant Manager
The Restaurant Manager at The Manchester Hotel plays a crucial role in ensuring the smooth operation of both restaurant outlets. They are responsible for assisting the Director of F&B in all aspects of the restaurant, from hiring and training staff to managing budgets and ensuring customer satisfaction. The Restaurant Manager will be a subject matter expert in all systems pertaining to the restaurant outlets including Toast, Open Table, Bill, and other various systems as needed.
Responsibilities:
Coordinate daily FOH and HOH restaurant operations in assigned outlet.
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Regularly review product quality and research new vendors.
Organize and supervise shifts and team members on shift.
Appraise staff performance and provide feedback to improve productivity.
Estimate future needs for goods, kitchen utensils and cleaning products.
Ensure compliance with sanitation and safety regulations.
Manage a restaurant's good image and suggest ways to improve it.
Control operational costs and identify measures to cut waste.
Create detailed reports on weekly, monthly, and annual revenues and expenses.
Promote the brand in the local community through word-of-mouth and restaurant events.
Recommend ways to reach a broader audience (e.g., discounts and social media ads).
Train new and current employees on proper customer service practices.
Implement policies and protocols that will maintain future restaurant operations.
Become an expert in all systems used at both outlets including Toast and Open Table.
Conduct interviews and initiate the hiring process of new talent.
Conduct weekly training courses with staff to provide a better understanding of restaurant food and drink items.
Attend weekly meetings as required pertaining to but not limited to, BEO, Events, Food Tastings, Drink Tastings, Admin, etc.
Qualifications:
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
Proven customer service experience as a manager.
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
Familiarity with restaurant management software, like OpenTable and Toast.
Strong leadership, motivational and people skills.
Acute financial management skills.
BSc degree in Business Administration; hospitality management or culinary schooling is a plus.
Read LessFront Desk Supervisor
The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk functions are completed accurately and efficiently and sees that any major guest complaints or employee complaints are properly communicated and documented to the management staff. The Front Desk Supervisor also acts as a liaison between Front Desk, Housekeeping, and Engineering, and ensures that all requests to these departments are fulfilled within a timely manner.
Responsibilities:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Manages front office staff during appropriate shifts.
Oversees all day-to-day operations of Front Desk staff, ensuring that all established front office and hotel policies are followed.
Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the suite for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the telephone.
Maximizing revenue in each phone/desk transaction.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor always.
Performs other duties as assigned, requested or deemed necessary by management.
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests to ensure the information is received by the guests in the most timely and accurate method possible.
Reviews all guest issues, contacts appropriate department for resolution, determines recovery, follows up with guest, and maintains log of the incident. Reports issues to manager, escalating immediately when appropriate.
Contributes and maintains established information and communication sources such as department and front desk logbooks to enhance department communications and operations.
Ensures that the AM shift, and PM shift sheet are completed each day.
Qualifications:
Know standard cash handling procedures and knowledge of computerized cash register systems.
Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
