What you'll do:
Prepare guest rooms for the night to include turning down the bed linen, closing curtains, placing amenities, etc.Clean guest rooms and common areas according to standard operating procedures and as assigned by your supervisorStock housekeeping carts with all necessary supplies including linen, cleaning rags, and guest room amenitiesComplete turndown services to all in-house guest rooms in accordance with hotel standardsComplete any guest requests in a timely fashionMaintain cleanliness of guest corridors and back of house throughout the shiftMaintain organization of storage areas and replenish supplies as neededAssist with responsibilities and duties of laundry services during need periodsReport and correct any deficiencies noted in guest rooms or public areas to the appropriate individualsAssist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.Assist in the implementation of special projectsPossess knowledge of all guest services and amenitiesGreet all guests in close proximity and make each feel important by providing a genuine welcomeEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessaryWho you are:
You have a high school diploma or general education degree preferred.Previous guest service and/or housekeeping experience preferredYou can interpret standard operating procedures, safety, and sanitation instructions.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessWhat you'll do:
Maintain inventory of linens, cleaning supplies, and guest amenities to ensure adequate supplies in accordance with established par levels and timeframesReplenish housekeeping carts throughout the shift with all necessary suppliesRemove linen and trash from all vacated guest rooms proper to room attendant serviceComplete any guest requests in a timely fashionMaintain guest corridor and back of house cleanliness throughout the shiftReport and correct any deficiencies noted in guest rooms or public areas to the appropriate individualsAssist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.Assist in the implementation of special projectsPossess knowledge of all guest services and amenitiesGreet all guests in close proximity and make each feel important by providing a genuine welcomeEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessaryMaintain a high level of cleanliness, sanitation, and safety in the work areaWho you are:
You have a high school diploma or general education degree preferred.Previous guest service and/or housekeeping experience preferred.You can interpret standard operating procedures, safety, and sanitation instructions.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessLA CONDESA is hiring for an ASSISTANT GENERAL MANAGER
La Condesa is inspired by the culture, energy, and cuisine of Mexico City's namesake bohemian neighborhood, located in the heart of downtown Austin's 2nd Street District. This energy translates to a positive, teamwork-driven spirit and passion for serving our guests as well as our community. Our seasonally changing menu further reflects our commitment to sustainability through responsible sourcing of only the best ingredients from our local farmer community. We also legit have the best margaritas in all of Austin. Ask anyone.
Job Overview:
The Assistant General Manager (AGM) will provide leadership and management support to staff while overseeing day-to-day operations. You will educate, empower, and inspire the team to grow and develop while teaching best practices and sharing your passion for food and beverage. You will be an operational contributor as well as a proactive problem solver – willing to recommend ideas for the overall success of the team. A successful AGM will bring a strong sense of pride and ownership to the restaurant and be proactive in their understanding of, and input on team development and service standards.
What you'll do:
Oversee day-to-day restaurant operations, including opening and closing proceduresSupervise and lead the food and beverage team including hiring, training, scheduling, and performance managementMaintain an active presence throughout the restaurant leading daily line-ups, conducting daily walk-throughs, developing team members, and coordinating regular departmental meetingsMaintain an awareness of team members' needs by having eyes on all sections of the floor, host stand, bar well, expo, and bussing areas and support all FOH departments as neededSet performance expectations and provide ongoing training and development opportunitiesOversee the recruitment and training of new team members; plan, document, implement, and monitor training programsGuide the quality of the guest experience and service execution; create and implement innovations to enhance the guest experienceEnsure a high level of guest satisfaction by resolving guest feedback and applying corrective measures as neededMaintain a level of awareness of the outlet’s ambiance including lighting, temperature, decor, and audio levelsOversee reservations to optimize seating and accommodate guest preferencesMonitor food and beverage quality, presentation, and timing of serviceMonitor staff to ensure properly executed service, positivity, and enthusiasmManage food and beverage inventory, ordering supplies, and controlling costs to meet budgetary goalsManage budgets, track expenses, and implement cost-saving measuresBuild and maintain positive relationships with guestsEnsure all food and beverage operations comply with health and safety regulations and standardsReview and analyze financial reports, including profit and loss statements and balance sheetsWork closely with event sales to ensure the successful execution of private eventsSupervise the outlet in the absence of the General ManagerWho you are:
You believe in hospitality, deeply and passionately.You’re adaptable and not afraid to jump in and get your hands dirty.You’re forward-thinking and proactive.You are a leader. You're dedicated to developing with your team and creating a holistic sense of mission.You use your time wisely and are an expert at prioritizing.You are solutions-oriented and have the confidence to make fast-paced decisions.You believe in learning and personal growth; you show up as a contributor, not a spectator.You stay organized and can write and prepare accurate reports with sharp attention to detail.You're able to work flexible hours in a high-volume environment.A plus: You have 3+ years of experience in a hospitality or service industry leadership role.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessWhat you'll do:
Thoroughly clean guest’s rooms according to Standard Operating Procedures; complete in-room checklists for each assigned roomReplenish guest room amenities as needed including towels, in-room water, bathroom supplies, etc.Sanitize all high-touch items in guest’s rooms dailyNotify your supervisor of any guest rooms that need to be placed out of order for maintenance concernsReport and correct any deficiencies noted in guest rooms to the appropriate individualsAssist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.Greet all guests in close proximity and make each feel important by providing a genuine welcomePossess knowledge of all guest services and amenitiesMaintain a high level of cleanliness, sanitation, and safety in the work areaEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessaryWho you are:
Previous guest service and/or housekeeping experience preferredYou are able to interpret standard operating procedures, safety, and sanitation instructions.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessHOTEL REVIVAL is hiring a Steward
Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.
Job Overview
A Steward is responsible for maintaining a clean, sanitary, and organized kitchen and dining environment. Stewards will assist in washing dishes, cleaning kitchen equipment, and ensuring all areas meet health and safety standards. This role will contribute to a positive dining experience for guests and support the overall efficiency of the outlet.
What you'll do:
Wash dishes, glassware, flatware, pots, and pans by hand or using a commercial dishwasher; ensure all items are thoroughly cleaned and sanitized after reuse Maintain the cleanliness of the kitchen, including floors, countertops, walls, and equipment; regularly sweep, mop, and sanitize kitchen surfaces Properly dispose of waste and recycling materials, ensuring garbage bins are emptied and cleaned regularly Assist in organizing kitchen supplies, utensils, and equipment in their designated places; replenish stock as needed to ensure smooth kitchen operations Clean and maintain kitchen equipment, such as ovens, grills, fryers, and refrigerators, to ensure they are in good working condition Adhere to food safety and hygiene standards, following proper sanitation procedures to prevent contamination and foodborne illnesses Assist in maintaining the cleanliness of the dining area, including sanitizing tables, chairs, and other surfaces Follow all health and safety regulations and guidelines to maintain a safe working environment for team members and guests Collaborate with culinary and service teams to ensure efficient service and address any cleanliness or sanitation concerns promptly. Respond to spills, accidents, or other emergencies that require immediate cleaning and attentionWho you are:
You have state-issued food handling certifications as required.You are able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessFIDELITY HOTEL is hiring for a MAINTENANCE ENGINEER
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
What you'll do:
Communicate with Front Desk staff, the Maintenance Manager, and/or the General Manager regarding grounds-related problems or issues that require immediate attention.Perform daily inspection of property for maintenance issues.Train new staff membersClean and maintain all exterior landscape lightingPerform necessary room touch-ups and repairs - including furniture, fixtures, basic electrical, basic plumbing, and HVAC system repairHelp the Maintenance Manager ensure the property passes all city, safety, and ADA codesPerform all regularly scheduled maintenance operations (filters, paint, updates, furniture change-out, etc.)Maintain all equipment/tools; report the condition of all equipment/tools and notify the General Manager when broken, lost, etcManage offsite maintenance and landscaping purchasingMaintain organization and cleanliness of warehouse areaCoordinate special projects with other managers and staffCommunicate with Housekeeping staff regarding room cleanliness/conditionResponsible for the maintenance of company vehicles if applicableProblem-solves and implements methods to improve the departmentWho you are:
You have a High School Diploma or General Education Degree.You have a 1+ year of related maintenance experience preferred.You can speak, read, write, and understand the primary language(s) of the workplace.You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.You can write routine reports and correspondence.You can speak effectively after guests and groups of co-workers.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision, and dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursement Referral bonusesDiscounts at our shops, hotels local partnershipABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessWhat you'll do:
Prepare and serve beverages promptly and consistently, adhering to the outlet’s recipes and proceduresMaintain bottles, glasses, bar tools, and garnishes in an attractive and functional manner to support efficient drink preparation and promotion of beveragesAssist with the training and onboarding of new teamamtes.Maintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon requestTake food and beverage orders, enter them into the POS system, and send them to the kitchen; See to each guest’s special needs, including any allergies or dietary restrictionsCheck guest’s identification to verify minimum age requirements for consumption of alcoholic beveragesAssist in the restocking and replenishing of bar inventory, prep, and suppliesWash and sterilize glassware, utensils, and bar equipmentMaintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guestsMaintain a high level of cleanliness in all areas of the bar, including counters, bar top, sinks, utensils, shelves, and storage areasEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessaryEnsure that all equipment is maintained in good, safe working conditionAttempt to limit issues and liability related to excessive drinking by responsibly serving alcohol, having an awareness of signs of intoxication, and taking appropriate measures to ensure the safety of our guestsAssist bar management with creating beverage menus, ordering and receiving supplies, and maintaining bar inventoryWho you are:
You thrive on creating real connections. You know that providing great service is all about the way it makes people feel.You know how to anticipate needs, and you love the feeling of being able to deliver to those needs.You like the hustle.You're thoughtful, resourceful, and determined.You preferably have 1+ years of experience in an elevated, fast-paced bar setting.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annuallyResearch/culinary travel opportunities for senior staffDiscounted ski-passes50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessALBERT HOTEL is hiring for a VALET CAPTAIN
An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.
With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Wellhouse and Junebug’s BBQ.
Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.
What you'll do:
Adhere to all standards of operations, policies and procedures, manuals, training materials, memos, and verbal instruction.Overall responsibility for department scheduling based on hotel, events, and outlet volume.Responsible for overall department training and guest satisfaction KPIs including implementing bell/valet steps of service for arrival and departureCoordinate with front office, events/sales, food and beverage and spa to ensure staffing levels and service exceed expectationsAssist with hiring, training, and retaining bell/valet team membersEnsure entire bell/valet team are effective trained and have implemented Flash Valet, E-tip, Actable/Alice, and all other necessary applicationsGreet all guests in close proximity and make each feel important by providing a genuine welcome and opening entrance doorsDrive safely and follow all traffic regulations while parking and returning guests' vehiclesEnsure that the front lobby, front interior, and exterior entrances are kept cleanMaintain knowledge of the hotel property, staff, hours of operation, and services; sell the amenities of the hotelImmediately inform hotel management of any accidents or moving violationsPick up and deliver guest laundry for valet serviceRead maps and provide clear directionsCarry baggage weighing up to fifty pounds to the guest’s room; respond to requests for bell service as soon as possibleArrange and store luggage carts; use extreme caution to protect guest’s property when loading and unloading luggage cartsContinually watch for people in halls, around corners, and in elevators, and be aware of any possible safety hazardsDeliver packages, faxes, and messages to guestsArrange for reasonable accommodations for person(s) with disabilitiesWho you are:
You are over 21 years of age.You possess a valid driver’s license and successfully pass a Motor Vehicle Report (MVR).You can speak, read, write, and understand the primary language(s) of the workplace.You can navigate, operate, and troubleshoot computer systems and software applications.You can develop and maintain professional relationships and speak effectively after guests and groups of co-workers.You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results.You have a strong work ethic and the ability to work autonomously.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks of paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursement Referral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessALBERT HOTEL is hiring for a BARTENDER
An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.
With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Wellhouse and Junebug's BBQ.
Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.
What you'll do:
Prepare and serve beverages promptly and consistently, adhering to the outlet’s recipes and proceduresMaintain bottles, glasses, bar tools, and garnishes in an attractive and functional manner to support efficient drink preparation and promotion of beveragesMaintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon requestTake food and beverage orders, enter them into the POS system, and send them to the kitchen; See to each guest’s special needs, including any allergies or dietary restrictionsCheck guest’s identification to verify minimum age requirements for consumption of alcoholic beveragesAssist in the restocking and replenishing of bar inventory, prep, and suppliesWash and sterilize glassware, utensils, and bar equipmentMaintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guestsMaintain a high level of cleanliness in all areas of the bar, including counters, bar top, sinks, utensils, shelves, and storage areasEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessaryEnsure that all equipment is maintained in good, safe working conditionAttempt to limit issues and liability related to excessive drinking by responsibly serving alcohol, having an awareness of signs of intoxication, and taking appropriate measures to ensure the safety of our guestsAssist bar management with creating beverage menus, ordering and receiving supplies, and maintaining bar inventoryWho you are:
You thrive on creating real connections. You know that providing great service is all about the way it makes people feel.You know how to anticipate needs, and you love the feeling of being able to deliver to those needs.You like the hustle.You're thoughtful, resourceful, and determined.You preferably have 1+ years of experience in an elevated, fast-paced bar setting.BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annuallyResearch/culinary travel opportunities for senior staffDiscounted ski-passes50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read LessALBERT HOTEL is hiring for a RESERVATIONS AGENT
An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.
With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Wellhouse and Junebug’s BBQ.
Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.
What you'll do:
Ensure all calls are answered in a courteous, professional, and efficient mannerHandle all incoming reservation requests via phone, email, or online channelsHave a comprehensive knowledge of hotel availability and current rates, packages, and room types; understand special events that may have an impact on occupancy and availabilityInput and manage reservations in the hotel’s property management systemResolve any guest complaints or issues related to their reservations in a timely and professional mannerMaintain an accurate log of guest calls for assistance or feedback and ensure completion of all itemsCoordinate groups booked by the sales teams including rooming lists and cut-off datesAssist with reservations and special requests for group blocks & BTMaintain detailed and meticulously organized account files, system profiles, and systems dataScreen and qualify all telephone leads and sources to the appropriate Sales ManagerParticipate in the hotel’s weekly BEO meetingsWork cross-functionally with rooms and sales departments to ensure a seamless guest experiencePossess fluent knowledge of local restaurants, special events, city attractions, amenities, and directionsPromote and encourage guest name recognition at all times with both internal and external guestsAssist in the development and implementation of special projectsBe available to fill in and assist in other areas as needed to ensure the highest level of guest experience, as directed by your supervisorWho you are:
You can write routine reports and correspondence and prepare accurate proposalsYou can navigate and operate computer systems and software applicationsYou are proficient in Mac and Google Applications including Google Docs, Google Sheets, and Google CalendarAbility to develop and maintain professional relationships and speak effectively after guests and groups of co-workersYou have effective time management and organizational skills; you are able to prioritize and organize work assignments and follow through as necessary to receive expected resultsYou have a strong attention to detail and the ability to function under substantial time pressureYou have a solutions-oriented mindset and the confidence to make fast-paced decisionsYou have a strong work ethic and the ability to work both autonomously and in an intimate team settingBENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision, and dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursement Referral bonusesDiscounts at our shops, hotels local partnershipABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Read Less