We are seeking a highly motivated, customer oriented, driven and professional Inside Sales Representative to join our team! At 360care/ Citizens Security Insurance Company, our Inside Sales Representatives are responsible for phone sales, following up on prospects and assisting with enrollment forms. All candidates must be willing to obtain a state Life & Health Insurance license. The company will cover the cost of required study materials and the licensing exam.
What we provide:
Remote work environmentBase Salary + CommissionPaid time off7 paid Holidays2 Floating holidaysMedical, Dental and Vision benefits401KApplicants must reside in one of the following states to be considered: KY, IN, OH, TN, AL, GA, KS, MO, NE, SC, NC, WV, VA, PA, MD, TX, MI.
ResponsibilitiesEssential Job Functions:
Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.Must have Health Insurance license within 45 days of employment.Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.Understand and maintain awareness of customer needs, qualifications and requirements.Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.Route customers to the appropriate departments for further development and resolution.Educate family members and guardians on the benefits available to those residing at the facilities we service.Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.Maintains and improves quality results by following standards; recommending improved policies and procedures.Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law.Maintains equipment and systems by troubleshooting, reporting and tracking problems.Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.Follow up to make sure prospects have received materials sent to them.Assist with enrollment forms when needed and answer any questions from prospects.Maintains strong knowledge of company services provided to customer.Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.Reacts positively to change and performs other duties as assigned.QualificationsMinimum Qualifications:
BA/BS degree or equivalent work experience preferred; High school diploma required.Proven inside sales experience preferred with established track record of over-achieving quota preferred.Strong phone presence and experience making multiple calls per day.High attention to detail and strong customer service skills.Excellent verbal, written and listening communication skills.Ability to multi-task, prioritize and manage time effectively.Strong computer skills required.Familiar with Salesforce or similar CRM.Demonstrated success with health insurance sales preferred but not required.We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
Read LessAssist physicians at assigned long term care facilities with audiology, optometry, podiatry care, and behavioral health. Main duties include maintaining clinical records and charts through electronic medical records, care and cleaning of medical equipment, and supporting provider.
ResponsibilitiesEssential Job Functions:
Assist doctor in a prompt and courteous manner.Completes chart prep on scheduled patients prior to every visit.Verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records during patient visits.Assures integrity of all documentation.Maintains current and accurate clinical records and charts through electronic medical records.Completes end of visit reports on the day of visit and shares with management.Provides daily feedback and works in conjunction with branch office to optimize schedule and reporting.Works with staff to coordinate and maintain patient flow during facility visit (may remove socks/shoes, may push wheelchair).Balance and generate daily production reports and provide to manager on day of visit.Accurately posts charges to the appropriate provider in a timely fashion.Works in a medical office capacity provided by the facility.Responsible for all care and cleaning of medical equipment at the end of every visit.Maintains medical supplies inventory by auditing stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.Manage resources by preparing supplies with minimum waste or need for duplication.Ensure all medical equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.Responsible for clean-up of service area used facility upon departure of visit.Able to multitask, be detail oriented and demonstrate exceptional customer service skills.Strong knowledge of medical terminology.Ensure a positive experience for our patients.Communicate effectively with all patients, family members, providers, faculty, and staff.Provide timely responses to patient inquiries; document conversations in the EMR.Requires travel up to 100% of the time to and from assigned medical facilities up to a 2.5 hour radius.Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.Maintains confidentiality of all information; abides with HIPAA, OSHA and PHI guidelines at all times.Reacts positively to change and performs other duties as assigned.QualificationsMinimum Qualifications:
High School education or GED.Must have own reliable transportation, good driving record and car insurance.Must have completed and passed a two-step Tuberculosis (TB) Skin Test.Good computer skills required.Must have excellent communication skills.Must be able to follow directions and listen to needs of patients and doctors.Physical Demands:
Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Lifting requirements vary depending upon specialty division hired for (Audiology and Vision: less than 50 pounds, Podiatry: minimal lifting). Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. At times, requires working under stressful conditions or working irregular hours. At times, requires some exposure to communicable diseases or body fluids.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
Read LessAssist physicians at assigned long term care facilities with audiology, optometry, podiatry care, and behavioral health. Main duties include maintaining clinical records and charts through electronic medical records, care and cleaning of medical equipment, and supporting provider.
ResponsibilitiesEssential Job Functions:
Assist doctor in a prompt and courteous manner.Completes chart prep on scheduled patients prior to every visit.Verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records during patient visits.Assures integrity of all documentation.Maintains current and accurate clinical records and charts through electronic medical records.Completes end of visit reports on the day of visit and shares with management.Provides daily feedback and works in conjunction with branch office to optimize schedule and reporting.Works with staff to coordinate and maintain patient flow during facility visit (may remove socks/shoes, may push wheelchair).Balance and generate daily production reports and provide to manager on day of visit.Accurately posts charges to the appropriate provider in a timely fashion.Works in a medical office capacity provided by the facility.Responsible for all care and cleaning of medical equipment at the end of every visit.Maintains medical supplies inventory by auditing stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.Manage resources by preparing supplies with minimum waste or need for duplication.Ensure all medical equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.Responsible for clean-up of service area used facility upon departure of visit.Able to multitask, be detail oriented and demonstrate exceptional customer service skills.Strong knowledge of medical terminology.Ensure a positive experience for our patients.Communicate effectively with all patients, family members, providers, faculty, and staff.Provide timely responses to patient inquiries; document conversations in the EMR.Requires travel up to 100% of the time to and from assigned medical facilities.Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.Maintains confidentiality of all information; abides with HIPAA, OSHA and PHI guidelines at all times.Reacts positively to change and performs other duties as assigned.QualificationsMinimum Qualifications:
High School education or GED.Must have own reliable transportation, good driving record and car insurance.Must have completed and passed a two-step Tuberculosis (TB) Skin Test.Good computer skills required.Must have excellent communication skills.Must be able to follow directions and listen to needs of patients and doctors.Physical Demands:
Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Lifting requirements vary depending upon specialty division hired for (Audiology and Vision: less than 50 pounds, Podiatry: minimal lifting). Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. At times, requires working under stressful conditions or working irregular hours. At times, requires some exposure to communicable diseases or body fluids.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
Read LessThis position is responsible for visiting long term care facilities and assisting physicians with dental care. Main duties include maintaining clinical records and charts through electronic medical records and care and cleaning of medical equipment.
ResponsibilitiesAssist doctor with patient care in a prompt and courteous manner.Reviews, verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records.Assures integrity of all documentation.Updates patient odontogram for every patient encounter.Efficiently passes instruments and supplies to the dentist for appropriate care being rendered.Maintains the treatment area by evacuation, washing, isolating, drying and illuminating properly.Provides daily feedback and works in conjunction with branch office to optimize dental schedule and reporting.Efficiently manages patient flow of facility visit and may push wheelchair.Balance and generate daily production reports and provide to dentist upon departure.Accurately posts the dental charges to the appropriate provider in a timely fashion.Responsible for all care and cleaning of medical equipment.Troubleshoots equipment issues and reports to proper resources.Maintains and schedules planned maintenance for dental equipment.Responsible for clean-up of service area used in facility.Inspect and maintain the vehicle's exterior and interior appearance, as well as, perform basic support undertakings like routine oil changes, refueling the vehicle, change brake lights, etc.Maintains dental supplies inventory by auditing stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.Manage resources by preparing supplies with minimum waste or need for duplication.Ensure all dental equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.Assists dentist diagnosis by exposing and processing digital dental radiographs.Assist with education of patients on proper oral hygiene techniques.Able to multitask, be detail oriented and demonstrate exceptional customer service skills.Strong knowledge of medical and dental terminology.Ensure a positive experience for our patients.Follows all OSHA and HIPAA guidelines.Communicate effectively with all patients, family members, providers, faculty and staff.Provide timely responses to patient inquiries; document conversations in the EMR.Requires travel up to 100% of the time. Must be willing to service a 2.5 hour radius.Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all timesReacts positively to change and performs other duties as assigned.QualificationsMinimum Qualifications:
High School education or GED.Medical / Dental Assistant experience preferred.Must have own reliable transportation, good driving record and car insurance.Must have completed and passed a two-step Tuberculosis (TB) Skin Test.Hepatitis B vaccination is preferred.Must have state radiation license or certificate.Must have good computer skills and medical terminology experience.Must have excellent communication skills, both written and verbal.Must be able to follow directions and listen to needs of patients and doctors.Physical Demands:
Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Frequent lifting requirements vary depending upon specialty division hired for. (Dental: 50 pounds or more.) Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable diseases or bodily fluids.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
Read LessThis position is responsible for visiting long term care facilities and assisting physicians with dental care.
ResponsibilitiesAssist doctor with patient care in a prompt and courteous manner.
Reviews, verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records.
Assures integrity of all documentation.
Updates patient odontogram for every patient encounter.
Efficiently passes instruments and supplies to the dentist for appropriate care being rendered.
Maintains the treatment area by evacuation, washing, isolating, drying and illuminating properly.
Provides daily feedback and works in conjunction with branch office to optimize dental schedule and reporting.
Efficiently manages patient flow of facility visit and may push wheelchair.
Balance and generate daily production reports and provide to dentist upon departure.
Accurately posts the dental charges to the appropriate provider in a timely fashion.
Responsible for all care and cleaning of medical equipment.
Troubleshoots equipment issues and reports to proper resources.
Maintains and schedules planned maintenance for dental equipment.
Responsible for clean-up of service area used in facility.
Inspect and maintain the vehicle's exterior and interior appearance, as well as, perform basic support undertakings like routine oil changes, refueling the vehicle, change brake lights, etc.
Maintains dental supplies inventory by auditing stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Manage resources by preparing supplies with minimum waste or need for duplication.
Ensure all dental equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.
Assists dentist diagnosis by exposing and processing digital dental radiographs.
Assist with education of patients on proper oral hygiene techniques.
Able to multitask, be detail oriented and demonstrate exceptional customer service skills.
Strong knowledge of medical and dental terminology.
Ensure a positive experience for our patients.
Follows all OSHA and HIPAA guidelines.
Communicate effectively with all patients, family members, providers, faculty and staff.
Provide timely responses to patient inquiries; document conversations in the EMR.
Requires travel up to 100% of the time.
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times
Reacts positively to change and performs other duties as assigned.
QualificationsMinimum Qualifications:
High School education or GED.
Medical / Dental Assistant experience preferred.
Must have own reliable transportation, good driving record and car insurance.
Must have completed and passed a two-step Tuberculosis (TB) Skin Test.
Hepatitis B vaccination is preferred.
Must have state radiation license or certificate.
Must have good computer skills and medical terminology experience.
Must have excellent communication skills, both written and verbal.
Must be able to follow directions and listen to needs of patients and doctors.
Physical Demands:
Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Frequent lifting requirements vary depending upon specialty division hired for. (Dental: 50 pounds or more.) Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable diseases or bodily fluids.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
Covid-19 vaccination required!
We are an equal opportunity employer.
Read LessThis position is responsible for visiting long term care facilities and assisting physicians with dental care. Main duties include maintaining clinical records and charts through electronic medical records and care and cleaning of medical equipment.
ResponsibilitiesAssist doctor with patient care in a prompt and courteous manner.Reviews, verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records.Assures integrity of all documentation.Updates patient odontogram for every patient encounter.Efficiently passes instruments and supplies to the dentist for appropriate care being rendered.Maintains the treatment area by evacuation, washing, isolating, drying and illuminating properly.Provides daily feedback and works in conjunction with branch office to optimize dental schedule and reporting.Efficiently manages patient flow of facility visit and may push wheelchair.Balance and generate daily production reports and provide to dentist upon departure.Accurately posts the dental charges to the appropriate provider in a timely fashion.Responsible for all care and cleaning of medical equipment.Troubleshoots equipment issues and reports to proper resources.Maintains and schedules planned maintenance for dental equipment.Responsible for clean-up of service area used in facility.Inspect and maintain the vehicle's exterior and interior appearance, as well as, perform basic support undertakings like routine oil changes, refueling the vehicle, change brake lights, etc.Maintains dental supplies inventory by auditing stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.Manage resources by preparing supplies with minimum waste or need for duplication.Ensure all dental equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.Assists dentist diagnosis by exposing and processing digital dental radiographs.Assist with education of patients on proper oral hygiene techniques.Able to multitask, be detail oriented and demonstrate exceptional customer service skills.Strong knowledge of medical and dental terminology.Ensure a positive experience for our patients.Follows all OSHA and HIPAA guidelines.Communicate effectively with all patients, family members, providers, faculty and staff.Provide timely responses to patient inquiries; document conversations in the EMR.Requires travel up to 100% of the time. Must be willing to service a 2.5 hour radius.Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all timesReacts positively to change and performs other duties as assigned.QualificationsMinimum Qualifications:
High School education or GED.Medical / Dental Assistant experience preferred.Must have own reliable transportation, good driving record and car insurance.Must have completed and passed a two-step Tuberculosis (TB) Skin Test.Hepatitis B vaccination is preferred.Must have state radiation license or certificate.Must have good computer skills and medical terminology experience.Must have excellent communication skills, both written and verbal.Must be able to follow directions and listen to needs of patients and doctors.Physical Demands:
Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Frequent lifting requirements vary depending upon specialty division hired for. (Dental: 50 pounds or more.) Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable diseases or bodily fluids.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
Read LessThis position is responsible for visiting long term care facilities and assisting physicians with dental care.
ResponsibilitiesAssist doctor with patient care in a prompt and courteous manner.
Reviews, verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records.
Assures integrity of all documentation.
Updates patient odontogram for every patient encounter.
Efficiently passes instruments and supplies to the dentist for appropriate care being rendered.
Maintains the treatment area by evacuation, washing, isolating, drying and illuminating properly.
Provides daily feedback and works in conjunction with branch office to optimize dental schedule and reporting.
Efficiently manages patient flow of facility visit and may push wheelchair.
Balance and generate daily production reports and provide to dentist upon departure.
Accurately posts the dental charges to the appropriate provider in a timely fashion.
Responsible for all care and cleaning of medical equipment.
Troubleshoots equipment issues and reports to proper resources.
Maintains and schedules planned maintenance for dental equipment.
Responsible for clean-up of service area used in facility.
Inspect and maintain the vehicle's exterior and interior appearance, as well as, perform basic support undertakings like routine oil changes, refueling the vehicle, change brake lights, etc.
Maintains dental supplies inventory by auditing stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Manage resources by preparing supplies with minimum waste or need for duplication.
Ensure all dental equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.
Assists dentist diagnosis by exposing and processing digital dental radiographs.
Assist with education of patients on proper oral hygiene techniques.
Able to multitask, be detail oriented and demonstrate exceptional customer service skills.
Strong knowledge of medical and dental terminology.
Ensure a positive experience for our patients.
Follows all OSHA and HIPAA guidelines.
Communicate effectively with all patients, family members, providers, faculty and staff.
Provide timely responses to patient inquiries; document conversations in the EMR.
Requires travel up to 100% of the time.
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
Reacts positively to change and performs other duties as assigned.
QualificationsMinimum Qualifications:
High School education or GED.
Medical / Dental Assistant experience preferred.
Must have own reliable transportation, good driving record and car insurance.
Must have completed and passed a two-step Tuberculosis (TB) Skin Test.
Hepatitis B vaccination is preferred.
Must have state radiation license or certificate.
Must have good computer skills and medical terminology experience.
Must have excellent communication skills, both written and verbal.
Must be able to follow directions and listen to needs of patients and doctors.
Physical Demands:
Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Frequent lifting requirements vary depending upon specialty division hired for. (Dental: 50 pounds or more.) Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable diseases or bodily fluids.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
Covid-19 vaccination required!
We are an equal opportunity employer.
Read LessThis position is responsible for visiting long term care facilities and assisting physicians with dental care.
Benefits- $25/Hour
- Gas card provided
- Paid drive time
- Company vehicle provided
- Paid time off & Floating Holidays
- Full medical, dental and vision benefits
- 7 Paid holidays
- Up to 2 hours of travel
ResponsibilitiesAssist doctor with patient care in a prompt and courteous manner.Reviews, verifies and maintains current and accurate clinical records, charts and medical history through electronic medical records.Assures integrity of all documentation.Updates patient odontogram for every patient encounter.Efficiently passes instruments and supplies to the dentist for appropriate care being rendered.Maintains the treatment area by evacuation, washing, isolating, drying and illuminating properly.Provides daily feedback and works in conjunction with branch office to optimize dental schedule and reporting.Efficiently manages patient flow of facility visit and may push wheelchair.Balance and generate daily production reports and provide to dentist upon departure.Accurately posts the dental charges to the appropriate provider in a timely fashion.Responsible for all care and cleaning of medical equipment.Troubleshoots equipment issues and reports to proper resources.Maintains and schedules planned maintenance for dental equipment.Responsible for clean-up of service area used in facility.Inspect and maintain the vehicle's exterior and interior appearance, as well as, perform basic support undertakings like routine oil changes, refueling the vehicle, change brake lights, etc.Maintains dental supplies inventory by auditing stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.Manage resources by preparing supplies with minimum waste or need for duplication.Ensure all dental equipment is working properly by completing preventive maintenance requirements and following manufacturer's instructions.Assists dentist diagnosis by exposing and processing digital dental radiographs.Assist with education of patients on proper oral hygiene techniques.Able to multitask, be detail oriented and demonstrate exceptional customer service skills.Strong knowledge of medical and dental terminology.Ensure a positive experience for our patients.Follows all OSHA and HIPAA guidelines.Communicate effectively with all patients, family members, providers, faculty and staff.Provide timely responses to patient inquiries; document conversations in the EMR.Requires travel up to 100% of the time.QualificationsMinimum Qualifications:
High School education or GED.Medical / Dental Assistant experience preferred.Must have own reliable transportation, good driving record and car insurance.Must be up to date on HEP B vaccinations or willing to receive vaccinationMust have state radiation license or certificate.Must have good computer skills and medical terminology experience.Must have excellent communication skills, both written and verbal.Must be able to follow directions and listen to needs of patients and doctors.Physical Demands:
Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Frequent lifting requirements vary depending upon specialty division hired for. (Dental: 50 pounds or more.) Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable diseases or bodily fluids.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
Read LessThis position is responsible for helping nursing homes adopt and implement the Citizen Insurance product. They will work closely with the Sales Manager to educate nursing homes about the product, ensure smooth rollouts, and facilitate the enrollment process.
ResponsibilitiesServe as Sales representative in the defined area.
Must have Health Insurance license within 45 days of employment.
Travel 85% of the time.
No direct reports.
Partner with the sales team to introduce and promote the Citizen Insurance product to nursing homes.
Help identify potential leads and opportunities for product adoption in target facilities.
Educate nursing home staff (e.g., administrators, care managers) on the features and benefits of the Citizen Insurance product.
Conduct informational presentations or training sessions to ensure the staff understands how the product works.
Plan and execute "enrollment days," where nursing home residents and staff are assisted in signing up for the Citizen Insurance product.
Oversee the logistical details of enrollment events, ensuring smooth operations, clear communication, and timely completion.
Build and maintain strong relationships with nursing home administrators and staff to ensure continued satisfaction and support for the product.
Provide ongoing support, address concerns, and ensure that nursing homes are properly utilizing the Citizen Insurance product.
Monitor progress and results of product rollouts, including enrollment numbers and feedback from nursing homes.
Provide regular updates and performance reports to internal stakeholders (e.g., sales managers, product teams).
Ensure that all enrollments comply with applicable regulatory requirements and that all necessary documentation is properly completed.
Maintain accurate records of all interactions with nursing homes and clients.
Be available to resolve any issues or questions from nursing homes regarding the Citizen Insurance product, enrollment process, or related systems.
Maintain professional relationships with existing customers within designated region.
Provide accurate and timely reporting.
Assist clients with completion of enrollment forms as needed.
Ensure client satisfaction is met and maintained.
Conduct business in a professional, ethical and honest manner at all times.
Understand and maintain awareness of customer needs, qualifications and requirements.
Route customers to the appropriate departments for further development and resolution.
Educate family members and guardians on the benefits available to those residing at the facilities we service.
Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
Maintains and improves quality results by following standards, recommending improved policies and procedures.
Maintains equipment and systems by troubleshooting, reporting and tracking problems.
Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
Follow up to make sure prospects have received materials sent to them.
Maintains strong knowledge of company services provided to customer.
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
Reacts positively to change and performs other duties as assigned.
QualificationsBachelors Degree or equivalent work experience in related field preferred; High school diploma or equivalent required.
3 years of healthcare sales experience.
Proven sales experience with established track record of over-achieving quotas.
Must have Health Insurance License within 45 days of employment.
Strong phone presence and experience making multiple calls per day.
Excellent communication (verbal, written, and listening), presentation and computer skills.
Sensitive to deadlines and completed reporting in a timely manner.
Must be goal oriented and have a passion to help others.
Must be self-motivated and able to problem solve, multi-task.
High attention to detail and strong customer service skills.
Strong computer skills required.
Familiar with Salesforce or similar CRM.
Must have own transportation, good driving record and auto insurance.
Ability to work independently and with other team members.
Excellent interpersonal, oral, and written communication skills.
Must be detail oriented and self-motivated.
Excellent customer service skills.
Anticipate needs in a proactive manner to increase satisfaction.
Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
Read LessAncillary Benefits Advisors/ Inside Sales Representatives are responsible for phone sales, following up on prospects and assisting with enrollment form.
ResponsibilitiesSourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.
Must have Health Insurance license within 45 days of employment.
Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.
Understand and maintain awareness of customer needs, qualifications and requirements.
Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.
Route customers to the appropriate departments for further development and resolution.
Educate family members and guardians on the benefits available to those residing at the facilities we service.
Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
Maintains and improves quality results by following standards; recommending improved policies and procedures.
Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law.
Maintains equipment and systems by troubleshooting, reporting and tracking problems.
Travel up to 25% of the time.
Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
Follow up to make sure prospects have received materials sent to them.
Assist with enrollment forms when needed and answer any questions from prospects.
Maintains strong knowledge of company services provided to customer.
Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
Reacts positively to change and performs other duties as assigned.
QualificationsBA/BS degree or equivalent work experience preferred; High school diploma required.
2+ years of inside sales experience (phone sales preferred)
Accident and Health Insurance License preferred, but not required.
Proven inside sales experience preferred with established track record of over-achieving quotas.
Strong phone presence and experience making multiple calls per day.
High attention to detail and strong customer service skills.
Excellent verbal, written and listening communication skills.
Ability to multi-task, prioritize and manage time effectively.
Strong computer skills required.
Familiar with Salesforce or similar CRM.
Demonstrated success with health insurance sales.
Read Less