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• 3

  Customer Service Representative Bilingual  

  3500 Square LLC

  full_time - 00612

  Posted: 20/12/2025

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  Job DescriptionJob DescriptionCustomer Service Representative (Bilingu... Read More

  Job DescriptionJob DescriptionCustomer Service Representative (Bilingual – English/Spanish) | Arecibo, Puerto Rico

  Clearance Requirement: Must successfully pass a federal background check with fingerprinting
  Work Authorization: U.S. Citizenship required

  Summary

  3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.

  Key Responsibilities

  Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.

  Accurately document call details and process service requests in company systems.

  Meet productivity and quality metrics (call handling, accuracy, timeliness).

  Maintain confidentiality and adhere to all compliance and security standards.

  Work collaboratively with supervisors and team members to ensure excellent customer experience.

  Schedule

  Second Shift: 11:00 a.m. – 8:00 p.m. (local PR time)

  Daylight Saving Adjustment: 12:00 p.m. – 9:00 p.m. (local PR time)

  Minimum Qualifications

  U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.

  High School Diploma or equivalent required; Associate’s degree preferred.

  Fully bilingual (English/Spanish) – must speak, read, and write fluently in both languages.

  Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).

  Previous call center or customer service experience strongly preferred.

  Ability to work on-site in Arecibo, PR on a full-time schedule.

  Education & Certifications

  High School Diploma or GED required.

  Additional training or certifications in customer service, communications, or related areas is a plus.

  What We Offer

  Competitive hourly wage

  Paid holidays, vacation, and sick leave

  Health insurance and professional development reimbursement.

  Career growth opportunities in federal contracting services.

  How to Apply

  Make a difference by supporting veterans while building your career in a professional call center environment!

  
  

  
  

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• 3

  Sourcing Recruiter  

  3500 Square LLC

  full_time - 00612

  Posted: 19/12/2025

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  Job DescriptionJob Description Sourcing RecruiterO*NET-SOC Code: 13-10... Read More

  Job DescriptionJob Description Sourcing RecruiterO*NET-SOC Code: 13-1071.00 | RAPIDS Code: 3040
  Department: Human Resources
  Reports to: Talent or Human Resources Manager
  Location: Arecibo, Puerto Rico (onsite required)Position SummaryThe Sourcing Recruiter is responsible for sourcing, screening, interviewing, and placing candidates within the organization, executing key talent acquisition functions and collaborating on various human resources and compliance-related activities. This role requires constant bilingual communication and the ability to work onsite in Arecibo.Primary ResponsibilitiesInterpret and communicate human resources policies, procedures, and labor laws to employees and candidates.Manage the full recruitment and selection lifecycle: post job openings, actively source candidates, screen and match applicants, conduct interviews and assessments, verify references, and coordinate job offers and hiring documentation.Maintain compliance with all applicable federal and local labor regulations (including EEO, ADA, and affirmative action) in all recruitment and onboarding processes.Support payroll administration, benefits enrollment, and basic HR accounting functions as needed.Address and follow up on employee relations matters, workplace complaints, harassment allegations, and general personnel concerns.Ensure accuracy and integrity of personnel records and HRMS databases, keeping all data current and precise.Coordinate and communicate effectively with candidates, hiring managers, external agencies, and internal staff throughout all recruitment and onboarding stages.Develop and deliver new employee orientations as well as maintain HR documentation and training materials.Prepare analytical reports on recruitment and selection processes, providing insights and recommendations for improvement when necessary.Consult with managers and leaders to develop or update HR policies, procedures, and recruiting strategies.Conduct exit interviews and manage related employment termination documentation.Academic and Experience RequirementsAssociate Degree or Bachelor’s (BA) in Human Resources, Business Administration, or a related discipline.Bilingual fluency in Spanish and English (oral and written is mandatory for this role).Previous experience with recruitment processes, preferably in organizational or service-based environments.Knowledge of labor regulations and human resources best practices.Availability for onsite work in Arecibo, Puerto Rico is required.Key Skills and CompetenciesProficiency with human resources management systems (HRMS), payroll, and benefits administration.Ability to organize and execute multiple recruitment processes simultaneously, with a focus on efficiency and results.Strong interpersonal and communication skills, adaptable to multicultural and diverse work environments.High ethical standards, discretion, and commitment to confidentiality.Analytical thinking and the ability to recommend innovative solutions in talent acquisition and HR operations.Physical and Travel RequirementsAbility to sit for approximately 75% of the time.Willingness to travel up to 25% of the time to work-related events.
  Monday- Friday 9:00 am to 6:00 pm
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