Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Security Officer I
Overview
Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.
Responsibilities
Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.Prepare detailed incident reports in a clear and precise manner.Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.Assist in the coordination and resolution of emergency situations.Assist in maintaining proper key control.Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.Performs all other related and compatible duties as assigned.Qualifications
High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.Previous Casino/Hotel Security, Law Enforcement and/or Military experience preferred.Must be able to stand for up to 8 hours.The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.Additional Details
This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.
Read LessOur team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
POSITION SUMMARY:
The incumbent in this position is responsible for overseeing food preparation on all shifts for an assigned food outlet to ensure quality food and guest satisfaction. Coordinates with front-of-the-house staff to ensure effective coordination of service to achieve Hard Rock Casino Cincinnati food service goals.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Hires, trains, motivates, evaluates and supervises staff to ensure that team members receive adequate guidance and resources to accomplish established objectives.
Establishes and maintains training and development procedures to ensure superior guest service standards are achieved.
Maintains department objectives, standards, guidelines and budget to ensure proper management of department.
Monitors food purchasing, staffing, food preparation and food inventory in order to control food and labor cost and waste, ensuring adherence to the budget.
Monitors and evaluates food preparation by observing cooking techniques and tasting results to ensure food quality and consistency according to standards.
Assists in developing menu changes to ensure variety and food quality.
Monitors and advises on storage of food items to ensure quality of food and compliance with health requirements.
Assists Room Chef in other kitchen areas on a relief basis as necessary.
Attend and participate in meetings, completing follow up as assigned.
Perform work regularly and predictably.
Other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through a minimum of 8 years progressive food preparation experience, or through the completion of a culinary arts degree or accredited apprenticeship and 4 years of progressive food preparation experience with at least 1 year in a supervisory capacity.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulationsMust successfully pass background check.Must successfully pass drug screening.Must be eighteen (18) years of age.KNOWLEDGE OF:
Pertinent federal, state, and local laws, codes, and regulations.Standard safety and sanitation practices for food and beverage service.Food, food product, food preparation, etc.Standard safety and sanitation practices for food and beverage service.How to prepare stocks, soups, mother sauces, all varieties of meat including veal, pork, beef, lamb, poultry, game and seafood.Complete understanding of kitchen operations.Demonstrated organizational skills, budgeting experience and full understanding of financials.ABILITY TO:
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Communicate clearly and concisely, both orally and in writing.Be flexible to work varying shifts and time schedules as needed.Deliver programs which create a service level of excellence for internal and external guests.Communicate effectively with all levels of team members and outside contacts.Act professionally with a constantly changing internal and external environment.Monitor and control cash flow and security of assets.Link scheduling to customer flow.Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.Use all tools associated with the position including but not limited to knives, slicers and choppers.Review and comprehend recipes and other necessary documentation.Inspect quality of all food items. Read LessOur team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
POSITION SUMMARY:
The incumbent in this position is responsible for overseeing food preparation on all shifts for an assigned food outlet to ensure quality food and guest satisfaction. Coordinates with front-of-the-house staff to ensure effective coordination of service to achieve Hard Rock Casino Cincinnati food service goals.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Hires, trains, motivates, evaluates and supervises staff to ensure that team members receive adequate guidance and resources to accomplish established objectives.
Establishes and maintains training and development procedures to ensure superior guest service standards are achieved.
Maintains department objectives, standards, guidelines and budget to ensure proper management of department.
Monitors food purchasing, staffing, food preparation and food inventory in order to control food and labor cost and waste, ensuring adherence to the budget.
Monitors and evaluates food preparation by observing cooking techniques and tasting results to ensure food quality and consistency according to standards.
Assists in developing menu changes to ensure variety and food quality.
Monitors and advises on storage of food items to ensure quality of food and compliance with health requirements.
Assists Room Chef in other kitchen areas on a relief basis as necessary.
Attend and participate in meetings, completing follow up as assigned.
Perform work regularly and predictably.
Other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through a minimum of 8 years progressive food preparation experience, or through the completion of a culinary arts degree or accredited apprenticeship and 4 years of progressive food preparation experience with at least 1 year in a supervisory capacity.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulationsMust successfully pass background check.Must successfully pass drug screening.Must be eighteen (18) years of age.KNOWLEDGE OF:
Pertinent federal, state, and local laws, codes, and regulations.Standard safety and sanitation practices for food and beverage service.Food, food product, food preparation, etc.Standard safety and sanitation practices for food and beverage service.How to prepare stocks, soups, mother sauces, all varieties of meat including veal, pork, beef, lamb, poultry, game and seafood.Complete understanding of kitchen operations.Demonstrated organizational skills, budgeting experience and full understanding of financials.ABILITY TO:
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Communicate clearly and concisely, both orally and in writing.Be flexible to work varying shifts and time schedules as needed.Deliver programs which create a service level of excellence for internal and external guests.Communicate effectively with all levels of team members and outside contacts.Act professionally with a constantly changing internal and external environment.Monitor and control cash flow and security of assets.Link scheduling to customer flow.Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.Use all tools associated with the position including but not limited to knives, slicers and choppers.Review and comprehend recipes and other necessary documentation.Inspect quality of all food items. Read LessOur team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Position Purpose:
Oversee and manage day-to-day customer satisfaction and operations of a Sportsbook, including developing team members, implementing strategies to increase productivity and revenues, and ensuring industry-leading customer experience.
Key Responsibilities & Accountabilities:
Support the creation of an operational plan for operating and maintaining a Retail Sportsbook in a casino environment on a day-to-day basisEnsure vigilance and control against all regulated areas of the Retail Sports Betting businessFoster and manage relationships with existing casino stakeholder & HRCC to enhance the successSupport the execution of strategies and opportunities from HRCC to introduce a Sportsbook product to the brands existing customer baseIn cooperation with HRCC, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino propertyDevelop and coach a team including Sportsbook Supervisor(s) and Sportsbook Agent(s)Liaise with customer base in-person to provide product education and develop loyal relationshipsWork with HRCC Risk Management team in the monitoring Sportsbook risk and liabilityCollaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including ICS, SOPs, AML, Title 31, etc.Measures of Performance:
Delivery of performance metrics against defined Retail accounts, both Hard Rock and Business to BusinessStrategic initiatives execution as directed within schedule, budget, and quality requirementsTimeliness of identification / appropriate escalation of issues for resolutionDemonstration of values and behaviours consistent with Hard Rock valuesCompliance with regulatory and legal requirementsCapabilities:
Experience at working both independently and in a team-oriented, collaborative environment is essentialCan adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilitiesFlexible during times of change, and the ability to work at speedAbility to effectively prioritize and execute tasks in a fast-paced environmentHands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operationsExceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customersThe ability to make optimal decisions in high pressure situationsData driven and results focusedStrong communicator and collaboratorProactive, passionate, and demonstrates strong leadership skillsExceptional written and verbal communication skillsMust be self-motivated, self-directed and exhibit strong attention to details.Must be able to stand or walk for long periods of time and work in a loud, smoking environment Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekendsQualifications, Experience & Additional Requirements:
3+ years’ experience in Gaming and or Sportsbook related management rolesUnderstand sports wagering terminology and products as well as managing customer expectationsMust obtain and maintain all licenses / certifications per Federal and State Regulations.Must successfully pass background check.Must successfully pass drug screening.Must be at least twenty-one (21) years of age.Prior experience opening new properties/outlets strongly preferred.Currently located in or willing to relocate to the Cincinnati metropolitan area Read LessOur team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Overview
The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and team members in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Cincinnati Casino as their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.Resolves guest concerns or complaints in order to maintain positive guest relations.Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.Attend and participate in meetings, completing follow-up as assigned.Perform work regularly.Other duties as assigned.Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:Additional Details
Knowledge of:
Pertinent federal, state, and local laws, codes, and regulations.Management of a high-volume restaurant, bar, or similar business.Standard safety and sanitation practices for food and beverage service.Applicable computer systems.Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.Food, food product, food preparation, etc.Service, service etiquette, and standard service practices for full-service restaurants.Standard safety and sanitation practices for food and beverage service.Wines and alcoholic beverages.ABILITY TO:
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Communicate clearly and concisely, both orally and in writing.Be flexible to work varying shifts and time schedules as needed.Deliver programs which create a service level of excellence for internal and external guests.Communicate effectively with all levels of team members and outside contacts.Review and comprehend all necessary documentation.Act professionally with a constantly changing internal and external environment.Monitor and control cash flow and security of assets.Link scheduling to customer flow.Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.Maintain bar operations. Read Less