· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.
· The operator must work independently, carrying out recurring duties following established policies and procedures.
· The operator must have the ability to problem solve and make decisions in emergency situations.
· Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.
· Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.
· Operators must have excellent customer service skills.
· Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work.
· The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.
· The Candidate shall provide general and patient information to direct person-to-person contacts
· The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician
· The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
· The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
· The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.
· The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
· The Candidate shall track inquires, questions and answers and provide resolution.
· The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
· The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
· The Candidate shall maintain and update Various On-Call Schedules.
· The Candidate shall operate monitor and responds to fire and smoke alarms.
· The Candidate shall provide directory information for both internal and external caller through computer system
· The Candidate should have ability to handle busy switchboard and emergency situations.
· The Candidate should provide best customer service at all times while using good discretion and judgment.
· The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements:MINIMUM REQUIRED SKILLS/EXPERIENCE:
· The Candidate must have 1 -2 years of experience as a Telephone Operator.
· The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
· The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
Read LessMinimum Requirements:
U.S. Citizen (SOFA-eligible)Location & Work Schedule:
On-site, Camp Courtney, Okinawa, JapanRequired Training (Paid by Employer):
The selected candidate will be required to complete the Medical Services Professionals Course, a four-day CCPD-BUMED training program located in Jacksonville, Florida, as part of initial credentialing and onboarding. All expenses for travel, lodging, and attendance will be paid for by Innovation At Work, Inc. This course is mandatory to support III MEF credentialing and privileging operations.
Relocation Support (One-Time):
A one-time relocation stipend will be provided to assist with moving expenses to Okinawa, Japan. This stipend is paid upon arrival and is intended to offset initial relocation costs such as airfare, temporary lodging, and personal setup expenses. Details will be provided in the offer letter.
About the Opportunity:
Innovation At Work, Inc. is seeking a mission-minded and detail-driven Credentialing & Privileging Specialist to support the III MEF Surgeon’s Office aboard Camp Courtney in Okinawa, Japan. This position plays a direct role in supporting the medical readiness of Marines, Sailors, and their families by ensuring providers are properly credentialed and privileged in accordance with Navy Medicine and DoD policies.
This is more than a job — it’s an opportunity to serve those who serve, while experiencing life in one of the most unique duty locations in the world.
Key Responsibilities:
Manage provider credentialing and privileging actions in accordance with BUMED, DoD, and III MEF Surgeon guidanceAbout Okinawa (Lifestyle – Light Highlight):
Okinawa is known for its beautiful beaches, rich culture, family-friendly environment, and warm island community. Many who come on assignment describe it as one of the most rewarding chapters of their lives — professionally and personally.
PRIMARY LOCATION:
The Place of Performance is at Michael E. DeBakey VA Medical Center, 2002 Holcombe Blvd, Houston, TX 77030
CITIZENSHIP REQUIREMENT: US Citizenship
EDUCATION AND QUALIFICATIONS:
High School Diploma or equivalent
MINIMUM REQUIRED SKILLS/EXPERIENCE:
· Must have with at least three years of telephone switchboard operating experience, of which one year involved substantial responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings
· Capable of placing various types of calls and performing operator services that require familiarity with large, multi-division organizational units.
· Must effectively deal with individuals from diverse backgrounds and work under pressure
POSITION OVERVIEW
· Operators should assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization
· shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions.
· Answer all incoming calls using the MEDVAMC Standard Greeting in a polite, efficient, and friendly manner, even during heavy workload or crises.
· Provide general information such as visiting hours and directions to the Medical Center.
· Operate emergency call and alarm systems, including Code Blue, fire, disaster, Code Green, Code Brown, and other urgent notifications.
· Use audio, radio, and digital paging systems, and maintain relevant records.
· Respond to patient and employee locator inquiries using computer terminals and published rosters.
· Operate the public address and radio paging systems as required, particularly during emergencies.
· Handle threatening or suicidal calls calmly and professionally, follow suicide prevention protocols, and notify proper authorities.
· Maintain up-to-date on-call personnel and essential staff schedules.
· Utilize two-way radios to communicate with Police and provide assistance during emergencies.
· Maintain workspace security and prevent unauthorized access.
· Adhere to ADP and Privacy Act guidelines for securing printed and electronic data.
· Assist with placing commercial and FTS (Federal Telecommunication System) calls.
· Report telephone equipment malfunctions and log service complaints.
· Document and record long-distance/toll calls and emergency responses.
· Use paging and overhead systems to support Medical Center operations.
Read LessPOSITION OVERVIEW:
• The Telephone Operator shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
• The Telephone Operator shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. Progress reports to callers on hold should be given at least every minute. Less than 5% abandonment rate is acceptable. Note the caller's request to eliminate asking the caller to repeat information.
• The Telephone Operator shall places toll (long distance) calls using commercial and Government access lines as authorized by SLVHCS policy.
• The Telephone Operator shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate SLVHCS personnel and/or telephone technician.
• The Telephone Operator shall provide paging services to all SLVHCS staff upon request from outside personnel as well as SLVHCS personnel.
• The Telephone Operator shall maintain an operator log on unusual or emergency incidents, such as cardiac arrests, telephone or telephone system failures, fire alarms, bomb threats, etc. Submit a daily summary to Contracting Officer’s Representative (COR) on all unusual incidents.
• The Telephone Operator shall maintain records on the general operation of the service, such as telephone repairs, pager repairs, Federal Telecommunications Services, and Commercial long-distance calls.
• The Telephone Operator shall provide general information and refer information to the appropriate services.
• The Telephone Operator shall use telephone system to alert the VA Police and Security Service to report emergency situations such as alarm alerts, urgent safety, etc.
• The Telephone Operator shall provide general and patient information to direct person-to-person contacts.
• The Telephone Operator shall maintain employee, and organizational files to provide rapid and accurate processing of calls and disbursement of information, updating as information changes.
• The Telephone Operator shall receive and log general telephone troubles. Immediately notify telephone technician or other appropriate authorities of emergency outages or troubles, i.e., telephones located in critical areas, multiple telephone failure in one location, or telephone switch malfunctions.
• The Telephone Operator shall safeguard immediate work area from unauthorized visitors.
• The Telephone Operator shall accept collect calls as authorized by SLVHCS policy.
• The Telephone Operator shall conduct personal business through the use of public telephones.
• The Telephone Operator shall demonstrate professionalism in all contacts via telephone or in person. All calls should be responded to in a courteous and tactful manner with a pleasant-sounding voice.
EDUCATION AND QUALIFICATIONS:
• Associate Degree or equivalent.
MINIMUM REQUIRED SKILLS/EXPERIENCE:
• The Telephone Operator should have two years of previous switchboard experience.
• The Telephone Operator shall be able to assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
• The Telephone Operator shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions.
• The Telephone Operator shall perform various communications and/or emergency activities.
· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.
· The operator must work independently, carrying out recurring duties following established policies and procedures.
· The operator must have the ability to problem solve and make decisions in emergency situations.
· Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.
· Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.
· Operators must have excellent customer service skills.
· Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work.
· The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.
· The Candidate shall provide general and patient information to direct person-to-person contacts
· The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician
· The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
· The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
· The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.
· The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
· The Candidate shall track inquires, questions and answers and provide resolution.
· The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
· The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
· The Candidate shall maintain and update Various On-Call Schedules.
· The Candidate shall operate monitor and responds to fire and smoke alarms.
· The Candidate shall provide directory information for both internal and external caller through computer system
· The Candidate should have ability to handle busy switchboard and emergency situations.
· The Candidate should provide best customer service at all times while using good discretion and judgment.
· The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements:MINIMUM REQUIRED SKILLS/EXPERIENCE:
· The Candidate must have 1 -2 years of experience as a Telephone Operator.
· The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
· The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
Read Less