Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Overview:
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.
Responsibilities:
The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
Demonstrate financial comprehension of the cafe’s budget and P&L.
Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
Manage labor schedules in line with the cafe’s budget and forecast models.
Successfully run a department and/or cost center.
Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
Foster an environment of customer service in which all team members put the guest first in every situation.
Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
Ability to engage with guests in regards to music both current and past.
Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
Support staff development and advancement along well-defined career paths.
Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
Possess a self-motivated approach to their own personal and professional
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.
SKILLS
Ability to learn and bring "out of the box" ideas to their team.
Genuine enthusiasm and aptitude for serving people.
Excellent verbal and written communication skills.
High level of business acumen and common sense.
Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
Multiple language abilities a plus, fluency in English required.
PHYSICAL DEMANDS
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Read LessOur team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.
The General Manager is the senior business leader in the cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives. Responsible for asset management of the entire facility, the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.
Demonstrate the ability to grow the business by generating consistent year-over-year entrée countManage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and coreAttain a level of top-line sales performance that ranks as #1 in your market place competitiveCommunicate a clear direction to your team by understanding the business’ strengths, weaknesses andEmpower your team with a consistent mission regarding cafe goals to achieve desired results.Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brandBuild a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of theChampion change, ensuring all local and company initiatives are implemented successfully.Foster an environment of customer advocacy in which all team members put the guest first in verySet standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective rankingBe responsive and hospitable to guest feedback from all sources, including social media andAttract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximumClearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.Actively nurture your team’s development and advancement along well-defined career paths.Consistently demonstrate that you have an enduring passion for your own continuous learning and professionalThis job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.Bachelor’s Degree in HRM or Culinary preferred.SKILLS
Strong leadership and interpersonal skillsMust possess strong communication and listening skills, excellent speaking, reading and writing.Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.Multiple language abilities a plus, fluency in English required.Genuine enthusiasm and aptitude for serving people Excellent verbal and written communication skillsHigh level of business acumen and common senseDemonstrates strong problem solving skills through ability to diagnose and implement solutionsPHYSICAL DEMANDS
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.Ability to sit for extended periods of time.Ability to make repeating movements of the arms, hands, and wrists.Ability to express or exchange ideas verbally and perceive sound by ear.Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10Ability to turn or twist body parts in a circular motion.Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.Ability to travel via auto or airplane for long periods of time.Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Pay Range:
$90,000 - $135,000/Salary Read LessOur team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
The Senior Project Manager (SPM) – Structural is a critical leadership role within the Owner/Developer organization, responsible for the end-to-end delivery of structural systems including structural steel, cast-in-place and precast concrete, and curtain wall/façade systems for a $9B+ integrated resort development. The project includes a large-scale casino, hotel, mixed-use program, structured parking, major infrastructure, roadway improvements, and renovation of an active transit/subway station.
This role serves as the Owner’s primary representative for these scopes, overseeing design management, delegated design, design-assist processes, procurement, fabrication coordination, mockups, and field execution. The SPM works in close partnership with the VP/Senior Responsible Director (SRD) to ensure these critical packages are fully supported and aligned with project budget, schedule, quality, and risk objectives.
Key Responsibilities
1. Design & Technical Management
Lead and manage all aspects of structural design for steel, concrete, and curtain wall systems from concept through construction documents.Oversee and coordinate:Design consultants (structural engineers, façade consultants, specialty designers)Delegated design by trade contractorsDesign-assist processes to optimize cost, constructability, and scheduleEnsure alignment between architectural, structural, façade, and infrastructure systems.Drive value engineering, constructability reviews, and technical risk mitigation.Review and approve design deliverables for completeness, coordination, and compliance with Owner standards.2. Procurement & Contracting
Develop and execute procurement strategies for structural steel, concrete, and curtain wall trades.Lead prequalification, RFP development, bid leveling, and contractor selection.Structure contracts to appropriately allocate design responsibility, risk, and performance criteria.Coordinate with legal, commercial, and finance teams to finalize trade packages.3. Preconstruction & Fabrication Oversight
Oversee shop drawing, submittal, and delegated design review processes.Lead planning and execution of mockups (visual, performance, and structural as required).Monitor fabrication schedules and ensure alignment with project milestones.Coordinate early release packages and long-lead material procurement.Facilitate integration between fabrication, logistics, and site sequencing.4. Construction & Field Execution
Act as Owner’s lead representative for structural scopes during construction.Interface daily with Construction Manager and trade contractors to:Monitor progress against scheduleResolve field issues and design conflictsEnsure adherence to quality and safety standardsOversee installation of structural systems, including sequencing and coordination with adjacent trades.Ensure proper inspection, testing, and commissioning of structural and façade systems.5. Schedule, Cost & Risk Management
Work with project controls to develop and maintain detailed schedules for structural scopes.Track budgets, forecasts, and change management for assigned packages.Identify and mitigate risks related to design, procurement, fabrication, and installation.Support claims avoidance and resolution strategies.6. Stakeholder Coordination
Serve as the key liaison between:VP / SRD leadershipConstruction ManagerDesign teams and consultantsTrade contractors and fabricatorsPublic agencies (including transit authorities)Ensure clear communication and alignment across all stakeholders.7. Leadership & Support to VP / SRD
Support the VP / SRD in strategic decision-making related to structural systems.Provide regular executive-level reporting on progress, risks, and key decisions.Mentor junior staff and contribute to overall project team effectiveness.Qualifications
Experience12–20+ years of experience in large-scale construction and development.Significant experience managing structural steel, concrete, and curtain wall scopes on complex, high-rise or large mixed-use projects.Prior experience representing an Owner/Developer or working closely in an owner’s rep capacity preferred.Experience with mega-projects ($1B+) strongly preferred.Technical ExpertiseDeep understanding of:Structural systems and construction methodsFaçade systems and performance requirementsDelegated design and design-assist delivery modelsStrong knowledge of fabrication processes, logistics, and field installation.Leadership & SkillsProven ability to manage complex interfaces across multiple disciplines.Strong commercial acumen and contract management experience.Excellent communication and stakeholder management skills.Ability to operate effectively in a fast-paced, high-stakes environment.EducationBachelor’s degree in Civil Engineering, Structural Engineering, Construction Management, or related field required.Professional Engineer (PE) license or advanced degree is a plus.Key Success Factors
Seamless integration of design, fabrication, and construction for structural systemsOn-time procurement and delivery of critical trade packagesHigh-quality execution with minimal rework or delaysEffective coordination across complex interfaces and stakeholdersDelivery of scope within budget and schedule targets Read Less