Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.
We’re currently in search of a General Manager for our new Signature Restaurant in our sprouting soon 1 Hotel Seattle, who shares these values and will champion them. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.(Inside Tip: This role was made with room to grow for a service-minded rockstar.)
About you...Passionate about food & beverage and a minimum of 7 years of similar work experience in an upscale luxury environment.Min. 5 years leading a food & beverage team.A post-secondary diploma or degree would be a plus.An expert in food & beverage operations, a strong leader and a proven track record in guest and team member engagement and financial performance.Excels at communication, both verbal and written.Flexible and willing to meet the demands of a 24-hour operation.
Grow with us...The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside our 1 Hotel Seattle attends to their every request and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We're currently seeking an impossibly charismatic Front Office Manager for our sprouting soon 1 Hotel Seattle. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
QualificationsAbout You…Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.A post-secondary diploma or degree would be a plus.Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.Excels at communication, both verbal and written.Is flexible and willing to meet the demands of a 24-hour operationAbility to lead a distinguished team and continue implementation of high service standardsCreate specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Ensure that guest satisfaction is at the forefront of all actionsWork with Dir. of Rooms to have a cohesive inter-department communication and success towards guest satisfaction.
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.
We’re currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and throughout the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
About you...Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.Ability to speak a secondary language is a plus.Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.Is flexible and willing to meet the demands of a 24-hour operation.
About us...
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Benefits & Perks...Health & Wellness- Company Paid Medical, Dental & Vision, and EAP programPet InsuranceRetirement Planning - 401k w/ matchCareer Advancement: We are growing rapidly and with growth comes advancement opportunities (around the globe)!
