Description:
The Collections Specialist is responsible for managing assigned customer accounts to ensure timely and accurate collection of receivables. This role works closely with customers, operations leadership, route managers, and customer service teams to resolve billing and service-related issues that impact payment, while maintaining positive customer relationships and supporting company cash flow objectives.
Key Responsibilities Perform outbound collection activities for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondenceMonitor accounts receivable aging reports and proactively follow up on past-due balances in accordance with company collection policiesWork directly with customers to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustmentsCoordinate with Operations, Customer Service, and Route Supervisors to verify service completion, resolve service disputes, and remove barriers to paymentAccurately document all collection efforts, customer communications, disputes, and payment arrangements in the company's billing or ERP systemProcess and track payment commitments and follow up to ensure resolutionEscalate delinquent, high-risk, or non-responsive accounts to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriateAssist with maintaining accurate customer account records and receivable aging reports across multiple locationsEnsure compliance with company policies, internal controls, and confidentiality requirementsMaintain professionalism and composure when handling difficult customer interactions involving service or billing concernsPerform other duties as assigned Qualifications & Skills Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred2-4 years of experience in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferredExperience managing high-volume customer accounts and recurring billing cyclesStrong proficiency in Microsoft Excel and Microsoft Office applicationsExperience working with billing systems, accounting software, or ERP platformsHigh attention to detail with strong documentation and data accuracy skillsAbility to communicate clearly and professionally with customers, internal teams, and leadershipStrong organizational skills with the ability to manage multiple priorities in a fast-paced environmentCustomer-focused mindset with the ability to balance collections effectiveness and service resolution Working Conditions Professional office environmentMinimal exposure to adverse environmental conditions typical of field or route operations Physical Requirements Sedentary work involving extended periods of sittingOccasional standing and walkingRepetitive hand, wrist, and finger motion related to computer, keyboard, and telephone useAbility to lift up to 10 pounds occasionally Why Join Capital Waste Services Stable, essential-service industry supporting local communitiesOpportunities for growth within an expanding multi-location organizationCollaborative work environment closely connected to operations and service teamsCompetitive pay and benefits Requirements:
PId2883b4f5-
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