This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

 

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

Engage with customers to resolve billing inquiries, product questions and service complaintsApply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone productsMaintain high levels of professionalism and courtesy in every customer interactionAchieve and exceed activity goals by following call handling metrics such as productive time and handle timeMaster order processing within the billing system for retained accounts and new sales entriesDemonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitorsSupport efforts to enhance the customer experience through every transaction

Working Conditions   

Office environment

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education  

High school diploma or equivalent

Skills   

Ability to read, write, speak and understand EnglishDemonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)Ability to work variable hours; may include weekends, holidays, and split days offAbility to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional mannerAbility to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goalsEffective computer and consumer electronics skillsAbility to use personal computer and relevant software applications including the billing systemProven verbal and written communication skillsAbility to handle irate customers and resolve issuesAbility to prioritize and organize effectively

Preferred Qualifications

 

Experience

2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2

#LI-IA2
CRT110 2026-77282 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues Address billing inquiries and facilitate payment processing with accuracy and professionalism Present and explain Spectrum products and services to customers to ensure they understand available options Manage customer interactions efficiently, consistently delivering quality and integrity Document all actions and updates to customer accounts clearly and thoroughly Escalate complex customer issues to management or support teams as needed for resolution Participate in coaching sessions to continuously improve customer service performance Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

Work in normal office conditions 

What You’ll Bring to Spectrum 

 

Required Qualifications 

 

Education  

High school diploma or equivalent 

Experience 

Experience providing core technical support and customer service to external customers 

Skills 

Ability to read, write, speak and understand English 

Preferred Qualifications 

 

Experience 

6+ months of customer service or related experience 6+ months of core technical support experience 6+ months of heavy volume phone experience 6+ months of working with computers and software applications Experience working in cable operations or telecommunications call center 

Skills 

Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service  Ability to handle multiple tasks Strong organization and time management skills Proven interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation  
#LI-MY1
CCM121 2026-77263 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services. Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

As a General Manager, you bring this purpose to life by leading a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.

You are the owner of your business, accountable for people, performance, and process, and a role model for what great leadership looks like. With a passion for pets and people, you build engaged teams, drive profitable growth, and ensure the highest standards of animal care, safety, and customer experience.

What You’ll Do

Pet First

Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.Create an environment where pets and pet parents feel welcomed, supported, and cared for.Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets.

Foster the Fun

Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.Lead by example — coaching in the moment, celebrating wins, and making work meaningful and fun.

Let’s Go!

Own the business: drive sales growth, profitability, and operational excellence.Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.Manage labor, payroll, and expenses to maximize productivity and results.Execute merchandising, inventory, and operational processes to brand and safety standards.Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.

Key Responsibilities

People Leadership

Develop a strong leadership bench and succession plan.Lead performance management, coaching, and accountability for all partners.Promote continuous learning, growth, and career development.Foster a culture of teamwork, inclusion, and shared ownership.

Business Performance

Meet or exceed sales, profitability, and operational goals.Leverage Petco tools, programs, and insights to grow the business.Review and act on reporting, audits, and Pet Care Center visits.

Operational Excellence

Ensure safe opening and closing procedures and adherence to security protocols.Maintain store appearance, cleanliness, and safety standards.Protect pets, partners, and merchandise through strong loss prevention and inventory controls.Complete required administrative, payroll, and inventory tasks accurately and on time.

What Success Looks Like

A safe, healthy environment where pets thrive.An engaged, high-performing team with strong retention and development.Loyal customers who trust your team and return again and again.A profitable, well-run Pet Care Center that reflects Petco’s values in action.

What You Bring

Experience & Skills

3+ years of management experience (retail leadership preferred).Strong people leadership, coaching, and talent development skills.Solid business, financial, and operational acumen.Excellent communication, problem-solving, and organizational abilities.A genuine passion for pets and customer service.

Education

High school diploma or GED preferred.Completion of Petco leadership development programs may be required for internal candidates.

Essential Functions & Work Environment

This role is primarily performed in a Pet Care Center retail environment. The General Manager is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.This is a full-time position. Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law.A limited amount of travel may be required for training, meetings, or community engagement.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Why You’ll Love It Here

Purpose-driven work that makes a real difference.Growth opportunities through development programs and career pathways.A culture that values authenticity, inclusion, and teamwork.The chance to lead, own, and shape your business — every day.

#LI-LF2

#PETCOGM

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $52,520.00 - $85,800.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .

Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

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Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include: Providing protection for various protectees. Conducting criminal investigations pertaining to financial obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride. Requirements U.S. citizenship is required Possess a current valid driver's license Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. Read Less