• PHARMACY TECH III  

    - Bernalillo County
    Additional $6.00/hr. Safety Incentive Pay Receive 17% Weekday Nights,... Read More
    Additional $6.00/hr. Safety Incentive Pay Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 20.82/hr. Maximum Offer $ 25.85/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: MDC - Pharmacy FTE: 0.05 PRN Shift: Rotating Position Summary: Perform the duties of Technician Pharmacy I, II, and III as required. Perform a variety of pharmacy technician duties under the supervision of a licensed pharmacist. Inpatient to include tasks such as assist with pharmacy technician I and II training, audits, project assignments, and other related duties. Outpatient to include tasks such as answering the pharmacy phone line, learning and becoming efficient with the pharmacy management system by entering patient information, allergies, prescription information, and filling prescriptions. Pharmacy technician shall understand medical and pharmaceutical terminology, symbols, and abbreviations used in the practice of pharmacy. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: * AUDIT - Develop, oversee and conduct various routine and special audits, research and correct data to maintain integrity of programs * DATA - Enter various data into computer and forms, verify data, make corrections and ensure accuracy * INVENTORY – Order medications from wholesaler and put order on pharmacy shelf when received. Load medication into distribution/dispensing technological solutions * LIAISON - Coordinate all medication related issues for patients, providers and clinic staff * MAINTENANCE - Assist with the implementation and maintenance of software and hardware associated with Pyxis, RxRobot, Optifill and other departmental systems * MEETINGS - Attend and participate in professional group meetings; stay abreast of new trends and innovations * OTHER DUTIES - May be required to assist other department areas and personnel as needed * PATIENT ASSIST PROG - Maintain and monitor patient assistance program to include procuring medication for UNM Hospitals indigent patients * PATIENT ASSIST PROG - Research qualifications, drug availability for IDP; assist patients with form completion; submit requests to drug manufactures for patient assistance programs * PHARMACY PRACTICE – Assist in various technical activities associated with the preparation and distribution of medications such as filling routine prescription orders, prepackaging pharmaceuticals and other related duties * PHARMACY PRACTICE – Have basic understanding of pharmacology and basic knowledge of appropriate pharmacy references * PHARMACY PRACTICE – Know medical and pharmaceutical terminology, symbols, and abbreviations used in the practice of pharmacy and components of a prescription * PHARMACY PRACTICE – Know trade and generic names for medications frequently dispensed by the pharmacy * PHARMACY PRACTICE – Understand federal and state laws and regulations that affect pharmacy practice; specific regulations which address the use of supportive personnel and technicians * POLICY ensure compliance with Federal, State, JCAHO and other regulatory requirements * RECORDS - Maintain logs to include narcotic inventory and other controlled substance records; maintain records on prescriptions dispensed * REPORTS - May assist with preparation and maintenance of a variety of reports; analyze and interpret reports as required * SPECIAL PROJECTS - Assist with planning and coordinating of special projects, events and the area quality improvement program; provide and coordinate staff training * TRAINING – Participate in training of new technician I and II's * INPT – Maintain and perform 30/60/90 day audits on new pharmacy staff members * INPT - Count, package and deliver controlled substances under the supervision of a pharmacist; maintain narcotic inventory; order narcotics under the supervision of the charge pharmacist * INPT – Manage medication shortages, Unload/Load medications from automated dispensing machines * INPT – Maintain efficient knowledge with automated pharmacy systems (i.e.) DoseEdge, Logistics, ORS, Pharmacy Keeper, Knowledge Portal, Pyxis Enterprise, CII safe, controlled substance discrepancies, Cerner, pharmacy Pyxis email, and other departmental systems * INPT – Coordinate day to day issues with pharmacy staff members on all shifts * INPT – Ensure compounding and dispensing of medications is accurate and timely to include IV solutions and other sterile products as required by practice site * MEETINGS – Attend and participate in Tech III meetings, scheduling, shortage, specialized assigned area, and Nursing new hire class * INPT – Assist and perform monthly controlled substance inventory and inspections * INPT – Maintain and assist with optimization of automated dispensing machines * INPT – Perform orientation of new technicians and request access through IT * OUTPT CASHIER - Perform basic cashiering duties; collect money for prescription and related purchases; close and balance register * OUTPT – Coordinate all medication related issues for patients, providers and clinic staff * OUTPT – Maintain licenses for all outpatient and off-site pharmacists, interns, and technicians; maintain OIG list * OUTPT – Proactively coordinate patient refills for specialized medications * OUTPT – Support patients in accessing appropriate site of care, including enrollment with the specialty pharmacy * OUTPT – Procure and manage specialty medications in manners that increase efficiency and reduce cost for the pharmacy and organization * OUTPT – Ensure all pharmacy billing is done correctly * OUTPT – Send out monthly bills and collect payment when applicable * OUTPT – Onboard and train new pharmacy staff members * OUTPT – Fill medication with correct drug, dose, and dosage form. Review pharmacy label before placing on medication for pharmacist approval * OUTPT – Learn and become efficient with the pharmacy management system to enter patient information, allergies, medical conditions, and patient insurance plans * OUTPT – Type prescription information to include drug name, dosage, and directions on how to take medication * OUTPT – Adjudicate claims to patient’s insurance plan/s, manufacturer coupons, and patient assistance programs * OUTPT – Monitor paid claims and troubleshoot all rejected claims to ensure proper plan reimbursement is received and the appropriate copay is presented to the patient * OUTPT – Weigh, measure and mix ingredients; compound and prepare medication, emulsions, suspensions, liquids, powders and ointments by using graduates, balance, mortar, pestle and funnels * OUTPT - Obtain and document prior authorization from patient health plan before medication administration * OUTPT – Send message to provider to request a new prescription for patient * OUTPT - Receive patient prescription refill requests; fax or call in completed prescription refills; document prescription refill requests for provider approval * OUTPT – Conducts monthly audits of all 340B-eligible locations, including in-house and contract pharmacies, to verify adherence with the 340B Program guidelines and policies * OUTPT - Evaluates patient eligibility for qualified and non-qualified patients in hospital-based mixed-use areas and clinics by reviewing patient medical records, insurance plans, and hospital status. * OUTPT – Perform return to stock for prescription not picked up within 7 days. * OUTPT - Ensure accurate compounding of high dollar infusion medications and hazardous agents such as chemotherapy agents * OUTPT –Perform shipping and receiving of incoming medications including of specialty and hazardous medications. * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * High School or GED Equivalent * Training * Training Nonessential: * Program Graduate Education specialization: Essential: * Complete Hospital Pharm Tech Training or Equiv * Chemotherapy Drug prep training w/in 60 days Nonessential: * Pharmacy Tech Experience: Essential: 2 years directly related experience Nonessential: Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Bilingual English/Spanish Credentials: Essential: * Certified Pharmacy Technician in NM w/in 60 days * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Working conditions: Essential: * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Tuberculosis testing is completed upon hire and additionally as required * Sig Haz: Physical risk/injuries due to combative patients * Must obtain and maintain MDC security clearance as required condition of employment * Sub to work in close proximity to incarcerated individuals Department: Clinical Care Read Less
  • Advance Your Career as a Licensed Practical Nurse (LPN) at Franciscan... Read More
    Advance Your Career as a Licensed Practical Nurse (LPN) at Franciscan Villa! Looking for a workplace that truly values your skills and dedication? At Franciscan Villa, located in the vibrant heart of South Milwaukee, we offer more than just a job we offer a community. Join us in a supportive environment where your contributions are recognized and appreciated. Available Shifts: 2nd or 3rd $3,500 Retention Bonus Available for 2nd Shift and 3rd Shift full-time! Apply by 01/31 to qualify. Paid in three installments. Why Choose Franciscan Villa? We are committed to providing our team with the resources to thrive, including: Competitive pay with a new wage scale: $27.00 $31.00 per hour Exceptional benefits, including: Comprehensive Medical, Dental, and Vision Insurance (Full-Time) Employer contributions to Health Savings Accounts (HSA) (Full-Time) Fully paid Life and Disability Insurance (Full-Time) Tuition reimbursement for continued education (Full or Part-Time) 401(k) with up to 4% employer match (Full or Part-Time) Generous Paid Time Off (PTO) with cash-out options (Full or Part-Time) Annual merit increases (Full or Part-Time) Employee Assistance Program (Full-Time) Outstanding On-Site Amenities: Child care for working parents A state-of-the-art gym A relaxation room with massage chairs Scenic walking trails to recharge and refresh Your Role as an LPN As a Licensed Practical Nurse at Franciscan Villa, you ll be at the forefront of delivering exceptional care and making a meaningful difference. Key responsibilities include: Providing safe, therapeutic resident care from admission to discharge Collaborating with physicians, families, and multidisciplinary team members Utilizing the nursing process to restore and maintain residents mental and physical health Serving as a compassionate caregiver, clinical role model, and resource for staff Qualifications We re Looking For: Active Licensed Practical Nurse (LPN) license in Wisconsin in good standings with no restrictions CPR certification Experience in long-term care (preferred) At Franciscan Villa, we live by our core values: Compassion, Inclusion, Integrity, Excellence, and Collaboration. These principles guide everything we do from the care we provide to residents to the way we support our team. Take the next step in your career with Franciscan Villa a workplace where your skills and dedication truly shine. Apply today! Salary/Compensation: $27.00 - $31.00 per hour recblid vv3sxd9bus0gtqzxfrwvwb7l87hmy6 Read Less
  • Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal... Read More
    Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal Savings Technology Lead is responsible for providing technical expertise and process execution to support the PayPal Savings program. This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks. This role will be responsible for oversight across cross functional and cross client teams to ensure compliance with Synchrony standards. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Partner with key stakeholders (including GMs, PayPal leaders, product and technology leads, architects and other stakeholders) to implement deposit product features and provide ongoing communication through project execution. Provide oversight over all the phases of SDLC including but not limited to technical requirements, design/architecture, build, testing, QA, and Production deployment. Manage technology relationship with PayPal and internal cross-functional business and technology teams. Support project and program management for the PayPal Savings program, focusing on Synchrony governance and oversight requirements of PayPal led initiatives Coordinate internal cross functional workstreams to ensure leadership is up to date on status of the program. Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes. Own technology L3 governance activities related to PayPal Savings, including the ongoing identification, assessment of key operational risks (RCSA’s) and the effectiveness of controls that address those risks. Act as the primary technical liaison for internal and external audits, coordinating documentation requests, managing responses, and driving resolution of audit findings. Document IT oversight governance of key processes, reviews, controls, and governance processes, including but not limited to projects, production incidents, disaster recovery testing. Participate in issue management processes including Enterprise Governance, Risk Management and Compliance (EGRC) processes. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's degree in Computer Science, Engineering, or a related field with minimum 4+ years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology. Prior experience as technical lead/technical project or program manager Experience owning and delivering a mission critical projects on time and within budget Willing to work in a fast-paced environment with PayPal as well as internal cross functional teams Ability to develop and maintain strong collaborative relationships at all levels across IT and Business Stakeholders. Excellent written and oral communication skills. Adept at presenting complex topics, influencing and executing with timely / actionable follow-through. Desired Characteristics: Prior work experience in Banking/FinTech company Ability to drive strong partnerships with second line teams Demonstrated ability to manage complexity and multiple initiatives Experience in retail deposits, regulatory, or risk Experience dealing with sensitive data and software development in highly regulated environment Demonstrated experience in working with partners and clients Leadership experience operating at a strategic level as part of a cross functional team Experience operating as part of a cross functional team Use of advanced technical & analytical competencies in driving effective strategic goals Advanced experience with SAS/SQL or other related analytic tools Experience in leading QA teams Experience with Client/Partner management Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology Read Less
  • VP, Collections Strategy Delivery Leader  

    - Benton County
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is lo... Read More
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is looking for a dynamic and innovative leader capable of rethinking existing processes and working smarter to deliver the design, testing, implementation and validation of collections and internal recovery contact strategies for all of Synchrony’s platforms (businesses), clients and products. In 2025, the Collections Strategy Delivery team triggered >1 billion customer communications (emails + SMS / text + calls + letters). The VP, Collections Strategy Delivery Leader is also responsible for supporting strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and for critical, regulatory sensitive sub-processes such as right to cure, delinquency-based closure, and delinquency-based charge-offs. The role is responsible for leading and developing a global team of 36 employees (19 U.S. and 17 India). This role reports to the SVP, Collections & Recovery Strategy within the Credit organization. Essential Responsibilities: Design, test, implement and validate collections and internal recovery contact strategies for the email, SMS / text, phone (dialer, dialer messaging, outbound IVR) and letter channels. The scope may be expanded to include implementation of other collections contact strategies (e.g., skip). The Collections Strategy Delivery team utilizes multiple platforms and tools including Fiserv, Rules, Strategy Manager (Experian PowerCurve), SAS, Jira and Tableau and works with several internal teams and vendors. Lead the capacity management and prioritization of all Collections Strategy Delivery work and communicate to key stakeholders. Create and implement robust and transparent prioritization and scheduling processes that enable customers to understand available capacity, prioritize new work and obtain accurate scheduled implementation dates. Lead Collections Strategy Delivery support for strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and infrastructure initiatives (e.g., cloud migrations for system of record and analytics). For conversions, the team owns all collections-related mapping and coding. Develop future state vision, roadmap and organizational design to reach future state, review with management and key stakeholders, and then drive implementation with regular progress reviews. Lead Collections Strategy Delivery work for Synchrony Prism including (1) how to get new scores and attributes from source systems to decisioning platforms faster and (2) process automation opportunities. Own the Level 3 (L3) Collections Strategy Delivery process including validating Critical to Compliance (CTC) mapping and updating the Risk Assessment Questionnaire (RAQ) and Process, Risks & Controls Self-Assessment (PRCSA). Prevent, detect and remediate issues. Ensure accounts are closed due to delinquency and charged-off in accordance with Synchrony credit policy. Own and manage the implementation and execution of global exclusions for all collections work strategies. Lead the development / build and validation of all new collections strategy emails. Own collections queue management (~900 different queues utilized by collections process owners and strategies). Responsible for reclassification and site placement of all delinquent accounts. Develop and run daily exception reports to ensure collections strategies are being executed correctly and partner with business and IT to investigate and resolve any production issues. Provide “expert case” support that includes researching any questions or potential issues identified by Collections Strategy, Recovery Strategy or other teams. Identify, prioritize and sponsor process improvement projects. Ensure robust governance, processes and controls are in place. Ensure compliance with applicable laws, regulations and company policies including for complex, regulatory sensitive processes such as right to cure, delinquency-based account closure and delinquency-based charge-off. Partner with Legal, Compliance, Fair Lending and other groups to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Ensure design, test, implementation and validation processes are reliable, sustainable, repeatable and auditable. Ensure team has documented procedures and job aids, robust change control, separate development and validation resources, and proper automation/code documentation & controls. Support regulatory exams, internal audits and second line of defense reviews as required. Lead selection of development methodologies, processes, tools (e.g., Jira) and infrastructure. Serve as business customer for all Strategy Manager (Experian Power Curve decision engine) upgrades and changes, including coding, testing, and validating all application changes. Monitor daily collections inventory and investigate and resolve any issues (ex. sudden unexpected changes in dialer download volumes). Manage closed loop feedback process to make Collections Operations team aware of any associate errors that cause accounts to be misdirected. Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor’s degree with a minimum 10+ years of financial services or collections experience or, in lieu of a Bachelor’s degree, 14+ years of financial services or collections experience 5+ years of management experience Ability and flexibility to travel for business as required Desired Characteristics: Credit card or unsecured consumer lending experience Collections experience Experience managing software development, coding or configuration Experience with agile software development or agile project management Experience as a manager of managers Experience managing global multi-site teams Demonstrated ability to build and lead high performing teams Strong leadership with the ability to manage tight deadlines with a process focus Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives Process ownership and issue management experience Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal... Read More
    Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal Savings Technology Lead is responsible for providing technical expertise and process execution to support the PayPal Savings program. This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks. This role will be responsible for oversight across cross functional and cross client teams to ensure compliance with Synchrony standards. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Partner with key stakeholders (including GMs, PayPal leaders, product and technology leads, architects and other stakeholders) to implement deposit product features and provide ongoing communication through project execution. Provide oversight over all the phases of SDLC including but not limited to technical requirements, design/architecture, build, testing, QA, and Production deployment. Manage technology relationship with PayPal and internal cross-functional business and technology teams. Support project and program management for the PayPal Savings program, focusing on Synchrony governance and oversight requirements of PayPal led initiatives Coordinate internal cross functional workstreams to ensure leadership is up to date on status of the program. Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes. Own technology L3 governance activities related to PayPal Savings, including the ongoing identification, assessment of key operational risks (RCSA’s) and the effectiveness of controls that address those risks. Act as the primary technical liaison for internal and external audits, coordinating documentation requests, managing responses, and driving resolution of audit findings. Document IT oversight governance of key processes, reviews, controls, and governance processes, including but not limited to projects, production incidents, disaster recovery testing. Participate in issue management processes including Enterprise Governance, Risk Management and Compliance (EGRC) processes. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's degree in Computer Science, Engineering, or a related field with minimum 4+ years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology. Prior experience as technical lead/technical project or program manager Experience owning and delivering a mission critical projects on time and within budget Willing to work in a fast-paced environment with PayPal as well as internal cross functional teams Ability to develop and maintain strong collaborative relationships at all levels across IT and Business Stakeholders. Excellent written and oral communication skills. Adept at presenting complex topics, influencing and executing with timely / actionable follow-through. Desired Characteristics: Prior work experience in Banking/FinTech company Ability to drive strong partnerships with second line teams Demonstrated ability to manage complexity and multiple initiatives Experience in retail deposits, regulatory, or risk Experience dealing with sensitive data and software development in highly regulated environment Demonstrated experience in working with partners and clients Leadership experience operating at a strategic level as part of a cross functional team Experience operating as part of a cross functional team Use of advanced technical & analytical competencies in driving effective strategic goals Advanced experience with SAS/SQL or other related analytic tools Experience in leading QA teams Experience with Client/Partner management Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology Read Less
  • RN PER DIEM II  

    - Sandoval County
    Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shi... Read More
    Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $47.38/hr. Maximum Offer $47.38/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Family Practice Clinic - SRMC FTE: 0.05 PRN Shift: Days Position Summary: Work within the nursing process to provide direct nursing care to assigned patients consistent with clinical specialty (PCU/ICU/ED etc.), independent of patient location. Serve as a role model to promote a positive work environment and quality patient care. Ensure adherence to Hospitals and departmental policies and procedures. Minimum work requirement for RN Per Diem II is four shifts per schedule. Two weekend shifts per schedule and one summer and one winter holiday are required. This position does not qualify for out of area float pay. Patient care assignment may include; Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: * PATIENT CARE - Deliver safe direct care to an assigned group of patients as required * POLICIES - Work within Hospitals, Nursing division and departmental policies * CARE PLAN - Work in collaboration with the healthcare team, implement and document individualized care plans incorporating age specific considerations, including discharge planning and patient/family teaching * TESTS AND PROCEDURES - Assist with special tests and procedures, ensure proper consent has been obtained * PARTICIPATION - Participate in orientation; upon successful completion of preceptor training assume precepting and evaluation responsibilities of new personnel * EMERGENCY MEASURES - Assist with or institute emergency measures for sudden, adverse developments in patients * MEDICAL RECORDS - Ensure that patient medical records contain necessary information * INQUIRIES - Answer telephones and triage calls as per departmental policy * MEDICATION - Administer medication, including IV medication, via the Seven Rights; document and communicate clinical findings * ENVIRONMENT - Maintain a safe, comfortable, and therapeutic environment for patients/families in accordance with Hospitals standards * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable Qualifications Education: Essential: * Program Graduate Nonessential: * Bachelor's Degree Education specialization: Essential: * Nationally Accredited Nursing Graduate Nonessential: * Nursing Experience: Essential: 1 year directly related experience Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days * RN in NM or as allowed by reciprocal agreement by NM Nonessential: * Nationally Certified in area of specialty * PALS * TNCC and/or ENPC Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Working conditions: Essential: * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Tuberculosis testing is completed upon hire and additionally as required Department: Registered Nurse Read Less
  • VP, Model Validation and Validation COE  

    - Fulton County
    Job ID: 2503884 Job Description: Role Summary/Purpose: The VP, Fraud/G... Read More
    Job ID: 2503884 Job Description: Role Summary/Purpose: The VP, Fraud/GEN AI Validation COE is responsible for performing model validation for all the fraud models, and ensure they are meeting the related MRM policies, standards, procedures as well as regulations (SR 11-7). In addition, this role will establish and maintain a validation center of excellence to support the model governance team in designing the quality assurance process and leading the execution across all validations, act as an incubation center to test and run innovation, provide standardized training and staff development, and support the improvement of the model risk professional practice to improve the model stakeholder experience. This role requires high level of expertise with minimal technical supervision to serve as project lead as well as being accountable for validation results. The COE will closely partner with the model governance lead as well as other validation leads to drive tangible improvements to the model risk practice. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Candidate will be responsible for work related to model validation and validation COE, both of which are outlined below: Model Validation COE – The candidate is expected to draw experience from validation to establish a validation center of excellence and support the model governance lead to drive best practice, specifically the objectives of the COE are: GEN AI Model Risk Management: Lead the creation and implementation of a comprehensive, end-to-end governance framework for Generative AI models, establishing clear standards, procedures, documentation templates, and process to effectively manage model risks such as hallucination, accuracy, and bias. This framework will enable the organization to consistently monitor and control these critical aspects throughout the model lifecycle, ensuring reliable and trustworthy AI outputs with disciplined and transparent oversight. Quality assurance and Capacity Planning: Establish and maintain a quality assurance process to thoroughly review and assess validation practices. Proactively challenge the status quo to identify gaps or improvement opportunities in validation efforts. Provide guidance on best practices, support capacity planning, and collaborate with the Model Governance team to recommend and implement enhancements that strengthen the overall validation framework. Strategy & Innovation: Serve as an incubation center to explore, test, and implement innovative approaches—leveraging Generative AI capabilities—to accelerate and improve the speed, efficiency, and quality of model validation processes. Professional Practice: Support the Model Governance team to improve 1LOD model owner experience and bring value focused validation practice. Model Validation: Accountable for all fraud model risk management and drive the timeline and completion of the projects with minimal guidance. Supervisory role working with junior reviewers in validation projects. Handle escalation of issues and dispute with model owner level independently. See through the issues remediation, root cause analysis, and potential risk acceptance. Support regulatory examinations and internal audits of the modeling process and selected models samples. Perform other duties and/or special projects as assigned. Qualifications/Requirements: 5+ years of experience in acquisition/transaction fraud model development or model validation in financial services, with experience in CI/CD frameworks preferred. Experience in generative AI model validation, framework development, or complex use case development. Proven experience automating validation processes and reducing cycle times using AutoML, generative AI, and related tools, including the ability to design and build necessary supporting infrastructure Master’s degree in Statistics, Mathematics, Data Science, or a related quantitative field; or 9+ years of equivalent experience in model development/validation within financial services, banking, or retail. 4+ years hands-on experience with data science and statistical tools such as Python, SPARK, Data Lake, AWS SageMaker, H2O, and SAS. 4+ years of machine learning experience, including handling large datasets and trend analysis. 4+ years applying US regulatory requirements for Model Risk Management. Ability and flexibility to travel for business as required Desired Characteristics: Strong knowledge of Model Risk Management regulatory requirements with a proven track record of compliance delivery. Experience in people and project management, including developing actionable plans, executing effectively, and meeting deadline-driven objectives. Familiarity with credit card and consumer finance products and business models. Knowledge of Credit Card/Consumer Finance products and business model. Excellent written and oral communication and presentation skills. Grade/Level: 12 The salary range for this position is 135,000.00 – 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • MENTAL HEALTH TECH  

    - Bernalillo County
    Sign-On Bonus Available Receive 17% Weekday Nights, 26% Weekend Nights... Read More
    Sign-On Bonus Available Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 16.22/hr. Maximum Offer $ 22.95/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Behavioral Svcs at MATS Center FTE: 0.90 Full Time Shift: Days Position Summary: Provide child, adolescent, or adult patient care in a treatment or educational milieu; assist in the maintenance of a safe, secure environment that enhances treatment and/or educational effectiveness. May operate in an in-patient/residential environment, or in outreach environment, such as in homes, schools, and/or community agencies. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: * PATIENT CARE - Provide care to patient in a manner that considers and promotes safety, comfort, and the therapeutic environment * EDUCATION - Provide education and training specific to individual patient needs, abilities, learning preferences and readiness; provide educational resources to patients and/or family members in coordination with treatment team * CHARTING - Chart observations and other required documentation on assigned patients, behaviors, following prescribed procedures and standards; chart according to treatment plan; use electronic medical record when required * PHYSICAL NEEDS - Assist with the physical needs of patients; may include taking manual vital signs, weights, and urine, stool, and sputum specimens as designated * PATIENT CARE - Assist patients with activities of daily living; attend to patient behavioral problems and provide assistance and coordination in crisis intervention as needed * PATIENT TREATMENT - Participate in the development, coordination and implementation of patient treatment programs * CONFIDENTIALITY - Maintain confidentiality of patient records, adhering to HIPAA guidelines * LIAISON - In collaboration with treatment team, may act as liaison with other departments, staff and patients * TRANSPORT - Transport patients to and from appointments, clinics, laboratories, and/or treatments * ACTIVITIES - Work with other multi-disciplinary team members to lead milieu activities such as activities of daily living, current events, goals and fitness groups; community meetings, school and/or recreational activities as appropriate * MEETINGS - Attend and participate in group sessions, in-service education, and staff meetings * REGISTRATION - Process patient admission and registration as appropriate * COMPUTER - Demonstrate proficiency in utilizing and accessing appropriate computer and information system * CRISIS RESPONSE TEAM - Ensure and monitor that the Crisis Response Team is adequately staffed per shift as appropriate and assigned * CRISIS RESPONSE TEAM - Participate as a member of the Crisis Response Team responding to calls related to psychiatric services or assessed as a psychiatric crisis; assist staff with patients in crisis; assist with transports of psychiatric patients * PHLEBOTOMY - May perform phlebotomy duties as assigned * LIAISON - In collaboration with treatment team, may act as liaison with other hospitals, law enforcement agencies and families of patients * TRAINING - Provides staff training in coordination with Behavioral Health Education as directed by management; may include BLS, CPI and/or First Aid instruction * PATIENT ASSISTANCE - Coordinate, lead, and/or train mental health and/or other patient care staff, as assigned and appropriate, in the performance of day-to-day patient assistance duties * DIRECTION - Provide direction and coordination to staff as assigned and appropriate * LIAISON - Act as communication liaison to supervisor/charge nurse to report unit issues and provide end-of-shift report * ORDER ENTRY - Complete order entry of lab work, x-rays and/or other patient procedures as designated * OVERSEE - Oversees the logistics and functioning of assigned units to assure a therapeutic milieu * PRECEPT - Act as preceptor for staff as assigned and designated by management * TRAINING - In collaboration with Behavioral Health Education or designated staff, may develop a staff or patient training/education course or group, or teach an existing/ongoing course or group as directed * UNIT DUTIES - Monitor completion and accuracy of charting, cleaning and other unit duties as designated * SAFETY - Assist patients to regain behavior control; escort patients to safe area using least restrictive means possible; apply restraints as needed; assist with administration of emergency medications and daily living activities * OTHER DUTIES - Perform other duties as assigned or requested * POLICIES - Follow and maintain established departmental policies and procedures, objectives, and quality assurance program, safety, environmental and infection control standards * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Related Education and Experience may be substituted for one another on a year for year basis. Education: Essential: * High School or GED Equivalent * Training Education specialization: Essential: * UNMH Mental Health Tech Training Experience: Essential: 1 year directly related experience Nonessential: No preferred experience Credentials: Essential: * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Working conditions: Essential: * Sig Haz: Physical risk/injuries due to combative patients * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Limited access to med room. Med Admin Policy, Att A Department: Behavioral and Mental Health Read Less
  • Job ID: 2503884 Job Description: Role Summary/Purpose: The VP, Fraud/G... Read More
    Job ID: 2503884 Job Description: Role Summary/Purpose: The VP, Fraud/GEN AI Validation COE is responsible for performing model validation for all the fraud models, and ensure they are meeting the related MRM policies, standards, procedures as well as regulations (SR 11-7). In addition, this role will establish and maintain a validation center of excellence to support the model governance team in designing the quality assurance process and leading the execution across all validations, act as an incubation center to test and run innovation, provide standardized training and staff development, and support the improvement of the model risk professional practice to improve the model stakeholder experience. This role requires high level of expertise with minimal technical supervision to serve as project lead as well as being accountable for validation results. The COE will closely partner with the model governance lead as well as other validation leads to drive tangible improvements to the model risk practice. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Candidate will be responsible for work related to model validation and validation COE, both of which are outlined below: Model Validation COE – The candidate is expected to draw experience from validation to establish a validation center of excellence and support the model governance lead to drive best practice, specifically the objectives of the COE are: GEN AI Model Risk Management: Lead the creation and implementation of a comprehensive, end-to-end governance framework for Generative AI models, establishing clear standards, procedures, documentation templates, and process to effectively manage model risks such as hallucination, accuracy, and bias. This framework will enable the organization to consistently monitor and control these critical aspects throughout the model lifecycle, ensuring reliable and trustworthy AI outputs with disciplined and transparent oversight. Quality assurance and Capacity Planning: Establish and maintain a quality assurance process to thoroughly review and assess validation practices. Proactively challenge the status quo to identify gaps or improvement opportunities in validation efforts. Provide guidance on best practices, support capacity planning, and collaborate with the Model Governance team to recommend and implement enhancements that strengthen the overall validation framework. Strategy & Innovation: Serve as an incubation center to explore, test, and implement innovative approaches—leveraging Generative AI capabilities—to accelerate and improve the speed, efficiency, and quality of model validation processes. Professional Practice: Support the Model Governance team to improve 1LOD model owner experience and bring value focused validation practice. Model Validation: Accountable for all fraud model risk management and drive the timeline and completion of the projects with minimal guidance. Supervisory role working with junior reviewers in validation projects. Handle escalation of issues and dispute with model owner level independently. See through the issues remediation, root cause analysis, and potential risk acceptance. Support regulatory examinations and internal audits of the modeling process and selected models samples. Perform other duties and/or special projects as assigned. Qualifications/Requirements: 5+ years of experience in acquisition/transaction fraud model development or model validation in financial services, with experience in CI/CD frameworks preferred. Experience in generative AI model validation, framework development, or complex use case development. Proven experience automating validation processes and reducing cycle times using AutoML, generative AI, and related tools, including the ability to design and build necessary supporting infrastructure Master’s degree in Statistics, Mathematics, Data Science, or a related quantitative field; or 9+ years of equivalent experience in model development/validation within financial services, banking, or retail. 4+ years hands-on experience with data science and statistical tools such as Python, SPARK, Data Lake, AWS SageMaker, H2O, and SAS. 4+ years of machine learning experience, including handling large datasets and trend analysis. 4+ years applying US regulatory requirements for Model Risk Management. Ability and flexibility to travel for business as required Desired Characteristics: Strong knowledge of Model Risk Management regulatory requirements with a proven track record of compliance delivery. Experience in people and project management, including developing actionable plans, executing effectively, and meeting deadline-driven objectives. Familiarity with credit card and consumer finance products and business models. Knowledge of Credit Card/Consumer Finance products and business model. Excellent written and oral communication and presentation skills. Grade/Level: 12 The salary range for this position is 135,000.00 – 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal... Read More
    Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal Savings Technology Lead is responsible for providing technical expertise and process execution to support the PayPal Savings program. This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks. This role will be responsible for oversight across cross functional and cross client teams to ensure compliance with Synchrony standards. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Partner with key stakeholders (including GMs, PayPal leaders, product and technology leads, architects and other stakeholders) to implement deposit product features and provide ongoing communication through project execution. Provide oversight over all the phases of SDLC including but not limited to technical requirements, design/architecture, build, testing, QA, and Production deployment. Manage technology relationship with PayPal and internal cross-functional business and technology teams. Support project and program management for the PayPal Savings program, focusing on Synchrony governance and oversight requirements of PayPal led initiatives Coordinate internal cross functional workstreams to ensure leadership is up to date on status of the program. Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes. Own technology L3 governance activities related to PayPal Savings, including the ongoing identification, assessment of key operational risks (RCSA’s) and the effectiveness of controls that address those risks. Act as the primary technical liaison for internal and external audits, coordinating documentation requests, managing responses, and driving resolution of audit findings. Document IT oversight governance of key processes, reviews, controls, and governance processes, including but not limited to projects, production incidents, disaster recovery testing. Participate in issue management processes including Enterprise Governance, Risk Management and Compliance (EGRC) processes. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's degree in Computer Science, Engineering, or a related field with minimum 4+ years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology. Prior experience as technical lead/technical project or program manager Experience owning and delivering a mission critical projects on time and within budget Willing to work in a fast-paced environment with PayPal as well as internal cross functional teams Ability to develop and maintain strong collaborative relationships at all levels across IT and Business Stakeholders. Excellent written and oral communication skills. Adept at presenting complex topics, influencing and executing with timely / actionable follow-through. Desired Characteristics: Prior work experience in Banking/FinTech company Ability to drive strong partnerships with second line teams Demonstrated ability to manage complexity and multiple initiatives Experience in retail deposits, regulatory, or risk Experience dealing with sensitive data and software development in highly regulated environment Demonstrated experience in working with partners and clients Leadership experience operating at a strategic level as part of a cross functional team Experience operating as part of a cross functional team Use of advanced technical & analytical competencies in driving effective strategic goals Advanced experience with SAS/SQL or other related analytic tools Experience in leading QA teams Experience with Client/Partner management Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology Read Less
  • Job ID: 2502409 Job Description: Role Summary/Purpose: Millions of car... Read More
    Job ID: 2502409 Job Description: Role Summary/Purpose: Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you’ll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you’ll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It’s the ideal time to come aboard — we’re focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You’re the one we’re looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We’ll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements: Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Grade/Level: 11 The salary range for this position is 115,000.00 – 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology Read Less
  • VP, Collections Strategy Delivery Leader  

    - Fulton County
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is lo... Read More
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is looking for a dynamic and innovative leader capable of rethinking existing processes and working smarter to deliver the design, testing, implementation and validation of collections and internal recovery contact strategies for all of Synchrony’s platforms (businesses), clients and products. In 2025, the Collections Strategy Delivery team triggered >1 billion customer communications (emails + SMS / text + calls + letters). The VP, Collections Strategy Delivery Leader is also responsible for supporting strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and for critical, regulatory sensitive sub-processes such as right to cure, delinquency-based closure, and delinquency-based charge-offs. The role is responsible for leading and developing a global team of 36 employees (19 U.S. and 17 India). This role reports to the SVP, Collections & Recovery Strategy within the Credit organization. Essential Responsibilities: Design, test, implement and validate collections and internal recovery contact strategies for the email, SMS / text, phone (dialer, dialer messaging, outbound IVR) and letter channels. The scope may be expanded to include implementation of other collections contact strategies (e.g., skip). The Collections Strategy Delivery team utilizes multiple platforms and tools including Fiserv, Rules, Strategy Manager (Experian PowerCurve), SAS, Jira and Tableau and works with several internal teams and vendors. Lead the capacity management and prioritization of all Collections Strategy Delivery work and communicate to key stakeholders. Create and implement robust and transparent prioritization and scheduling processes that enable customers to understand available capacity, prioritize new work and obtain accurate scheduled implementation dates. Lead Collections Strategy Delivery support for strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and infrastructure initiatives (e.g., cloud migrations for system of record and analytics). For conversions, the team owns all collections-related mapping and coding. Develop future state vision, roadmap and organizational design to reach future state, review with management and key stakeholders, and then drive implementation with regular progress reviews. Lead Collections Strategy Delivery work for Synchrony Prism including (1) how to get new scores and attributes from source systems to decisioning platforms faster and (2) process automation opportunities. Own the Level 3 (L3) Collections Strategy Delivery process including validating Critical to Compliance (CTC) mapping and updating the Risk Assessment Questionnaire (RAQ) and Process, Risks & Controls Self-Assessment (PRCSA). Prevent, detect and remediate issues. Ensure accounts are closed due to delinquency and charged-off in accordance with Synchrony credit policy. Own and manage the implementation and execution of global exclusions for all collections work strategies. Lead the development / build and validation of all new collections strategy emails. Own collections queue management (~900 different queues utilized by collections process owners and strategies). Responsible for reclassification and site placement of all delinquent accounts. Develop and run daily exception reports to ensure collections strategies are being executed correctly and partner with business and IT to investigate and resolve any production issues. Provide “expert case” support that includes researching any questions or potential issues identified by Collections Strategy, Recovery Strategy or other teams. Identify, prioritize and sponsor process improvement projects. Ensure robust governance, processes and controls are in place. Ensure compliance with applicable laws, regulations and company policies including for complex, regulatory sensitive processes such as right to cure, delinquency-based account closure and delinquency-based charge-off. Partner with Legal, Compliance, Fair Lending and other groups to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Ensure design, test, implementation and validation processes are reliable, sustainable, repeatable and auditable. Ensure team has documented procedures and job aids, robust change control, separate development and validation resources, and proper automation/code documentation & controls. Support regulatory exams, internal audits and second line of defense reviews as required. Lead selection of development methodologies, processes, tools (e.g., Jira) and infrastructure. Serve as business customer for all Strategy Manager (Experian Power Curve decision engine) upgrades and changes, including coding, testing, and validating all application changes. Monitor daily collections inventory and investigate and resolve any issues (ex. sudden unexpected changes in dialer download volumes). Manage closed loop feedback process to make Collections Operations team aware of any associate errors that cause accounts to be misdirected. Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor’s degree with a minimum 10+ years of financial services or collections experience or, in lieu of a Bachelor’s degree, 14+ years of financial services or collections experience 5+ years of management experience Ability and flexibility to travel for business as required Desired Characteristics: Credit card or unsecured consumer lending experience Collections experience Experience managing software development, coding or configuration Experience with agile software development or agile project management Experience as a manager of managers Experience managing global multi-site teams Demonstrated ability to build and lead high performing teams Strong leadership with the ability to manage tight deadlines with a process focus Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives Process ownership and issue management experience Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • VP, Recovery Legal Strategy  

    - Cook County
    Job ID: 2502813 Job Description: Role Summary/Purpose: The VP, Recover... Read More
    Job ID: 2502813 Job Description: Role Summary/Purpose: The VP, Recovery Legal Strategy will lead end-to-end strategy development and analytics for Synchrony’s Legal Recovery business, with responsibility for $100–150MM annual recovery income / net loss impact and $30–35MM expense budget. This role is accountable for delivering superior business performance through innovation and advanced analytics across the entire Legal Recovery process lifecycle. The VP develops, executes, and continuously optimizes strategies to maximize net loss reduction within budget and to ensure regulatory and compliance excellence. Collaborating closely with Recovery Operations, Legal, Compliance, Fair Lending Technology, Finance, and Business Intelligence / Reporting, this leader drives top-tier results through rigorous analytics and continuous business transformation. The person in this role will also be backup for the VP, Recovery Debt Sales Strategy role. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Own the development, testing, execution, and ongoing optimization of legal recovery strategies for all Synchrony businesses / platforms, clients and products, including segmentation, legal vs. non-legal channel optimization, legal channel management, and post-judgment recovery including dormant (non-performing) judgment strategies. Lead advanced analytics and predictive modeling initiatives (e.g., CHAID/CART, champion-challenger testing) to enhance legal recovery effectiveness, profitability, and efficiency. Lead rigorous business case development, risk assessment, implementation, and validation of all new or modified strategies, ensuring swift and successful rollouts. Develop a transformational legal recovery strategy vision and multi-year roadmap. Lead discussions with executives to ensure they understand and support the future state vision and roadmap. Conduct benchmarking and industry research to identify legal strategy and operational best practices. Actively manage a portfolio of legal recovery strategies, including tracking performance and providing regular updates to senior management and to other stakeholders. Drive cross-functional partnerships with Recovery Operations, Legal, Compliance, Fair Lending, Business Intelligence / Reporting, Model Development, external law firms, and other stakeholders to ensure aligned, effective, and compliant execution. Monitor legal recovery performance, capitalize on opportunities to improve liquidation rates, operational efficiencies, accuracy, and cost management. Ensure strict compliance with all applicable laws, regulations, regulatory guidelines and company policies; proactively prevent, detect, and remediate any Legal Recovery strategy issues. Develop, implement, and maintain robust documentation, controls, and governance for all legal recovery strategies / non-model tools (NMTs); lead legal strategy support for second line reviews, internal audits and regulatory exams. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor’s degree in a quantitative major (e.g., STEM, economics, business); in lieu of a degree 11+ years of strategy, analytics, collections/recovery, risk, or legal/recovery management experience. 8+ years of strategy, analytics, collections/recovery, risk, or legal/recovery management experience. 5+ years of experience with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R, CHAID / CART decision tree software). Desired Characteristics: 3+ years of experience leading legal recovery strategy, attorney management, or litigation recoveries in the financial industry (preferably for a credit card issuer). Expertise in legal/regulatory frameworks impacting recoveries (FDCPA, Fair Lending, UDAAP, etc.). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Experience managing processes, risks and controls. Exceptional communication, cross-functional leadership, and executive influencing skills. Outstanding project management, organizational, and change leadership abilities. Advanced degree (Master’s or JD) preferred. Grade/Level: 12 The salary range for this position is 135,000.00 – 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • NEUROPSYCHOLOGIST  

    - Bernalillo County
    Sign-On Bonus Available Relocation Assistance Available Minimum Offer... Read More
    Sign-On Bonus Available Relocation Assistance Available Minimum Offer $ 48.43/hr. Maximum Offer $ 75.01/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Neuropsychology FTE: 1.00 Full Time Shift: Days Position Summary: Provide neuropsychological consultation and evaluations to include clinical interviewing, administering, scoring and interpreting test results, providing feedback and test report preparation. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: * PATIENT CARE - Provide neuropsychological consultation and evaluation to include clinical interviewing, administering, scoring and interpreting test results, providing feedback and test report preparation * PATIENT CARE - Ensure psychological services are in accordance with quality standards, regulations and policy guidelines * LIAISON - Serve as a liaison for assigned area; coordinate activities in collaboration with other staff professionals, divisions, departments and organizations; may chair steering committees * REPORTS - Prepare and maintain a variety of reports; analyze and interpret reports as required; prepare, present and disseminate information to professional individuals, groups and organizations * MEETINGS - Attend and participate in professional group meetings; stay abreast of new trends and innovations * TRAINING - Coordinate and conduct personnel training sessions as required; may supervise lower level staff * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Doctorate Degree Education specialization: Essential: * APA accredited prog in Psychology, Neuropsychology,Related Experience: Essential: Documented experience in age appropriate environment Nonessential: No preferred experience Credentials: Essential: * Licensed Psychologist in State of New Mexico * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Working conditions: Essential: * No or min hazard, physical risk, office environment * Sub to credential.failure obtain/maintain may result in term * 60 days written notice required to be eligible for rehire * Tuberculosis testing is completed upon hire and additionally as required Department: Behavioral and Mental Health Read Less
  • RN PER DIEM II  

    - Bernalillo County
    Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shi... Read More
    Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 47.38/hr. Maximum Offer $ 47.38/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Inpatient Float Pool FTE: 0.05 PRN Shift: Nights Position Summary: Work within the nursing process to provide direct nursing care to assigned patients consistent with clinical specialty (PCU/ICU/ED etc.), independent of patient location. Serve as a role model to promote a positive work environment and quality patient care. Ensure adherence to Hospitals and departmental policies and procedures. Minimum work requirement for RN Per Diem II is four shifts per schedule. Two weekend shifts per schedule and one summer and one winter holiday are required. This position does not qualify for out of area float pay. Patient care assignment may include; Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: * PATIENT CARE - Deliver safe direct care to an assigned group of patients as required * POLICIES - Work within Hospitals, Nursing division and departmental policies * CARE PLAN - Work in collaboration with the healthcare team, implement and document individualized care plans incorporating age specific considerations, including discharge planning and patient/family teaching * TESTS AND PROCEDURES - Assist with special tests and procedures, ensure proper consent has been obtained * PARTICIPATION - Participate in orientation; upon successful completion of preceptor training assume precepting and evaluation responsibilities of new personnel * EMERGENCY MEASURES - Assist with or institute emergency measures for sudden, adverse developments in patients * MEDICAL RECORDS - Ensure that patient medical records contain necessary information * INQUIRIES - Answer telephones and triage calls as per departmental policy * MEDICATION - Administer medication, including IV medication, via the Seven Rights; document and communicate clinical findings * ENVIRONMENT - Maintain a safe, comfortable, and therapeutic environment for patients/families in accordance with Hospitals standards * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable Qualifications Education: Essential: * Program Graduate Nonessential: * Bachelor's Degree Education specialization: Essential: * Nationally Accredited Nursing Graduate Nonessential: * Nursing Experience: Essential: 1 year directly related experience Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days * RN in NM or as allowed by reciprocal agreement by NM Nonessential: * Nationally Certified in area of specialty * PALS * TNCC and/or ENPC Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Working conditions: Essential: * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Tuberculosis testing is completed upon hire and additionally as required Department: Registered Nurse Read Less
  • VP, Collections Strategy Delivery Leader  

    - Stark County
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is lo... Read More
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is looking for a dynamic and innovative leader capable of rethinking existing processes and working smarter to deliver the design, testing, implementation and validation of collections and internal recovery contact strategies for all of Synchrony’s platforms (businesses), clients and products. In 2025, the Collections Strategy Delivery team triggered >1 billion customer communications (emails + SMS / text + calls + letters). The VP, Collections Strategy Delivery Leader is also responsible for supporting strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and for critical, regulatory sensitive sub-processes such as right to cure, delinquency-based closure, and delinquency-based charge-offs. The role is responsible for leading and developing a global team of 36 employees (19 U.S. and 17 India). This role reports to the SVP, Collections & Recovery Strategy within the Credit organization. Essential Responsibilities: Design, test, implement and validate collections and internal recovery contact strategies for the email, SMS / text, phone (dialer, dialer messaging, outbound IVR) and letter channels. The scope may be expanded to include implementation of other collections contact strategies (e.g., skip). The Collections Strategy Delivery team utilizes multiple platforms and tools including Fiserv, Rules, Strategy Manager (Experian PowerCurve), SAS, Jira and Tableau and works with several internal teams and vendors. Lead the capacity management and prioritization of all Collections Strategy Delivery work and communicate to key stakeholders. Create and implement robust and transparent prioritization and scheduling processes that enable customers to understand available capacity, prioritize new work and obtain accurate scheduled implementation dates. Lead Collections Strategy Delivery support for strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and infrastructure initiatives (e.g., cloud migrations for system of record and analytics). For conversions, the team owns all collections-related mapping and coding. Develop future state vision, roadmap and organizational design to reach future state, review with management and key stakeholders, and then drive implementation with regular progress reviews. Lead Collections Strategy Delivery work for Synchrony Prism including (1) how to get new scores and attributes from source systems to decisioning platforms faster and (2) process automation opportunities. Own the Level 3 (L3) Collections Strategy Delivery process including validating Critical to Compliance (CTC) mapping and updating the Risk Assessment Questionnaire (RAQ) and Process, Risks & Controls Self-Assessment (PRCSA). Prevent, detect and remediate issues. Ensure accounts are closed due to delinquency and charged-off in accordance with Synchrony credit policy. Own and manage the implementation and execution of global exclusions for all collections work strategies. Lead the development / build and validation of all new collections strategy emails. Own collections queue management (~900 different queues utilized by collections process owners and strategies). Responsible for reclassification and site placement of all delinquent accounts. Develop and run daily exception reports to ensure collections strategies are being executed correctly and partner with business and IT to investigate and resolve any production issues. Provide “expert case” support that includes researching any questions or potential issues identified by Collections Strategy, Recovery Strategy or other teams. Identify, prioritize and sponsor process improvement projects. Ensure robust governance, processes and controls are in place. Ensure compliance with applicable laws, regulations and company policies including for complex, regulatory sensitive processes such as right to cure, delinquency-based account closure and delinquency-based charge-off. Partner with Legal, Compliance, Fair Lending and other groups to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Ensure design, test, implementation and validation processes are reliable, sustainable, repeatable and auditable. Ensure team has documented procedures and job aids, robust change control, separate development and validation resources, and proper automation/code documentation & controls. Support regulatory exams, internal audits and second line of defense reviews as required. Lead selection of development methodologies, processes, tools (e.g., Jira) and infrastructure. Serve as business customer for all Strategy Manager (Experian Power Curve decision engine) upgrades and changes, including coding, testing, and validating all application changes. Monitor daily collections inventory and investigate and resolve any issues (ex. sudden unexpected changes in dialer download volumes). Manage closed loop feedback process to make Collections Operations team aware of any associate errors that cause accounts to be misdirected. Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor’s degree with a minimum 10+ years of financial services or collections experience or, in lieu of a Bachelor’s degree, 14+ years of financial services or collections experience 5+ years of management experience Ability and flexibility to travel for business as required Desired Characteristics: Credit card or unsecured consumer lending experience Collections experience Experience managing software development, coding or configuration Experience with agile software development or agile project management Experience as a manager of managers Experience managing global multi-site teams Demonstrated ability to build and lead high performing teams Strong leadership with the ability to manage tight deadlines with a process focus Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives Process ownership and issue management experience Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • VP, Recovery Legal Strategy  

    - Benton County
    Job ID: 2502813 Job Description: Role Summary/Purpose: The VP, Recover... Read More
    Job ID: 2502813 Job Description: Role Summary/Purpose: The VP, Recovery Legal Strategy will lead end-to-end strategy development and analytics for Synchrony’s Legal Recovery business, with responsibility for $100–150MM annual recovery income / net loss impact and $30–35MM expense budget. This role is accountable for delivering superior business performance through innovation and advanced analytics across the entire Legal Recovery process lifecycle. The VP develops, executes, and continuously optimizes strategies to maximize net loss reduction within budget and to ensure regulatory and compliance excellence. Collaborating closely with Recovery Operations, Legal, Compliance, Fair Lending Technology, Finance, and Business Intelligence / Reporting, this leader drives top-tier results through rigorous analytics and continuous business transformation. The person in this role will also be backup for the VP, Recovery Debt Sales Strategy role. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Own the development, testing, execution, and ongoing optimization of legal recovery strategies for all Synchrony businesses / platforms, clients and products, including segmentation, legal vs. non-legal channel optimization, legal channel management, and post-judgment recovery including dormant (non-performing) judgment strategies. Lead advanced analytics and predictive modeling initiatives (e.g., CHAID/CART, champion-challenger testing) to enhance legal recovery effectiveness, profitability, and efficiency. Lead rigorous business case development, risk assessment, implementation, and validation of all new or modified strategies, ensuring swift and successful rollouts. Develop a transformational legal recovery strategy vision and multi-year roadmap. Lead discussions with executives to ensure they understand and support the future state vision and roadmap. Conduct benchmarking and industry research to identify legal strategy and operational best practices. Actively manage a portfolio of legal recovery strategies, including tracking performance and providing regular updates to senior management and to other stakeholders. Drive cross-functional partnerships with Recovery Operations, Legal, Compliance, Fair Lending, Business Intelligence / Reporting, Model Development, external law firms, and other stakeholders to ensure aligned, effective, and compliant execution. Monitor legal recovery performance, capitalize on opportunities to improve liquidation rates, operational efficiencies, accuracy, and cost management. Ensure strict compliance with all applicable laws, regulations, regulatory guidelines and company policies; proactively prevent, detect, and remediate any Legal Recovery strategy issues. Develop, implement, and maintain robust documentation, controls, and governance for all legal recovery strategies / non-model tools (NMTs); lead legal strategy support for second line reviews, internal audits and regulatory exams. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor’s degree in a quantitative major (e.g., STEM, economics, business); in lieu of a degree 11+ years of strategy, analytics, collections/recovery, risk, or legal/recovery management experience. 8+ years of strategy, analytics, collections/recovery, risk, or legal/recovery management experience. 5+ years of experience with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R, CHAID / CART decision tree software). Desired Characteristics: 3+ years of experience leading legal recovery strategy, attorney management, or litigation recoveries in the financial industry (preferably for a credit card issuer). Expertise in legal/regulatory frameworks impacting recoveries (FDCPA, Fair Lending, UDAAP, etc.). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Experience managing processes, risks and controls. Exceptional communication, cross-functional leadership, and executive influencing skills. Outstanding project management, organizational, and change leadership abilities. Advanced degree (Master’s or JD) preferred. Grade/Level: 12 The salary range for this position is 135,000.00 – 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • VP, Collections Strategy Delivery Leader  

    - Jackson County
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is lo... Read More
    Job ID: 2600093 Job Description: Role Summary/Purpose: Synchrony is looking for a dynamic and innovative leader capable of rethinking existing processes and working smarter to deliver the design, testing, implementation and validation of collections and internal recovery contact strategies for all of Synchrony’s platforms (businesses), clients and products. In 2025, the Collections Strategy Delivery team triggered >1 billion customer communications (emails + SMS / text + calls + letters). The VP, Collections Strategy Delivery Leader is also responsible for supporting strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and for critical, regulatory sensitive sub-processes such as right to cure, delinquency-based closure, and delinquency-based charge-offs. The role is responsible for leading and developing a global team of 36 employees (19 U.S. and 17 India). This role reports to the SVP, Collections & Recovery Strategy within the Credit organization. Essential Responsibilities: Design, test, implement and validate collections and internal recovery contact strategies for the email, SMS / text, phone (dialer, dialer messaging, outbound IVR) and letter channels. The scope may be expanded to include implementation of other collections contact strategies (e.g., skip). The Collections Strategy Delivery team utilizes multiple platforms and tools including Fiserv, Rules, Strategy Manager (Experian PowerCurve), SAS, Jira and Tableau and works with several internal teams and vendors. Lead the capacity management and prioritization of all Collections Strategy Delivery work and communicate to key stakeholders. Create and implement robust and transparent prioritization and scheduling processes that enable customers to understand available capacity, prioritize new work and obtain accurate scheduled implementation dates. Lead Collections Strategy Delivery support for strategic initiatives (including new client introductions, new product introductions, conversions, deconversions) and infrastructure initiatives (e.g., cloud migrations for system of record and analytics). For conversions, the team owns all collections-related mapping and coding. Develop future state vision, roadmap and organizational design to reach future state, review with management and key stakeholders, and then drive implementation with regular progress reviews. Lead Collections Strategy Delivery work for Synchrony Prism including (1) how to get new scores and attributes from source systems to decisioning platforms faster and (2) process automation opportunities. Own the Level 3 (L3) Collections Strategy Delivery process including validating Critical to Compliance (CTC) mapping and updating the Risk Assessment Questionnaire (RAQ) and Process, Risks & Controls Self-Assessment (PRCSA). Prevent, detect and remediate issues. Ensure accounts are closed due to delinquency and charged-off in accordance with Synchrony credit policy. Own and manage the implementation and execution of global exclusions for all collections work strategies. Lead the development / build and validation of all new collections strategy emails. Own collections queue management (~900 different queues utilized by collections process owners and strategies). Responsible for reclassification and site placement of all delinquent accounts. Develop and run daily exception reports to ensure collections strategies are being executed correctly and partner with business and IT to investigate and resolve any production issues. Provide “expert case” support that includes researching any questions or potential issues identified by Collections Strategy, Recovery Strategy or other teams. Identify, prioritize and sponsor process improvement projects. Ensure robust governance, processes and controls are in place. Ensure compliance with applicable laws, regulations and company policies including for complex, regulatory sensitive processes such as right to cure, delinquency-based account closure and delinquency-based charge-off. Partner with Legal, Compliance, Fair Lending and other groups to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Ensure design, test, implementation and validation processes are reliable, sustainable, repeatable and auditable. Ensure team has documented procedures and job aids, robust change control, separate development and validation resources, and proper automation/code documentation & controls. Support regulatory exams, internal audits and second line of defense reviews as required. Lead selection of development methodologies, processes, tools (e.g., Jira) and infrastructure. Serve as business customer for all Strategy Manager (Experian Power Curve decision engine) upgrades and changes, including coding, testing, and validating all application changes. Monitor daily collections inventory and investigate and resolve any issues (ex. sudden unexpected changes in dialer download volumes). Manage closed loop feedback process to make Collections Operations team aware of any associate errors that cause accounts to be misdirected. Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor’s degree with a minimum 10+ years of financial services or collections experience or, in lieu of a Bachelor’s degree, 14+ years of financial services or collections experience 5+ years of management experience Ability and flexibility to travel for business as required Desired Characteristics: Credit card or unsecured consumer lending experience Collections experience Experience managing software development, coding or configuration Experience with agile software development or agile project management Experience as a manager of managers Experience managing global multi-site teams Demonstrated ability to build and lead high performing teams Strong leadership with the ability to manage tight deadlines with a process focus Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives Process ownership and issue management experience Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less
  • Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal... Read More
    Job ID: 2503847 Job Description: Role Summary/Purpose: The AVP, PayPal Savings Technology Lead is responsible for providing technical expertise and process execution to support the PayPal Savings program. This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks. This role will be responsible for oversight across cross functional and cross client teams to ensure compliance with Synchrony standards. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Partner with key stakeholders (including GMs, PayPal leaders, product and technology leads, architects and other stakeholders) to implement deposit product features and provide ongoing communication through project execution. Provide oversight over all the phases of SDLC including but not limited to technical requirements, design/architecture, build, testing, QA, and Production deployment. Manage technology relationship with PayPal and internal cross-functional business and technology teams. Support project and program management for the PayPal Savings program, focusing on Synchrony governance and oversight requirements of PayPal led initiatives Coordinate internal cross functional workstreams to ensure leadership is up to date on status of the program. Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes. Own technology L3 governance activities related to PayPal Savings, including the ongoing identification, assessment of key operational risks (RCSA’s) and the effectiveness of controls that address those risks. Act as the primary technical liaison for internal and external audits, coordinating documentation requests, managing responses, and driving resolution of audit findings. Document IT oversight governance of key processes, reviews, controls, and governance processes, including but not limited to projects, production incidents, disaster recovery testing. Participate in issue management processes including Enterprise Governance, Risk Management and Compliance (EGRC) processes. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's degree in Computer Science, Engineering, or a related field with minimum 4+ years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology. Prior experience as technical lead/technical project or program manager Experience owning and delivering a mission critical projects on time and within budget Willing to work in a fast-paced environment with PayPal as well as internal cross functional teams Ability to develop and maintain strong collaborative relationships at all levels across IT and Business Stakeholders. Excellent written and oral communication skills. Adept at presenting complex topics, influencing and executing with timely / actionable follow-through. Desired Characteristics: Prior work experience in Banking/FinTech company Ability to drive strong partnerships with second line teams Demonstrated ability to manage complexity and multiple initiatives Experience in retail deposits, regulatory, or risk Experience dealing with sensitive data and software development in highly regulated environment Demonstrated experience in working with partners and clients Leadership experience operating at a strategic level as part of a cross functional team Experience operating as part of a cross functional team Use of advanced technical & analytical competencies in driving effective strategic goals Advanced experience with SAS/SQL or other related analytic tools Experience in leading QA teams Experience with Client/Partner management Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology Read Less
  • AVP, Portfolio Credit Home and Auto  

    - Hennepin County
    Job ID: 2504288 Job Description: Role Summary/Purpose: As the AVP, Por... Read More
    Job ID: 2504288 Job Description: Role Summary/Purpose: As the AVP, Portfolio Credit Home and Auto you will assume ownership of full life cycle credit risk management for Home Core portfolios, with specific attention to a strategic client. You will be responsible to provide Credit Risk reporting and analysis for assigned portfolios with primary accountability for identifying and managing consumer credit risk, across all components of the cardholder life-cycle through data gathering and analytics. You will support and interact with the client teams, credit strategy teams and the client, as well as with key contacts throughout Synchrony. Essential Responsibilities: Work closely with retail clients to to mitigate risk for both Synchrony and the retailer while continuing to grow the portfolio Work effectively cross-functionally to drive smart growth and client satisfaction while delivering safety and soundness in the portfolio Prepare and present client facing and leadership team presentations to facilitate informed decisions Maintain and develop client reporting and ad-hoc analytics with SAS, Tableau and other data tools to draw conclusions and drive recommendations Be a leader in driving enhanced strategies, using champion/challenger leanings to manage credit and fraud risk Provide analytics and input for deal and promotional pricing activities Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs to meet internal and external requirements Coordinate planning cycle with client teams to ensure consistency in business plans Responsible for providing clear guidance to the organization on risk appetite and prudent growth Maintain effective and credible challenge of critical decisions and business processes Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor's degree and 5+ years in a consumer and/or commercial Credit/Risk, Finance, or Analytics role; or in lieu of a bachelor's degree, 8+ years in a consumer and/or commercial Credit/Risk, Finance or Analytics role. 3+ years’ experience analyzing large data sets to derive strategic actionable credit insights including SAS, SQL, R or Python Programming Skills or other related analytic tools Ability and flexibility to travel for business as required Desired Characteristics: Ability to accurately condense large amounts of information and present in a simple, cogent manner to senior level management and clients Strong analytical skills, highly comfortable working in a quantitative environment. Experience operating as part of a cross functional team. Use of advanced technical & analytical competencies in driving effective strategic goals. Strong communication and presentation skills. Familiarity with consumer lending products and practices. Advanced experience with SAS/SQL or other related analytic tools. Grade/Level: 11 The salary range for this position is 115,000.00 – 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit Read Less

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