Job DescriptionJob DescriptionDescription:
Job Title: Medical Assistant - Front Office & Injection Room
Employment Classification: Non-exempt, Hourly
Schedule: Monday-Friday
Travel: Springfield and Springboro
Position Summary
The Medical Assistant - Front Office & Injection Room is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.
Summary of Duties and Responsibilities
Front Office:
Check patients in and outCopy/scan insurance cardsTake patient photoCollect co-pays and deductiblesPost payments to patient accountEncourage portal utilizationEnsure that all required consent forms are signedBalance all money collected at the end of day and prepare depositAnswer telephone, handle all calls appropriately, and schedule appointments for new and existing patientsEnter patient demographics, insurance, and referral information into IMSPrepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messagesScan testing sheets and all other paperwork as neededCancel and reschedule appointments as neededKeep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requestedWork with the Well App, as neededResponsible for individually assigned front office tasks; TelTech reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, assign and track physician fax referrals, next available appointment report, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responsesMaintain and follow HIPAA policies and procedures
Injection Room MA:
Prepare the injection room area each morningAdminister allergy injectionsRe-stock area as needed and order suppliesRe-order vials in a timely mannerOrganize refrigerated vials in appropriate binsLog daily refrigerator temperaturesMonitor shot cards monthly and discard expired vialsEnsure that consent forms are signed; explain shot room policies to new patientsEducation of patients in first injection policyMaintain and follow HIPAA policies and proceduresStay the required 30 minutes after last injection is given before lunch or the end of the dayClean toy and lobby areaKnowledge of all medications and IT treatmentEffectively manage emergency procedures and protocolsOther relevant duties as assigned by Manger and/or DirectorRequirements
Abilities, Knowledge and Skills
Effective communication skills to include:
Ability to fluently speak and read English Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals Ability to communicate effectively, verbally and written, with all levels of staff and patients
Education, Prior Work Experience, Special Skill And Knowledge Requirements
Medical Assistant CertificationPrior medical office experience preferredStrong computer skillsMust be a quick learner, organized, and team orientedExcellent communication and customer service skillsPrevious customer service experience
Physical Demands and Work Environment
Physical Demands
The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.
While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.
Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
The noise level in the work environment is usually moderate; lighting is in the standard range. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions.
EEOC Compliance
Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Requirements:
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