ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn , X , Facebook , Instagram , and YouTube . PerScholas hires within the following states : AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA Position Title: IT Support able to grasp and convey highly technical subject matter Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment Strong communication skills Required Skill Sets Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements Knowledge of Windows, Mac, and Linux operating systems, and end-user experience Current A+ certification (1201-1202 Series) Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V) Proficiency with Active Directory, GPOs, and ser-profile management Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration General knowledge of performance monitoring and metrics with Perfmon Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment Proficiency with LAN/WAN, routing configuration, and switching Should be familiar with the OSI model and protocol data flow Working knowledge of Client/Server Environments Familiarity with IT Service Management (ITSM) processes and frameworks Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, TeamViewer, Bomgar) Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion Thorough understanding of Network/OS Security concepts and procedures Proficiency in cybersecurity concepts and the ability to communicate security concepts Experience with monitoring tools such as Splunk Familiarity with AI tools like ChatGPT or copilots like Microsoft/Github Copilot and their utilization in IT support workflows Ability to write content and curriculum related to instructional outcomes and lesson plans Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications) Professional Qualifications Bachelor's degree (or equivalent practical/industry experience). CompTIA A+ 1200 Series Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities. Experience using an SLA ticketing system with a customer/consumer service-driven approach Excellent written communication, presentation, and customer service skills. Solid understanding of business needs. Strong evaluation and data management skills. Prior knowledge or background in IT (if minimal, a desire and willingness to learn whats needed) and a passion for technology are a plus. Personal Characteristics You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission. You are data-driven, result-oriented, and a forward-looking catalyst for social change. You have a collaborative and flexible work style. Youre excited to work cross-functionally with other departments and independently. You are a lifelong learner. You are an effective communicator with strong oral and written skills. You are tech-savvy and learn new tools quickly. You are detail-oriented, with exceptional organizational management skills. You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds. You are adept at managing your time and balancing multiple projects and tasks. You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources. For this role specifically, we are targeting a salary of $70,000/year, with a range between $65,000/year and $70,000/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience. QUESTIONS? If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org . We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.
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