This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

 

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. 

What our Sales and Customer Solutions Representatives Enjoy Most About the Role

Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.Mastering order processing within the billing system for retained accounts, new sales, and account lookups.Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Working Conditions

Normal office environment.

Required Qualifications

 

Education

High school diploma or equivalent

Experience

6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Technical Skills

Knowledge of cable communications products: TV, internet, and telephone

Skills & Abilities

Strong English communication skillsFlexibility for variable hours, including weekends and holidaysAdaptability and problem-solving in dynamic environments

Preferred Qualifications

1+ years of call center experience

#ZRSM2

#LI-BT1
CRT110 2026-73416 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

 

Experience

1+ years working in cable operations or telecommunications call center
#LI-JE1
CBI112 2026-73387 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less