Senior Customer Service Manager

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.

Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

Recruit, retain and motivate staff to ensure the highest levels of customer service.

Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

Bachelor's degree.

5+ years of experience in customer service operations and or management.

Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

Effectively communicate with your team, colleagues, management and across other departments.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Best-in-class, clean, modern facilities.

First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Customer Service Representative

Pay from $25 to $30 per hour with significant growth and earning potential!

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Hours: Various on-site full-time shifts available.

Why Customer Service at Uline?

Learn: In-depth training helps you sharpen communication and problem-solving skills.

Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.

Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

Build business relationships with customers over phone, email and chat.

Understand customer needs and recommend Uline's best solutions.

Help customers navigate Uline's website and online ordering.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.

Excellent problem-solving, listening and communication skills.

Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Best-in-class, clean, modern facilities.

First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Customer Support Specialist

Pay from $25 to $30 per hour with significant growth and earning potential!

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Hours: Various on-site full-time shifts available.

Why Customer Service at Uline?

Learn: In-depth training helps you sharpen communication and problem-solving skills.

Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.

Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

Build business relationships with customers over phone, email and chat.

Understand customer needs and recommend Uline's best solutions.

Help customers navigate Uline's website and online ordering.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.

Excellent problem-solving, listening and communication skills.

Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Best-in-class, clean, modern facilities.

First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

()

Customer Service Representative - Bilingual

Pay from $26 to $30 per hour with significant growth and earning potential!

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Various on-site shifts available.

Why Customer Service at Uline?

Learn: In-depth training helps you sharpen communication and problem-solving skills.

Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.

Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

Build business relationships with customers over phone, email and chat.

Understand customer needs and recommend Uline's best solutions.

Help customers navigate Uline's website and online ordering.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.

Excellent problem-solving, listening and communication skills.

Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Best-in-class, clean, modern facilities.

First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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