Service Technician
_______________________________________________________________
DEPARTMENT: Field Operations
REPORTS TO: Area Service Manager
FLSA: Non-Exempt (Hourly)
Schedule: Monday, Tuesday, Thursday, Friday, 7am-6pm (On-site)
*This position would work out of BOTH the Lebanon and Marion shops 2x per week each. Candidate must be able to commute regularly to both locations.*
Why You Should Join Us!
Position Summary
The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.
Essential Duties and Responsibilities
The essential functions include, but are not limited to:
Qualifications
Note: The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute—even if you don’t meet every listed requirement—we strongly encourage you to apply. Training is provided to ensure your success and growth!
Education
High School Diploma or equivalent required.
Electrical & Technical Skills
Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
Mechanical Aptitude
Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.Capable of secure device mounting, ensuring concealment and clearance from moving parts.
Operational & Customer Service
At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.Ability to provide phone support, conduct training sessions, and ensure client satisfaction.Able to download log files, perform calibration updates, and deprogram devices.Strong communication skills with a focus on client satisfaction and technical support.Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
Personal Attributes
Detail-oriented, with strong organizational and time management skills.Able to work independently and as part of a collaborative team.Committed to maintaining confidentiality, professionalism, and compliance with all regulations.
Other Requirements
Valid driver’s license and reliable transportation may be required depending on location.Ability to pass background checks and drug screening as applicable.Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Service Technician
_______________________________________________________________
DEPARTMENT: Field Operations
REPORTS TO: Area Service Manager
FLSA: Non-Exempt (Hourly)
Schedule: Monday, Tuesday, Thursday, Friday, 7am-6pm (On-site)
*This position would work out of BOTH the Lebanon and Marion shops 2x per week each. Candidate must be able to commute regularly to both locations.*
Why You Should Join Us!
Position Summary
The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.
Essential Duties and Responsibilities
The essential functions include, but are not limited to:
Qualifications
Note: The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute—even if you don’t meet every listed requirement—we strongly encourage you to apply. Training is provided to ensure your success and growth!
Education
High School Diploma or equivalent required.
Electrical & Technical Skills
Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
Mechanical Aptitude
Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.Capable of secure device mounting, ensuring concealment and clearance from moving parts.
Operational & Customer Service
At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.Ability to provide phone support, conduct training sessions, and ensure client satisfaction.Able to download log files, perform calibration updates, and deprogram devices.Strong communication skills with a focus on client satisfaction and technical support.Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
Personal Attributes
Detail-oriented, with strong organizational and time management skills.Able to work independently and as part of a collaborative team.Committed to maintaining confidentiality, professionalism, and compliance with all regulations.
Other Requirements
Valid driver’s license and reliable transportation may be required depending on location.Ability to pass background checks and drug screening as applicable.Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.