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Pro Tec Design
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  • Security Systems Engineer  

    - Hennepin County
    About Pro-Tec Design Pro-Tec Design is a purpose-driven Twin Cities se... Read More
    About Pro-Tec Design Pro-Tec Design is a purpose-driven Twin Cities security technology integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom, and Intrusion systems. We use technology to protect an organization's people, data, and assets - keeping business continuity, security procedures and policies on track during a myriad of unforeseen events. Pro-Tec Design specializes in healthcare, manufacturing, education, city and local governments and continues to grow. The company is 100% employee-owned through an ESOP. We are looking to add talented employee owners to our team to meet growth demands. Opportunity The Security Systems Engineer supports pre and post sales engineering activities for PTD's Sales and Production teams. This role is responsible for testing and documenting new technologies, troubleshooting and resolving issues with existing systems in collaboration with manufacturers' support teams, and assisting Sales with site walks, scope development, material take-offs, and estimating. Roles Pre and Post Sales Engineering Technology and Project Documentation As-built Drawings New technology testing Sales support post-secondary training in a technical field or systems programming preferred. 3–5 years of experience in the security industry preferred; strong IT experience may be considered in lieu of direct industry experience. Strong working knowledge of at least two access control platforms, such as Genetec, Lenel, Acre/Feenics, ProWatch, Genea, or DSX. Strong working knowledge of at least two video surveillance platforms, such as Genetec, Milestone, Exacq, Avigilon, OpenEye, or YourSix. Strong computer, networking, and database skills. Advanced working knowledge of Windows Server operating systems and MS SQL. Advanced working knowledge of ACS and VMS management software. Self-motivated with a strong desire to succeed. Willingness to work outside normal business hours as needed. Valid driver's license required. Must pass a background check, including driving record review. Must maintain CJIS/BCA clearance requirements. Ability to work in a hybrid environment, including office, customer site, and remote work. Benefits Health, dental, vision insurance, life, short and long-term disability. 401(k) with company match. Paid time off (PTO) and holidays. Continuous training and development opportunities. Supportive and collaborative work environment. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://protecdesign.prevueaps.com/jobs/332946-115998.html Read Less
  • Service Manager  

    - Hennepin County
    Pro-Tec Design is a purpose-driven Twin Cities security technology int... Read More
    Pro-Tec Design is a purpose-driven Twin Cities security technology integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom, and Intrusion systems. We use technology to protect an organization's people, data, and assets - keeping business continuity, security procedures and policies on track during a myriad of unforeseen events. Pro-Tec Design specializes in healthcare, manufacturing, education, city and local governments and continues to grow. The company is 100% employee-owned through an ESOP. We are looking to add talented employee owners to our team to meet growth demands. Position Overview We are seeking a highly organized and experienced Service Manager to lead and oversee the Service team. This role would be required to champion an exceptional client experience by upholding service standards and methodologies. Build strong, lasting client relationships through effective communication and proactive support. Drive customer satisfaction by identifying opportunities to improve service and strengthen partnerships. Meet revenue and profit goals while identifying new business opportunities. Collaborate internally with all departments to ensure client satisfaction is maintained. Responsibilities Lead and manage all service department operations and activities. Work in conjunction with the sales team to identify and support new service offerings, programs, and initiatives to drive revenue growth, including recurring monthly revenue (RMR). Ensure a seamless transition from project installation to service support by conducting customer handoff meetings, reviewing project documentation and confirming all supporting documentation for new service contracts are in place. Maintain consistent and professional communication with all stakeholders, both internal and external, throughout the service lifecycle. Effectively coordinate and utilize internal teams, subcontractors, and external resources to ensure successful service delivery and customer satisfaction. Oversee the scheduling and dispatching of service technicians to ensure timely response and efficient resource allocation. Coordinate with the Field Operations Manager to secure additional labor resources when necessary to meet customer and operational demands. Ensure all escalation procedures, service notifications, and communication protocols are followed in accordance with company policies. Review and approve employee timesheets, expense reports, and subcontractor invoices in a timely and accurate manner. Administer customer warranty programs by ensuring clients understand warranty coverage, response timelines, and compliance requirements while maintaining accurate service records. Oversee the entire portfolio of service contract offerings including intrusion monitoring agreements. Support in coordination with the Sales team the renewal of all service offerings while maintaining established gross profit objectives. Ensure compliance with all contractual obligations by both the client and the Service Department. Maintain accountability for service quality, workmanship standards, and response times. Ensure accurate and timely customer invoicing for all service-related work and billing activities. Oversee the preparation and delivery of reports, service documentation, and audits required by customers or management. Represent the company in a professional and business-like manner to promote customer confidence and satisfaction. Maintain current knowledge of physical security industry standards, technologies, and emerging trends. Utilize ConnectWise Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany