Entry Level Customer Service Representative Please note that this is an on-site role so a commute Monday through Friday is required. The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization. Customer Service Representative Duties: Handle customer inquiries in-store Provide accurate information on products and services to assist customers. Resolve customer complaints and issues in a timely and effective manner. Maintain a friendly and professional demeanor in all interactions. Document customer interactions and transactions thoroughly. Follow up with customers to ensure satisfactory resolution of their issues. Identify and escalate issues to appropriate departments when necessary. Assist customers with order placements modifications and cancellations. Gather customer feedback to improve services and products. Participate in training and workshops to enhance product knowledge. Collaborate with team members to achieve service excellence. Monitor and track customer inquiries and report patterns to management. Maintain knowledge of the companys policies and procedures. Support marketing promotions and communicate relevant information to customers. Contribute to a positive team environment and assist colleagues when needed. Customer Service Representative Requirements: High school diploma or equivalent; bachelors degree preferred. Previous customer service or client-facing experience is advantageous. Strong oral and written communication skills. Proficiency in customer service software and tools. Ability to multitask and prioritize effectively under pressure. Basic understanding of business operations and customer needs. Familiarity with CRM systems and practices. Excellent organizational and time management skills. Strong analytical and problem-solving abilities. Comfortable working in a fast-paced environment. Ability to work both independently and as part of a team. Flexible schedule availability including weekends and holidays. Fluency in multiple languages is an advantage. Willingness to embrace ongoing training and development. Strong commitment to customer satisfaction and service excellence. Positive attitude and resilience in handling challenging situations. Required Skills: strong analytical skillsstrong analytical and problem-solving abilitiesfamiliarity with crm systemsbasic understanding of business operations and customer needsability to multitask and prioritize effectively under pressurebasic understanding of business operationswritten communicationflexible schedulingcustomer service representativescustomer feedback gatheringcustomer service and supportmultitasking and prioritizationeffective communicationcustomer service softwarestrong interpersonal skillsflexibility in schedule availabilitymulti-taskingsalesability to multitask and prioritize effectivelyorganizational and time management skillsexcellent organizational skillsstrong communication skillsprioritizationcustomer feedbackmultitaskingcrm systemscustomer servicelanguage fluencyinterpersonal skillscustomer service experiencebilingualismorganizational skillsfamiliarity with crm systems and practicesflexibilityfluent in multiple languagesbilingual or multilingual abilitiescustomer relationship management (crm) familiarityability to multitaskdocumentationproblem resolutionanalytical and problem-solving abilitiesorganizationflexibility in schedulecustomer satisfaction commitmentexcellent organizational and time management skillsstrong oral and written communication skillscustomer satisfactionability to multitask and prioritizecustomer feedback analysiscrm systems familiarityoral communicationcommunication skillscommunicationadaptabilitysales supportcrm familiarityanalytical skillsanalytical abilitiesability to multitask and prioritize under pressureorganization skillsknowledge of crm systemspositive attitudeteam collaborationoral and written communication skillscustomer relationship management (crm)crm systems and practicesproblem solvingresilience in challenging situationsempathyconflict resolutionflexible schedule availabilitytime managementcustomer service skillsproblem-solving abilitiesproblem-solving skillscustomer feedback managementproficiency in customer service software and toolsproblem-solvingcustomer satisfaction and service excellencestrong oral and written communicationteamworktime management skillsteamwork and collaborationresiliencecollaborationcustomer service software proficiencyactive listeningpositive attitude and resilienceproficiency in customer service software Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : FULLTIME Experience: years Vacancy: 1 Monthly Salary Salary: 2000000 - 2500000
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