Position Summary Global Arts Live + The Platform seek a Food SIMPLE Cafeteria flexible spending account; paid vacation, sick, and personal days; and 10 paid holidays. See below for more details, expected qualifications, and information about Global Arts Live and The Platform. Key Responsibilities Operations and Venue Management Launch and oversee daily operations of two new bars Serve as liaison to and provide oversight of contracted cafe operator Develop policies and procedures to ensure efficient service and outstanding guest experiences Coordinate with The Platform's production and front-of-house teams, and building management Other duties as assigned Bar and Concessions Operations Manage inventory, staff scheduling, and service standards for Bar Tempo and Upbeat Bar, anticipating activities scheduled in the performance spaces and the first-floor commons Collaborate with the cocktail consultant and the head bartender to develop and execute a high-quality beverage and concessions program Develop promotions and activations that increase engagement and revenue Cafe Liaison Serve as primary day-to-day liaison for the contracted cafe operator Ensure operational and strategic alignment and compliance with agreement between cafe operator and The Platform Manage coordination between the cafe, Bar Tempo, Upbeat Bar, and building management Staff Leadership Hire, train, supervise, and evaluate bar and concessions staff Foster a collaborative, inclusive, and high-performing workplace culture Approve and facilitate payroll and employee documentation Support recruitment strategies that reflect the diversity of Cambridge communities Customer Experience Create an outstanding, hospitality-forward guest experience Respond to guest feedback and resolve service issues professionally Collaborate with Audience Services on hospitality and guest satisfaction Financial and Vendor Management Develop and manage F
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