POSTION SUMMARY:
The Account Manager is responsible for gaining new customers, growing existing revenue, and maintaining profitability within aligned accounts. The role is a metalworking knowledge-based sales position within manufacturing facilities. The Account Manager will proactively seek new engagements with prospect accounts, expand current account contacts, and broaden product offering within their respective account package.
Under the direction, specific duties include:
Conduct needs analysis to determine a match between the customer’s requirement and E&R’s products or services
Lead customer discussion with relevant insight and challenges the customer to think differently about their businessExplore expressed customer needs and identifies problems to solve—probes to fully understand, clarify and expandUtilize research to identify compelling reason to changeEfficiently determines a customer’s readiness, focusing time on those who are willing to take advantage of his products or servicesProvides customers with solutions that reduce costs or increase efficiency with innovative product or service applications
Develop solution options using ongoing dialogue with the customer and all available technologyLink features and benefits to business outcomesWork with internal E&R contacts and manufacturers to ensure ability to support solutionPerform cost savings analysis for customer solutionUse checking questions to gain feedback from customer on customized solution recommendationImplements Solutions
Engage E&R Industrial resources to develop plan and timeline to implement solutionDrive implementation plan with customerCheck with customer to ensure business needs are being metLeverage post-implementation success to gain more information from the customer about future needsMaintain expertise in metalworking
Educates customers on changing market trends and technology and impact to their businessInvestigates nonstandard solutions that will profitably satisfy a customer’s needsExpand customer understanding and use of E&R Industrial standard product and service capabilitiesPREFERRED EDUCATION & EXPERIENCE:
College degree or similar work experienceMinimum of 3 years cutting tool and/or machine tool manufacturer or distribution experience preferredPrevious field sales experience with cutting tools and/or machine tools is preferredBusiness analysis experience and the ability to identify and implement improvement opportunities are requiredUnderstanding and awareness of major machine tool and cutting tool brands and applications, and the ability to distinguish market offers and capabilitiesDemonstrated understanding of CNC operations including turning, drilling, and millingDemonstrated knowledge and understanding of the aspects of metal cutting including speeds and feeds, materials, tool types is requiredUnderstanding of and experience with newest and latest in metal cutting technologiesBasic CNC programming skills and knowledge preferredSKILLS AND ABILITIES:
Computer knowledge- Excel, Word, PowerPoint, Outlook.Excellent oral and written communication skills requiredAbility to work with cross-functional teamsA valid driver’s license and the ability to travel are requiredWORK ENVIRONMENT:
Work conditions are typical of an office environmentOffice job requires ability to lift <25 lbs. and/or rarely work in difficult positionsTravel required to branches and customersThe above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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