Who We Are
The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.
Job Summary
The Facility Maintenance Supervisor assists the Manager on all building maintenance and system operations to ensure normal operation of Spectrum Center at all times including during all events.
A. Essential Job Duties
Operates, identifies, and prioritizes all plant and system repairs.Provides direction to Maintenance Technicians by assigning duties determined by work orders or special projects based on Maintenance Technicians individual trade knowledge and abilities.Places a strong emphasis on safety within the entire department on a daily basis.Possesses familiarity and a working knowledge of all support operational systems in the Facility Maintenance department such as HVAC, Fire Suppression, Firm Alarm, Electrical Distribution, Lighting Programs, Security Systems, AV, Plumbing and Food Services, Operable Doors, etc.Provides suggestions of additional training to expand abilities of TechniciansFosters the environment of self-improvement within the staff.Schedules lighting systems to accommodate event schedules and energy efficiency.Coordinates with JCI on operation and maintenance of all HVAC systemsBuilds schedule for all preventative maintenance on plant and system equipment.Makes recommendations as to when existing staff cannot handle a project and need outside contractors for efficient and timely resolution of items.Forecasts and orders equipment for staff to complete repairs of maintenance tasks.Creates work orders for each task included on the schedule to ensure timely and proper completion.Evaluates skills and abilities of staff members Documents process and creates monthly status reports of special projects for CRVA.Implements accountability monitoring via daily activity worksheets and provides monthly reports to staff and leadership.Monitors all life safety systems in facility to ensure systems are 100% operational for all events.Provides event supervision for all facility events and delegates tasks to appropriate staff members during each event.Requires to work varying hours based on event schedulesMay perform other duties as required.B. Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences
C. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.
Scope of Responsibility
This job is responsible for budgetary analysis, preparation, and review.This job will have periodic access to confidential data including wages & salaries, customer quotes product costs, and company plans, designs, and programs.Supervisory Responsibility
Assists Manager with full-time employees and contracted vendors in the Facility Maintenance department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and addressing complaints and resolving problemsKnowledge and Skill Requirements
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Ability to work independently with minimal supervision. Demonstrated proficiency in multiple disciplines preferred, including but not limited to: ElectricalPlumbingHVACIce TechnicianCarpentry/PaintingMechanical Trades (doors, locks, alarm systems, etc.)Ability to maintain adherence to quality, safety, and the timely completion of assigned projects. Excellent verbal and written communication skills. Ability to foster and work well within a team environment. Strong commitment to customer service and always maintaining a professional atmosphere.Education and Experience
High School Diploma (H. S.) and two to three years of specialized schooling; and five to six years related experience and/or training; or equivalent combination of education and experience.
Physical Demands
The employee must regularly lift and /or move up to 50 pounds.Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.The employee must regularly use power hand tools.Work Environment
The noise level in the work environment is usually moderate to loud.Travel Required
This job has no travel requirements.What We Offer
Education ReimbursementComprehensive medical, dental, and vision coverage, plus other great benefits.457 PlanCRVA University Employee 1st CultureCORE ValuesNC Retirement System plan
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.
Read LessWho We Are
The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.
Job Summary
The Banquet Captain is responsible for supervising banquet supervisors and servers engaged in food and beverage service, progress, and presentation during events.
Essential Job DutiesAssists the banquet management team with scheduling servers (i.e., posting prepared schedules, contacting servers for event needs, making assignments, etc.). Contacts clients prior to events to understand needs as they relate to food and beverage service.Oversees bar functions from start to finish, including handling cash related to alcoholic beverage sales.Maintains inventory of all for alcoholic beverage related stock to ensure sufficient supplies are available.Responsible for the compliance of all NC ABC rules and regulations Conducts attendance call with banquet staff prior to event and reviews event agenda for preparation of service.Maintains time records for all banquet staff.Ensures banquet staff is handling, maintaining, and cleaning equipment such as china, glassware, and fixtures properly prior to storing it away.Oversee pre- and post-event functions for all activity in and around food and beverage prep area, back-of-house and public areas.Carries out all directed banquet service orders as assigned through banquet staff.Ensures the staff performs set-up and break-down satisfactorily.Assists Catering Stewarding department in determining necessary requirements for back-of-house needs and time requirements prior to event.Presents banquet bill to client for signature following the conclusion of the event.Trains banquet staff in service expectations as set forth by the Banquet Manager, continually working to provide a safe, clean environment for staff and guestsMust be able to work a flexible schedule which may consist of nights, weekends and/or holidays.May perform other duties as required.
Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiencesChampion CRVA’s mission, vision and core values and comply with organizations policies and procedures
Supervisory Responsibility
Supervises more than two hundred part-time banquet servers in the Food & Beverage department during events. Responsible for the overall direction, coordination, and evaluation during events. Carries out supervisory responsibilities in accordance with CRVA policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing and resolving concerns..
Scope of Responsibility
This job has no budgetary responsibilities.
Knowledge and Skill Requirements
Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs,Treat all customers and vendors with highest degree of respect and courtesy and delivers exceptional service to internal and external customers.Demonstrate friendliness, courtesy, and respect, especially when serving others.Possess an extensive knowledge of food preparation and service.Demonstrate the ability to solve problems and delegate tasks.
Education and Experience
High school diploma or general education degree (GED) and two to three years related banquet and beverage experience and/or training; or an equivalent combination of education and experience. To perform this job successfully, an individual should have proficiency with the following: Microsoft OfficeFood service equipmentPoint of Sales TerminalsTwo-way radio. The ability to manage and train existing employees on the following is required:Bars/bar functionsNational and local beverage ordinancesAbide and follow local and state food safety guidelines
Physical Demands
The employee must regularly lift and/or move up to 50 pounds, frequently required to stand and walk Has the stamina to handle heavy objects, prolonged periods of standing, and other moderately strenuous activity.Specific vision abilities required by this job include close vision.While performing the duties of this job, the employee is regularly required to use hands to handle or feel and talk or hear.
Work Environment
The noise level in the work environment is usually moderate.The atmosphere includes a mix of front of house customer facing periods as well as a professional & collaborative office environment
Travel Required
This job has limited travel requirements.
What We Offer
Education ReimbursementMedical, dental, vision coverage ++ benefits457 PlanCRVA University Employee 1st CultureCORE ValuesNC Retirement System plan
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.
Who We Are
The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.
Job Summary
The Facility Operations Team Member keeps the building in clean and orderly condition and works to set up and break down events at Spectrum Center.
Job Responsibilities
Essential Job Duties Responsible for reporting on condition of equipment in assigned area. Manages tools and supplies needed for assigned area of responsibility. Must be comfortable with answering calls on two way radios when completing tasks.Sets up and break down of tables, chairs and building stages. Duties to include setting up and tearing down flooring, portable chairs, barricades, staging, tables and other furnishings and equipment. Maintains the facility, performing general routine cleaning and maintenance that includes but not limited to sweeping, mopping, scrubbing, and vacuuming; empties trash and garbage containers. Identifies process improvements and implements those changes in an effective manner. Monitors work procedures of to ensure safe procedures are being carried out at all times. Report and document incidents or injuries per CRVA standard procedures. Reports major equipment malfunctions and environmental hazards to management. Communicates daily with management and team via two-way radio throughout scheduled work time. Provides excellent customer service to our clients at all times. Complies with all CRVA and Spectrum Center policies and procedures. Maintains professional attire, image and demeanor at all times. Must be able to work during Event shift hours 2nd & 3rd shift: ranging from 2pm to 11:30pm and/or 10pm to 7am; include evenings, weekends and holidays. Reliable transportation is a must. Maintain NBA courts May perform other duties as required. Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiencesChampion CRVA’s mission, vision, and core values and comply with organizations policies and procedures.
Scope of Responsibility
This job has no budgetary responsibilities.
Supervisory Responsibility
There are no Supervisory responsibilities.
Knowledge and Skill Requirements
Ability to speak effectively before groups of customers, clients and/or employees of organization. Forklift certification or the ability to obtain certification Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to anticipate customer needs, builds positive relationships with customers and vendors. Goes the extra mile to satisfy and exceed customer needs. Treats all customers and vendors with highest degree of respect and courtesy.
Education and Experience
A High School Diploma or GED equivalent is required. Facility operations experience is preferred but not required.
Physical Demands
The employee must regularly lift and /or move up to 70+ pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly use power hand tools.
Work Environment
The noise level in the work environment could vary depending on the event (s) within the facility.
Travel Required
May need to travel to other CRVA facilities.What We Offer
CRVA University Employee 1st CultureCORE ValuesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.
Read LessWho We Are
The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.
Job Summary
We are currently looking for part-time employees committed to providing excellent customer service to all CRVA guests. If you are customer service minded and can work nights, weekends and holidays, we encourage all qualified applicants to apply. This position is located at the Bojangles Entertainment Complex and is responsible for:
1. Essential Job Duties
• Assisting in maintaining the cleanliness of the building inside and outside.
• Assisting in event cleanup.
• Assisting in conversion setup and breakdown for Hockey, Basketball and Concerts.
• Assisting in room setup and breakdown.
• Monitoring restrooms and concourse during events for trash.
• Responding to wet spill cleanup.
• Responding to restock and cleanliness of restrooms during events.
2. Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences
3. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.
Supervisory Responsibility
This job has no supervisory responsibilities.
Knowledge and Skill Requirements
Ability to communicate information effectively to managers, customers, and the general public.Problem solving skills. Strong Organizational skillsMust be able to work a flexible schedule including late nights, weekends and holidays as needed.
Education and Experience
• Must be at least 18 years old.
• High School Diploma strongly preferred.
• A combination of education and experience may be considered.
• Must be able to lift a minimum of 50 lbs., use power tools, stand and bend for long periods of time.
• Previous forklift experience a plus
Physical Demands
The employee must regularly lift and /or move up to 50 pounds.While performing the duties of this job, the employee is regularly required to stand and walk.
Work Environment
The noise level in the work environment is moderate depending on event within the facility.
Travel Required
This job has no travel requirements.
What We Offer
CRVA University Employee 1st CultureCORE Values
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.
Read Less