Title: SAP Service Delivery Manager Location: San Antonio TX SAP Service Delivery Manager 15 Years of Experience 15 Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement Electric Utility experience is a plus but not mandatory Manage all aspects of IT service delivery to meet SLAs and business objectives. Act as the main point of contact for customer and stakeholders on service matters. Oversee incidents problems system maintenance DR/BCP activities and change management processes. Monitor KPIs and service metrics providing regular performance reports. Drive continuous improvement and service optimization initiatives. Lead mentor and manage HCLTech service delivery teams. Coordinate cross-functional teams for smooth service and project delivery. Ensure compliance with security regulatory and contractual obligations. Manage risks related to service delivery and implement mitigation plans. Ensure coordination between Onshore and Offshore Teams Key Skills IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems Employment Type : Full Time Experience: years Vacancy: 1
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